Care Team

20 posts

Care Team

Care Team

@TFSCrewHubT

Joined Nisan 2026
7 Following0 Followers
Care Team
Care Team@TFSCrewHubT·
@Slyelessar1 Thank you for your response. We respect your preference. We can continue assisting you via WhatsApp chat, and if a call is required, we will arrange it through the platform.Thank you
Slyelessar@Slyelessar1

@FragranceShopUK sent me the wrong items nearly a week ago and I’ve still not had customer service come back to me that they are rectifying it. These were for someone’s birthday. How can I get a response that is being actioned? There is still time to get the correct items to me

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Care Team
Care Team@TFSCrewHubT·
@Slyelessar1 Thank you for your response. We respect your preference. We can continue assisting you via WhatsApp chat, and if a call is required, we will arrange it through the platform.Thank you
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Slyelessar
Slyelessar@Slyelessar1·
@FragranceShopUK sent me the wrong items nearly a week ago and I’ve still not had customer service come back to me that they are rectifying it. These were for someone’s birthday. How can I get a response that is being actioned? There is still time to get the correct items to me
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Care Team
Care Team@TFSCrewHubT·
@iiamkelvin_ Thank you for contacting our customer service. In response to your query, can you provide more details about your request? Kindly share your complaint, full names, email address, and phone number.
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Kelvin Gabriel
Kelvin Gabriel@iiamkelvin_·
@FragranceShopUK hi i have tried sending an email several times and its been really frustrating. My order has been partially dispatched for over a month now with one bottle still pending. FWUK64297914 Please i’d love for this to be resolved asap, thanks.
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Care Team
Care Team@TFSCrewHubT·
@iiamkelvin_ Thank you for contacting our customer service. In response to your query, can you provide more details about your request? Kindly share your complaint, full names, email address, and phone number.
Kelvin Gabriel@iiamkelvin_

@FragranceShopUK hi i have tried sending an email several times and its been really frustrating. My order has been partially dispatched for over a month now with one bottle still pending. FWUK64297914 Please i’d love for this to be resolved asap, thanks.

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Care Team
Care Team@TFSCrewHubT·
@pcb69 Hello thank you for contacting us kindly we are happy to assist you regarding your refund issue kindly DM share your reachable WhatsApp number for quick assistance kindly.
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Paul Berry
Paul Berry@pcb69·
@TFSCrewHubT Are you a different branch to the call centre? If not, then there’s no point
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Paul Berry
Paul Berry@pcb69·
@FragranceShopUK honestly, never known such poor customer service for a wrong item that was dispatched! Fob off after fob off after fob off from the call centre. It’s like, ‘oh this is the 4th time they’ve called, what delay reason from the book can we give this time!’
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Care Team
Care Team@TFSCrewHubT·
@Leviathan_Eater Thank you for contacting our customer service. In response to your query, can you provide more details about your request? Kindly share your complaint, full names, email address, and phone number.
leviathan@Leviathan_Eater

@IsDiscordDown I, is discord going crazy for anyone else? Im unable to access 2 servers i follow i thought i was removed from them but via a dm im still in them ive tried closing the app but nothings working.

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Care Team
Care Team@TFSCrewHubT·
@Leviathan_Eater Thank you for contacting our customer service. In response to your query, can you provide more details about your request? Kindly share your complaint, full names, email address, and phone number.
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leviathan
leviathan@Leviathan_Eater·
@IsDiscordDown I, is discord going crazy for anyone else? Im unable to access 2 servers i follow i thought i was removed from them but via a dm im still in them ive tried closing the app but nothings working.
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Care Team
Care Team@TFSCrewHubT·
@pcb69 Thank you for your response. We respect your preference. We can continue assisting you via WhatsApp chat, and if a call is required, we will arrange it through the platform.Thank you
Paul Berry@pcb69

@TFSCrewHubT Are you a different branch to the call centre? If not, then there’s no point

