EE

We already talk football with our hands. Let's use them to learn British Sign Language. As @england @fawales @northernireland @scotlandNT lead partner, EE & @royaldeaf are upskilling fans, so that Deaf BSL users feel included in football conversation. Support. It’s in your hands.

Sorry to hear you're having some issues getting through to our team. If you call 150 and select option 2 you should be able to speak to one of our guides. We're open Monday to Friday, 8am to 9pm and Saturday and Sunday, 8am to 8pm. For more ways to contact us please see this link 👉 ee.co.uk/help/contact-ee

@EE. Thanks for not sending instructions with the new router. Scanning the qr code would be fine but as I’ve had to unplug the old one I have no internet!!! The app doesn’t work, the router won’t pair to my phone & your ‘tech bot’ can’t help. Bet you don’t get this @sky @bt

@D_Paskell Hi, Daryl. This must be making things difficult. I'm not aware of any app outages, so it would be best to have one of our guides take a look at this if you're having some issues. Please give us a call on 150 from an EE mobile or 07953 966 150 from any other phone

@EE Hi, your app isn’t working and u need to change my address on to allow US roaming?

@robbojv Thanks for sharing Les, I'm sorry this has been your experience, and I will pass your comments over to our retail team. I'm glad that the 150 guys have been able to help.

@EE I would never ever go in an EE shop again. They were absolutely useless and clueless. They were short staffed so would have to of waited 45 mins. Phoned 150 it was totally different and problem solved in 10 mins. Darlington #EEshop disgusting and I wasn’t the only one unhappy

Hi there, thanks for reaching out. Whenever we pay towards your leaving fee, this is applied as a credit on your account, so that it's used for future bills. If you weren't aware of this process, please give us a call on 0330 123 1105 and one of our guides will be happy to support you. For other ways to get in touch, please visit our website: ee.co.uk/contact-ee

.@EE I was told by your sales staff that EE would pay @Virgin my leaving fee if I signed up. Which I did. Now I’m told that they won’t pay Virgin, they will add the funds to my EE account. That’s not what I was sold on. How do I get that money to give to Virgin? Liars.

Hi Katie, if you're having trouble with your connection in some way, if you text HELP to 66033, we'll run some tests in the background then either arrange for an engineer if needed, otherwise one of our broadband team would get in touch to help further. Alternatively you can give us a call on 150 from an EE mobile, or 0330 123 1105 from any other phone, to speak with one of our guides for help.

@EE Hi I'm going round in circles with the text help service. I just want to talk to someone about an issue with my broadband please

@sambillyard Hi Sam, if you give us a call on 150 from an EE mobile, or 07953 966 150 from any other phone, you'll be able to speak with one of our guides who'll be happy to check things over and make sure you have the right info regarding your watch order.

Ordered a new Apple Watch through @EE the other day, had the emails and now I can’t see any mention of the new watch just that I’ve gone from sim only to paying a huge amount more for worse service on the old watch

We don't have a number to call over Whatsapp I'm afraid, and we don't have account access over Social Media. If you've already tried manually selecting a network, or following the guides on our website, it would be best to contact us from another phone, if you're able to lend someone else's. Also, check your Settings app and making sure roaming is turned on, restart your phone. Or, temporarily connect to Wi-Fi, and then check if you're able to activate it from there.

@EE Please help

@EE I’ve been travelling abroad & my sim it now not connecting to a network, I can’t receive texts or calls to allow me access my account

@KizuA1990 Hi, Kizu. Thanks for taking the time to let us know about our guide, Beth. We really appreciate the positive feedback. It's great to hear about your positive experience.

@EE Young lady at Hull called Beth. Whatever you are paying her she needs a increase for being the most helpful EE employer I have dealt with.

Sorry to hear you're having some issues with your service, this must be making things difficult for sure. You can check your network status online and report any problems here coverage.ee.co.uk/coverage/ee or please give us a call on 150 from an EE mobile or 07953 966 150 from any other phone, and hopefully we turn this around for you.

@EE can anyone help with the poor signal I’m getting, on 5g and only getting 1-2 bars all the time. Really poor service.

