Eric Michrowski

Check out my latest article: The ‘Lumberjack’: Don’t Get Distracted! Workers Comp Abuse Happens, BUT Safety is REAL and needs to be the priority! linkedin.com/pulse/lumberja… via @LinkedIn

I had the pleasure of presenting in front of the @GDS_Group on the importance of driving safety. Thank you to the organizers of this event! @HSE_GDS #safety #safetyculture #mywhy

Align your Culture with your Brand: The story of two “reflagged” hotels. To yield results, brands need a strong sense of identity which has to come across consistently through their employees. That's Culture; it can make or break you. It's easy to fix t…lnkd.in/eTbS2tw

The Sooner You Rethink Your End-to-End Journey The Better Your Customer Experience Will Be youtu.be/43LlQCuKiuI #customerjourney #CustomerExperience #customerexperiencetransformation #BusinessTransformation #BusinessStrategy

Don’t Apply CRM Implentation Tools Without Addressing Your Customer Journey First youtu.be/r2b_MsNSclQ #CustomerExperience #customerjourney #journeymapping #salesforce #CRM #BusinessStrategy #businessconsultation #customerexperieneculture

Why Implementation Fails and Business Transformation Succeeds youtu.be/KQnG--_m9wk #operationalexcellence #businesstransformation #BusinessStrategy #ContinuousImprovement #culturaltransformation #implementation #businessconsultation

Why I Take Risks In Transforming MY Business and Why You Should Too youtu.be/I8TGvUmdx68 #businesstransformation #businessimprovement #BusinessStrategy #operationalexcellence #culturaltransformation #ContinuousImprovement

How Are You Addressing Employee Retention (Workforce Programs VS Predictive Behaviour) #operationalexcellence #businesstransformation #businessimprovement #humanresources #employeeretention #strategies

How Taking A Step Back Can Propel Initiatives Forward youtu.be/bkl_14-1sHk #operationalexcellence #culturetransformation #continuousimprovement #organizationalculture #organisationalchange #BusinessStrategy

A great quote from Sir Richard Branson. The importance of respect in every interaction, with everyone. Seeking to understand where they are coming from #leadership #executive #success One of the key pre-requisites to driving a positive #safetyculture and #psychologicalsafety

So what are you doing to inspire your guests and customers to use your services? #marketing #sales #growth #customerexperience #culture

What are you doing to love your Customers? #customerexperience #brand #marketing #branding #leadership #growth #success

Today’s Customer Experience quote comes from Steve Jobs. It’s so true. Too many people get excited trying to fit the technology to a customer journey as opposed to begin with the desired #customerexperience #SteveJobs #customerjourney #cx

Mario Andretti: If everything seems under control you are not going fast enough. Great quote on the importance on constantly being agile and nimble. #leadership #marioandretti #speed #agility #executive #ceo #success #10X

"Human beings are wired to learn and change, not to stay in one place, doing the same thing over and over again." - @johnsonwhitney

"The greatest leaders build organizations that, in the end, don't need them." - Jim Collins

Such a great quote from Tom Peters. Absolutely worth considering when thinking about Safety Leadership. #incidentfree #safeteadership #leadership #accidentfree #injuryfree #zeroincident

"Failure isn’t failure unless you don’t learn from it." - Dr. Ronald Niednagel

Simplicity drives the best customer solutions. Customers are looking for simple, easy to navigate solutions. Focus on delivering your Customer Outcomes consistently rather than engineer complex processes with a higher chance of failure.

The source of a happy life is within us. Troublemakers in many parts of the world are often quite well-educated, so it is not just education that we need. What we need is to pay attention to inner values.