Coles Fin Services

@createablaze Hi Paul, thank you for bringing this to our attention. We apologize for the inconvenience caused. Can you please send us your details via DM: Full name, DOB, Contact number and Description of complaint, so that we can forward this to our relevant team for future investigation?

@NAB and @ColesFinService It's now been a full 3 months since your new system was rolled out and I am still unable to login to my Credit Card. Please don't tell me to contact support because i've been doing that almost every week for the past 3 months. I need an actual solution.

@AndrewLL123 Hi, thank you for reaching out to us. So that we may look further into this matter can you please send us a DM with further information regarding this matter? We look forward to hearing from you. twitter.com/messages/compo…

@Coles @NAB why are you sending text messages at 3 am regarding the availability of Coles credit card statements? A very annoying way to have my sleep disturbed and broken. A little common sense would go a long way.

@andrewartajos Hi Andrew, thanks for getting in touch. We're sorry to hear you've encountered this issue, and we'd like to look into this further. Could you please send us a direct message with a screenshot of the error? twitter.com/messages/compo…

@ColesFinService what is going on with your systems? I cannot do anything with it!

@ThaCdPlayer Hi, thanks for reaching out to us. So that we may look further into this can you please send us a direct message with a screenshot of the issue? Can you also please provide further details including which insurance you're trying to log into? We look forward to hearing from you. twitter.com/messages/compo…

@ColesFinService any news on when the login situation is gonna get resolved?

@LovedaySel86887 Hi, To assist you further, could you please share more details of the issue/screenshots (if possible). We look forward to your response. twitter.com/messages/compo…

@ColesFinService It’s just keeps repeating the process of doing a new setup of your login in 2 secure steps and wont login

@ColesFinService your new app login doesn’t work of course, so sick of your company can’t wait till I don’t need it anymore 😠 #colesfinservice

@JohnPine517927 thanks for getting in touch! We're sorry to hear this. Would you mind sending us a DM via the link with some more info on what's going wrong so we can try to look into this for you? twitter.com/messages/compo…

@ColesFinService Been on the phone for more than one hour No result Never needed Cole's account before Old Mobile wallet worked well #notHappy

@berniecoen thanks for getting in touch. We're sorry to hear this. If you still need any assistance with this, would you mind sending us a DM via the link so we can confirm some extra details to look into this for you? Sorry for the hassle. twitter.com/messages/compo…

i do NOT recommend the Coles credit card. i paid off half the amount owing two weeks before the due date to reduce my direct debit. yet @ColesFinService still tried to take out the original amount rather than the amount owing!!! Now I'm waiting on an Indian call centre

@berniecoen thanks for getting in touch. So that we can assist, could you please send us a direct message with your contact details (phone and email) or alternatively please call Coles Financial Services on 1300 306 397. twitter.com/messages/compo…

@ColesFinService well ur app is to update but when i click to update it, wont do it so now i cant access my card info !!! all i get is this so i hit open and it just repeats

@LovedaySel86887 thanks for getting in touch. Your feedback regarding this matter has been forwarded to the relevant team for their information and consideration. We look forward to being of service to you in the future.

@ColesFinService in your payment due notification email can you also include the full amount owing too #colesfinservice

@sallymargan thanks for reaching out and we're sorry to hear you've been having difficulties with our financial services. So that you may finally receive the assistance you deserve, could you please send us details of the issue in our DMs? We look forward to hearing from you soon.

So frustrating when these companies spend so much time and money telling us how good they are so we can trust them to use their services and then when we need assistance, they disappear and help is hard to find. Do better @ColesFinService

@revmelaniesimms thanks for getting in touch. We are sorry to hear about your experience. Can you please send us a DM with further details/screenshots so we can assist?

@MadisonMcKoy thanks for getting in touch. We're disappointed to hear this. We'd recommend filling out the following form secure.coles.com.au/apps/customers… and someone will be in touch as soon as possible.

@millerpete thanks for getting in touch. We're sorry to hear of this. If you require further assistance we'd recommend contacting the Customer Care Team on 1300 265 374, as they'd be best suited to assist you. We hope this info helps.

@ColesFinService just sent 86 year old pensioner Mum in law 80% price increase on home and contents insurance. @AlboMP @Emma4Dobell

@mikeperry1968 Thanks for getting in touch. Your feedback regarding this matter has been forwarded to the relevant team for their information and consideration.

@CocoSav thanks for getting in touch and sorry for the hassle. We'd recommend contacting our Coles Online Team directly on 1800 455 400 as they'll be best suited to assist you further.

@ColesFinService when will your website and be back online. It’s been down since this morning??

@ChrisMusty Hi Christopher, thanks for getting in touch. We're sorry to hear of this. We'd recommend giving our Team a call on 1300 306 397, as they'll be best suited to assist you with this further. We're sorry for the hassle.

Wow @ColesFinService I decided to get a Coles Credit card simply to get more flybuys points yet was declined. This is despite having an EXCELLENT credit rating on file a 6 figure income and more cash available than the measly amount I was trying to get. 🖕

@msharp @msharp, thanks for getting in touch. So we can follow-up, could you please send us a direct message using the link below, with your contact details and policy number? We hope to hear from you soon. twitter.com/messages/compo…

Have to laugh, car insurance renewal comes in from @ColesFinService and the premium has jumped from $1020 to $1458 a year. I go and get a new quote from them for exactly the same cover and it's only $850/year...

@ConHead97 @ConHead97, Thanks for getting in touch and we're sorry to hear of your experience. So we can follow-up with our relevant teams, could you please send us a direct message using the link below, with further details? We hope to hear from you soon. twitter.com/messages/compo…

@gturrill Hi @gturrill thanks for reaching out, we are sorry to hear this and will be looking into this further with the relevant team. In the meantime, could you please send us a direct message with images of the issue along with your contact number?

@ColesFinService I have set my iPhone text size to a larger size but when I just updated the Mobile Wallet app (2.4.0) on my iPhone 13 Pro, iOS 16.3.1 the font size in the app is now too large and is truncated. This wasn't the case before the most recent update.