@iron_cereal "We apologize for the issue you encountered. We'd like to review your concern in detail. Please follow us and send your phone number and email via direct message so we can investigate further.
Thank you,
^Charlotte"
English
Customer Support Coordinator
103 posts
@PetsatHome Did you find the missing equipment you were looking for? I only ask as it is appears you were following me around the store, when a complaint was made, you said you were looking for missing equipment. Better staff?
English
"We apologize for the issue you encountered. We'd like to review your concern in detail. Please follow us and send your phone number and email via direct message so we can investigate further.
Thank you,
^Charlotte"
Rod Cates@rod_cates
@PetsatHome Can I get some assistance please. I ordered £75 of dog food for delivery on 31 Jan and have still not had delivery. I have tried emailing you via your website, but they seem to go into a black hole. 49th in the chat queue. No tel no. Ord 364054953 HELP ME.
English
@rod_cates "We apologize for the issue you encountered. We'd like to review your concern in detail. Please follow us and send your phone number and email via direct message so we can investigate further.
Thank you,
^Charlotte"
English
@PetsatHome Can I get some assistance please. I ordered £75 of dog food for delivery on 31 Jan and have still not had delivery. I have tried emailing you via your website, but they seem to go into a black hole. 49th in the chat queue. No tel no. Ord 364054953 HELP ME.
English
@AmyFairbrother7 "We apologize for the issue you encountered. We'd like to review your concern in detail. Please follow us and send your phone number and email via direct message so we can investigate further.
Thank you,
^Charlotte"
English
@PetsatHome Hi, I placed an order and it has been sent in two separate parcels. That’s fine, but I went to check the app and then the courier website and they are both saying different things. Are you able to help with clarity on this?
English
"We apologize for the issue you encountered. We'd like to review your concern in detail. Please follow us and send your phone number and email via direct message so we can investigate further.
Thank you,
^Charlotte"
J.A.F.O.@JAFO55087273
@PetsatHome cancel the order as I cancelled the plan as the cat ran away and if your gonna force me to have the delivery I will say no it gets sent back and you refund me anyway and you pay for the delivery both ways I dont need it and I dont have a cat stop forcing more pain and suffering and refund me already
English
@JAFO55087273 "We apologize for the issue you encountered. We'd like to review your concern in detail. Please follow us and send your phone number and email via direct message so we can investigate further.
Thank you,
^Charlotte"
English
@PetsatHome cancel the order as I cancelled the plan as the cat ran away and if your gonna force me to have the delivery I will say no it gets sent back and you refund me anyway and you pay for the delivery both ways I dont need it and I dont have a cat stop forcing more pain and suffering and refund me already
English
"We apologize for the issue you encountered. We'd like to review your concern in detail. Please follow us and send your phone number and email via direct message so we can investigate further.
Thank you,
^Charlotte"
lauren ❤️🔥@heyimlaurenh
@PetsatHome Thanks for getting back to me. We visited a local store who was able to contact customer service for us and the order had actually been split, which I wasn’t aware of and the other item should arrive later today. I don’t have any tracking information to confirm this though
English
@heyimlaurenh "We apologize for the issue you encountered. We'd like to review your concern in detail. Please follow us and send your phone number and email via direct message so we can investigate further.
Thank you,
^Charlotte"
English
@PetsatHome I’ve got a problem with an order. My email order confirmation shows the 7 items I ordered, however I haven’t received 1 of them and now my online account does not display the order in full. I’ve also still been charged the full amount for the 7 items
English
@Lezzles_4 Thanks for reaching out to Us!
I'll be happy to assist you! Please share the following
Full name
phone number
Email address. Thank you.
English
@Custom_Help_DM I’m not going to send you my details as I didn’t purchase it, it was a gift & the person that purchased it has email your customer support. My issue is you are still selling this product online & it can’t be used. It needs to be taken down from your site.
English
"We apologize for the issue you encountered. We'd like to review your concern in detail. Please follow us and send your phone number and email via direct message so we can investigate further.
Thank you,
^Charles"
Lezzles@Lezzles_4
@PetsatHome why are you still selling the Whistle tracker when it no longer is supported by an app??
English
@Lezzles_4 "We apologize for the issue you encountered. We'd like to review your concern in detail. Please follow us and send your phone number and email via direct message so we can investigate further.
Thank you,
^Charles"
English
@PetsatHome why are you still selling the Whistle tracker when it no longer is supported by an app??
GIF
English
"We apologize for the issue you encountered. We'd like to review your concern in detail. Please follow us and send your phone number and email via direct message so we can investigate further.
Thank you,
^Charles"
Lezzles@Lezzles_4
@PetsatHome why are you still selling the Whistle tracker when it no longer is supported by an app??
English
@lilmsmerrygold "We apologize for the issue you encountered. We'd like to review your concern in detail. Please follow us and send your phone number and email via direct message so we can investigate further.
Thank you,
^Charles"
English
@PetsatHome how do I get my Free birthday treat voucher up? I’ve looked on the website on my rewards and vouchers and I can’t find it.
English
"We apologize for the issue you encountered. We'd like to review your concern in detail. Please follow us and send your phone number and email via direct message so we can investigate further.
Thank you,
^Charles"
English
@davegable "We apologize for the issue you encountered. We'd like to review your concern in detail. Please follow us and send your phone number and email via direct message so we can investigate further.
Thank you,
^Charles"
English
I had my appointment changed at @petsathome Uxbridge groom room that should have been today due to a “refit” I then see today that it’s open as the refit was cancelled would have been nice to get my original appointment back!
English
"We apologize for the issue you encountered. We'd like to review your concern in detail. Please follow us and send your phone number and email via direct message so we can investigate further.
Thank you,
^Charles"
David Gable@davegable
I had my appointment changed at @petsathome Uxbridge groom room that should have been today due to a “refit” I then see today that it’s open as the refit was cancelled would have been nice to get my original appointment back!
English
@JulieJohnston15 "We apologize for the issue you encountered. We'd like to review your concern in detail. Please follow us and send your phone number and email via direct message so we can investigate further.
Thank you,
^Charles"
English
@PetsatHome ive just had DPD deliver my cat litter, which my cats will appreciate. But there are 2 things that have marred this experience.
English
"We apologize for the issue you encountered. We'd like to review your concern in detail. Please follow us and send your phone number and email via direct message so we can investigate further.
Thank you,
^Charles"
Julie Johnston@JulieJohnston15
@PetsatHome ive just had DPD deliver my cat litter, which my cats will appreciate. But there are 2 things that have marred this experience.
English
@Nicola_Freer "We apologize for the issue you encountered. We'd like to review your concern in detail. Please follow us and send your phone number and email via direct message so we can investigate further.
Thank you,
^Charles"
English
@PetsatHome what’s the customer services phone number - have only received part of an order.
English
"We apologize for the issue you encountered. We'd like to review your concern in detail. Please follow us and send your phone number and email via direct message so we can investigate further.
Thank you,
^Charles"
Nicola Freer@Nicola_Freer
@PetsatHome what’s the customer services phone number - have only received part of an order.
English