BT

@IvanJam63500179 Good afternoon. We know how important it is to ensure you're getting strong and stable speeds at all times, and it's disappointing you're not getting the speed expected. Please text 'HELP' to 61998 so we can run some checks and we'll be in touch with the next steps.

@bt_uk why is my internet speed still slow when using an ethernet cable from the router to PS5. Im getting under 40 mbps and lagging with ethernet. The back of the router says gigbit and im getting 30 mbps on ethernet and wifi. cat 6 cable

@FAITHEVEANGDEN Hi Janice. If you have been advised to contact the team I would recommend speaking with them over the phone here 0330 1234 150. We can find the right support and have this reported.

@bt_uk I have just registered with the community forum, posted a question about a line cord error, successfully, received a reply; I now find that, to contact BT about the error, I CANNOT LOG IN ! with the reset code, the page said "Could not find my account". Now what?

Afternoon Jessie. It's understandable that getting connected will be a priority, and it's disappointing this hasn't gone to plan. We appreciate that it can be a shock to receive a bill higher than you were expecting, and it certainly sounds like we need to get this looked at. Please give us a call on 0330 1234 150 so we can look into this further, and we'll ensure you're given the best support moving forward.

@bt_uk cannot believe how incompetent you are after complaining about unable to change package eventually got call arranged installation then unable to connect as you hadn't done cabling rearranged now got monthly bill £20 higher than written quote I am done with your company

@hippyjan1 Hey Jan, I appreciate this will be frustrating. I will pass your feedback along. Fingers crossed you're sorted but if not, please give us a call on 150 from a BT mobile, or 0330 1234 150 from any other phone.

@bt_uk take a working system and break it, you change how to log into your account,no passcode arrives you try again until every attempt is met with "Passcode has been re-sent too many times. Please either wait for a previously sent passcode, or cancel and try again

@Joannetay1808 Hey Joanne, our page online here > bt.com/help/tv/learn-… has loads of support to get you back online. If there is no power at all, give us a call on 150 from a BT mobile, or 0330 1234 150 from any other phone, and the team will be able to help.

@bt_uk my youview box has broken - power light not on

@AbbeyGale99 Hi Abbie. Hope you're good. I'd recommend having a chat with our customer service team on 150, and they can take a closer look at your account, and any termination fees that may be on there.

@bt_uk hello I’m in year one of my two year contract but need to terminate my contract from this September for university. Will I be charged for this?

@Paulieb668 Hi Pauline, thanks for sharing, I will pass your feedback along to the team.

@bt_uk can I please make a suggestion for when you have to login to your email account? Can you PLEASE add the 'see what your typing' function. There is nothing more infuriating that typing a three word password that you THINK is correct but turns out not, even being carful!! Ty

@Cilvrnum Hi Janet, I'm sorry to hear you've had issues. I appreciate this will be s difficult situation. The team will be working to get you back online asap, but you can also call on 150 from a BT mobile, or 0330 1234 150 from any other phone, for updates.

@bt_uk Fault on services from wi fi No landline and affecting TV for over 13 hrs Calling 151 suggests a known fault to be fixed in 8 hrs. Why no announcement? Consider sight impaired who can't use mobile device for calls.

@JoshuaABeider Hi Joshua. For broadband assistance, text HELP to .61998. 1. We’ll run tests to find out what’s going on. 2. If you need an engineer, we’ll text you to book a slot. 3. If not, we’ll call you within 30 minutes to solve your issue.

@bt_uk no service since 6pm Ryde, IOW. tried everything reboot, turn on/off. Confused as to why as there’s no outage being reported however the text AI service is saying there is?? ? Sort it ouT BT

Morning Andrew. If you're still experiencing issues with your account after clearing your cache and cookies, I'd recommend giving us a call on 0330 1234 150 so we can get this looked into further. Also, regarding your broadband connection, please text HELP to 61998, and we'll run some checks, then be in touch with the next steps.

@bt_uk @cakey12 Broadband gone down, try logging into the app, do the 2 step verification, then select manage my account and it tries to load then goes back to the login screen. (s there a general issue?

@bt_uk Is there a problem with account logins? I am trying to log in but when I get to the page where I enter my verification code sent to my email - the box disappears and the screen flicks to a white screen

@miss1katy Hi Katy. We would really like to get everything looked into for you. We don't have any access to account details via Social Media however our team is on hand here 0330 1234 150.

hi dont know if anyone's there to help with some issues I'm having with a new account @bt_uk thanks :)

@Patrici34058203 Hi Patricia. We can absolutely take a look at any settings for you. I'd recommend having a chat with our technical team on 150, and they can take a closer look at what's happening and see if we can get it sorted.

@bt_uk I do not want this 2 step verification your webpage indicates it’s easy to turn off but there’s no provision to I’ve now got problems accessing emails on my PC as well as extremely slow broadband is this on purpose? Your advisor was useless.

@cakey12 Nothing that we're aware of. I'd recommend having a chat with our technical team on 150, and they can take a closer look at what's happening and see if we can get it sorted.

@aboycalleddavid @bt_uk Me too !!!!!

@AlepouClaire We would recommend giving our customer service team a call, so we can take a look into what's happening from there, Claire.

@bt_uk You've liked my post but what are you doing about it?

@bt_uk Is there any way of actually speaking to a human rather than a chatbot? I was promised an engineer was going to sort a fault this morning

@stockport871 Evening. We understand how important it is to ensure you have a strong and stable connection at all times, and it's disappointing to hear you've been having trouble. Please text HELP to 61998 so we can run some checks, and we'll be in touch with the next steps.

Mad how the internet has gone down in Wrexham and Luton on the same day. They are usually so active around this time. @bt_uk any ideas?

@kayhudson1 Hi Kay. This is odd. I would recommend reaching out to our team and we can get the details logged and changed here 0330 1234 150.

@bt_uk good afternoon. I keep getting text messages from you saying my new bill has been added to my account. I don’t have an account with you- could you have the wrong mobile number for someone else? Does this happen?

@rhondawainman Hey Rhonda, I know this will be incredibly frustrating. This work is carried out by Openreach who are ran independently of ourselves. You can log this with the online here > openreach.com/help-and-suppo…

@bt_uk one of your engineers working in Pipit Ave, Newton le Willows this morning has kindly left a large pile of crap outside our gate. Looks like silt or similar from the chambers he was working in. If he’d knocked on we’d have let him dispose of it in our bin. Not impressed.

@aboycalleddavid Hey David, I'm not aware of any issues, but we are here to help. It's worth clearing the cookies/cache, and reloading. Simple I know but it often helps. If not, please give us a call on 150 from a BT mobile, or 0330 1234 150 from any other phone.

@gazmorgan77 Hi Gareth. We never want anyone feeling this way at all and we would really like to get this looked into and find the best options possible. Please reach out to our team so we can investigate here 0330 1234 150 and we can also raise it further as a complaint if needed.

@EE filth, awful company, I was happy with @bt_uk and with many many payment dates not resolved when the switch happened, (shambles). I decided to charge me with a £2000 bill for cancellation of a contract I never asked for. Absolutely outrageous. @BBCBreaking @realDonaldTrump