Hi there, thanks for reaching out. I'm sorry to hear that you're having bother with your EE account, and with being unable to link or set up your Direct Debit. Now, what'll be best is speaking to our guides over the phone, you can find us via 150 from an EE mobile, or 07953 966 150 from any other phone. For other ways to contact us, please visit our website: ee.co.uk/contact-ee

@EE My EE account vanished months ago. Can’t relink it, can’t set up direct debit, and still getting £7 late fees. Hours on calls, no fixes, no callbacks. Really disappointing service.

@RosieEmmin296 Thanks for trying. If the above steps don't help, my best advice would be to contact one of our tech team for further support, you can reach them on 0044 7953 966 150 from any other phone while roaming abroad

@EE Thanks for getting back to me. I have tried both of these methods & am still unable to connect

Hi Rob, thanks for reaching out. To start, this certainly isn't the experience we'd want any of our customers to have, as we understand how important it is to have access to your services at home. Now, if this still hasn't been resolved, what I'd recommend doing is contacting our guides over the phone, you can find us on 0330 123 1105, or visit our website for other ways to get in touch: ee.co.uk/contact-ee

@EE the speed of my internet package dropped on renewal and you insist I need a TV box pro when I already have one. Renewal took well over a month and put me on an out of contract charge in the meantime. What has happened to you guys?

Hi Will, thanks for reaching out. I'm sorry to hear that you've had this experience, and we'll be eager to discuss this with you. If you're yet to open a formal complaint, this can be done with our guides over the phone via 150 from an EE mobile, or 07953 966 150 from any other phone. Or, visit our website for more information on our complaints process: ee.co.uk/help/contact-e…

@EE how do I make a formal complaint as I went on holiday and you removed the roaming package from my contract illegally then lied saying I didn’t have it included until I proved with an email I was correct. So you breached a 24 month agreed contract

Hi Klom. We would like the opportunity to look into this problem in more detail for you. Please contact our technical team by dialling 150 from your EE mobile or 07953 966 150 from any other line. We will be happy to investigate any router issues. Alternatively text HELP to 66033. For Broadband assistance.

Hey @EE currently having issues with my internet. It keeps flashing orange endlessly and when I go to reset it, it goes green for 5 seconds then a click noise can be heard then it goes back to flashing orange again.

@FlamesNomad Hi. Val. For broadband assistance, text HELP to 66033. 1. We’ll run tests to find out what’s going on. 2. If you need an engineer, we’ll text you to book a slot. 3. If not, we’ll call you within 30 minutes to solve your issue.

Fuck you @EE everything keeps going into the stupid fucking "connected no Internet" with nothing causing it

@WHTYZZ Hi, Whtyz. We want the opportunity to look into this in more detail for you and see if we can improve your experience. Please contact our Technical Team by dialling 150 from your EE mobile or 07953 966 150 from any other line. We will be happy to investigate any signal issues.

@EE your network is the worst. Everywhere i go whether its home, Gym, go away for the weekend or at work. I practically have no internet!!

@chellebadita Hi Rachelle. I'm really sorry to hear that. It's not at all the service we expect. Can you let me know a little more about what's happened?

@EE your customer service is shambolic. I have been accused of being abusive for asking for an email address. Your staff are trained to be narcissistic & to deliberately trigger stress.

Thanks, Rob. We have processes in place to help reduce scam calls. If you click on the link in the previous post, there are multiple hints and tips to reduce scam calls. Including how to add your number to the TPS website. You can also report the number that called you, which helps us get them blocked from our network. We understand how frustrating scam calls can be and can offer a change of number if required. If you would like to discuss this, please give us a call on 150, and we will be happy to help.

I’ve done what I can, but it’s not me they are pretending to be to scam customers. I may well leave and get a new number as I get waaayyyyyy toooooo many of these calls every single day! Shame you can’t /won’t do anything to stop these. So time for a change. BUT I will call or make the swap on my own. (Never to a cold caller that’s for sure!)

@EE people are making phone calls pretending to be you, saying some sims are being deactivated and need replacing… told them to “Go Away”. She was apparently called “Rose” but the accent suggested otherwise lol Rang me using this number 0121 838 3685 #scammers #scum