Premier Inn

@beckey1 Hi Becky, we're sorry to hear of this. Please can you DM us with the reservation number, dates of your stay and the email address used on the booking for security purposes, and we'll be happy to look into this for you. Courtney twitter.com/messages/compo…

@premierinn at bath road, stayed here many times and always been happy. Tonight loud sound from Tvs & people banging/kids running. Need to be up at 3.30 am!!!

@Gazinater Hi Gary, thanks for contacting us. Our check in starts from 3pm, therefore you can arrive after this time to check in. We advise guests to let the hotel know if they plan to arrive after 11pm. We hope this helps. Melissa

@premierinn I can check in if i am running late after 3pm?

@Melless97 Hi Michele, thanks for messaging us. We're sorry to hear what happened. Please DM us with your reservation number, postcode and arrival date so we can review this for you? Bori twitter.com/messages/compo…

@premierinn Waste of money. No sleep and denied refund because I did not report this until the morning. To report it in middle of night, would have had to go out in dark to separate building where Reception is. Manager said there’s problem, after spending 5 minutes in room!

@DMGautocare We're sorry to hear what happened. Could you please DM us with your email address and date this happened so we can get this picked up for you? Bori twitter.com/messages/compo…

@premierinn Gatwick north hotel. What a joke! Cold food. Replaced with cold food then manager refuses to take it off the bill and says if I’m not happy I can leave but I’ll be reported to police for theft!

@davidbpool Hi David, we're sorry to hear of this. Please can you DM us with your full name, reservation number, dates of your stay and the email address used on the booking for security purposes, and we'll be happy to look into this for you. Courtney twitter.com/messages/compo…

@premierinn absolute disgrace of a stay. Now on third room.

@claire_punt Please DM us with more information and we'll look to assist you further. Jade (2/2) twitter.com/messages/compo…

@ResponseTe5fme @premierinn Claire@bighat.net

@premierinn Absolutely fantastic customer service from your Southwark Tate Modern hotel Booking reference BBD7911187 Leaky Bath. Chris was excellent then in the am Giselda & Andreia followed up moving our room as 2 nights plus comp breakfast. Very impressed 👍👏👏

@claire_punt @ResponseTe5fme Hi Claire, thanks for getting in touch. We're sorry to hear you've been contacted by an alternative account. We would advise not to interact with other accounts requesting information/ advising they can assist. (1/2)

@Urban__Groove Hi there, thanks for getting in touch. We’re sorry to hear of your disappointment and would like to look into this further for you. Please DM us with your full name, reservation number, email address, and arrival date for security purposes. Jade twitter.com/messages/compo…

@MKDonnette You're welcome, Tracy. Melissa

@premierinn Thanks

@premierinn good afternoon, my mum complained at her hotel this morning and feels she was fobbed off by the reception. What is the email to complain to under your good night guarantee please. Many thanks.

@claire_punt We're thrilled to hear this, Claire! Thanks for sharing this, and we'll be sure to pass your kind words on to our team at the hotel. 😁 Bori

@Studs9845 We're sorry to hear of this, John. Please can you send us a DM with the details requested, so we can look into this for you? Melissa twitter.com/messages/compo…

@premierinn The problem is we are at a wedding today and didn’t get into the room until 12 pm if everyone stays in there room till 12pm how can you offer 11 am check in.

@premierinn what a joke, booked into Premier inn Beverley, on early check in and can’t get in. told it’s only early if people come out of their room. how can you offer something that you can’t give. not happy

@aileencheng58 We're glad to hear, Aileen, and we hope to see you again soon! Melissa

@premierinn Always a good stay at wolviston @premierinn

Room with a view @premierinn

@MrsWillis20 Hi there, thanks for messaging us. So we can assist further, please DM us with your booking details. Thanks, Nathan twitter.com/messages/compo…

@premierinn - please confirm that booking BLF6181009 is a twin room - many thanks 🙏

@moggiesma Hi there, thanks for messaging us and we're sorry to hear this. We can see we've replied to your DM, so please check your inbox. Nathan

@premierinn I have been in touch with your complaints department and would like to escalate my complaint further. Please advise

@moggiesma Hi there, thanks for messaging us and we're sorry to hear this. We can see we've replied to your DM, so please check your inbox. Nathan

@premierinn is this acceptable bed making?

@JanetsEscapades Hi there, thanks for taking the time to share this lovely feedback. This will be shared internally. Thank you again, and we look forward to welcoming you. Anna

Just had excellent service on the @premierinn Accessibility helpline today. Able to book room there and then and clarify needs. Already received confirmation of the booking. Nice to find really helpful and pleasant service. #accessibility

@elab49 Thanks for confirming this for us. We'll be back in touch via DM soon. Jade

@premierinn Done

@premierinn just received a Horizon parking notice for parking at the Premier Inn I paid to stay at - given I was never asked for my licence plate, how did this happen and how will you deal with it