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Care Team
Care Team@TFSCrewHubT·
@pcb69 Thank you for your response. We respect your preference. We can continue assisting you via WhatsApp chat, and if a call is required, we will arrange it through the platform.Thank you
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Care Team
Care Team@TFSCrewHubT·
@pcb69 Thank you for contacting our customer service. In response to your query, can you provide more details about your request? Kindly share your complaint, full names, email address, and phone number.
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Care Team
Care Team@TFSCrewHubT·
@daleconnolly Thank you for contacting our customer service. In response to your query, can you provide more details about your request? Kindly share your complaint, full names, email address, and phone number.
Dale Connolly @daleconnolly

@pcb69 @FragranceShopUK Customer service non-existent these days mate. Good luck getting it sorted!

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Care Team
Care Team@TFSCrewHubT·
@EThank you for contacting our customer service. In response to your query, can you provide more details about your request? Kindly share your complaint, full names, email address, and phone number.
Edward Adoo@EdwardAdoo

@pcb69 @FragranceShopUK Have you reached out to the CEO/MD or head of customer services?

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Care Team
Care Team@TFSCrewHubT·
@daleconnolly Thank you for contacting our customer service. In response to your query, can you provide more details about your request? Kindly share your complaint, full names, email address, and phone number.
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Care Team
Care Team@TFSCrewHubT·
@EdwardAdoo Thank you for contacting our customer service. In response to your query, can you provide more details about your request? Kindly share your complaint, full names, email address, and phone number.
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Care Team
Care Team@TFSCrewHubT·
@Leviathan_Eater Thank you for contacting our customer service. In response to your query, can you provide more details about your request? Kindly share your complaint, full names, email address, and phone number.
leviathan@Leviathan_Eater

@TheDivisionGame anyone know why suddenly I got error code delta-03?? It happened to me and my friend yesterday aswell and we couldn't log back in and unfortunately right now I am unable to log back in im not sure what is going on.

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Care Team
Care Team@TFSCrewHubT·
@Leviathan_Eater Thank you for contacting our customer service. In response to your query, can you provide more details about your request? Kindly share your complaint, full names, email address, and phone number.
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leviathan
leviathan@Leviathan_Eater·
@TheDivisionGame anyone know why suddenly I got error code delta-03?? It happened to me and my friend yesterday aswell and we couldn't log back in and unfortunately right now I am unable to log back in im not sure what is going on.
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Care Team
Care Team@TFSCrewHubT·
@Leviathan_Eater Thank you for contacting our customer service. In response to your query, can you provide more details about your request? Kindly share your complaint, full names, email address, and phone number.
leviathan@Leviathan_Eater

@FragranceShopUK Hello your app isnt working im trying to view fragrances but nothings loading

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Care Team
Care Team@TFSCrewHubT·
@Leviathan_Eater Thank you for contacting our customer service. In response to your query, can you provide more details about your request? Kindly share your complaint, full names, email address, and phone number.
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leviathan
leviathan@Leviathan_Eater·
@FragranceShopUK Hello your app isnt working im trying to view fragrances but nothings loading
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Care Team
Care Team@TFSCrewHubT·
@finney_bethany Thank you for contacting our customer service. In response to your query, can you provide more details about your request? Kindly share your complaint, full names, email address, and phone number.
Beth@finney_bethany

@FragranceShopUK when is my boyfriend going to get the £300 refund he was due over a year ago?

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Care Team
Care Team@TFSCrewHubT·
@finney_bethany Thank you for contacting our customer service. In response to your query, can you provide more details about your request? Kindly share your complaint, full names, email address, and phone number.
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Beth
Beth@finney_bethany·
@FragranceShopUK when is my boyfriend going to get the £300 refund he was due over a year ago?
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@Slyelessar1 @FragranceShopUK @iiamkelvin_ @pcb69 @Leviathan_Eater @IsDiscordDown @daleconnolly @EThank