Karthik Srinivasan

Humble request to @DGCAIndia to introduce laws that deter Airlines from exploiting customer goodwill through ad-hoc cancellations. There are many such online posts where flights were cancelled or postponed to infeasible times, by airlines last few years.

Asked reason for original ticket cancellation and didnt get any response. It seems the original flight flew as usual. This seems to be a scam done by many airlines including AI, to cancel prior booked tickets, so that they can earn more during peak seasons.

@DGCAIndia, please look into this matter. My parents and grandmother (all senior citizens) traveled from Mumbai to Newark, USA. 14 Aug flight ticket was cancelled a week before travel, and replacement ticket for 4th Sept. Called AI CC @MoCA_GoI @JM_Scindia #pilots #aviation

@RichaChadha @makemytrip @airindia Happened to us too, on an international flight

SCAM ALERT! @makemytrip @airindia Perhaps the best way for substandard airlines to make a quick buck is to cancel flights without intimation, or change timings so you miss your connections! With the collusion of so-called convenient flight booking portals like @makemytrip . Thakela customer service at MakeMyTrip will ensure there’s no option for you to claim a refund, try it! If they owe you money, your booking id will “not exist”! Rude customer care chicks at Air India will ensure your business class fare is pocketed, won’t even apologise for changing timings last minute or being arrogant! Do yourself a favour, avoid these 2 SCAMSTERS in 2024! I hope your companies endure more losses than you have in all of your collective histories, saste cheats! 🤌🏽 #BlacklistAirIndia #BanMakemytrip

@airindia I have still not received any resolution, looking forward. It has been over a month since the event.

@KarAnalytics Dear Mr. Srinivasan, we're sorry for the delay. We're prioritizing the matter and will update you soon. We appreciate your patience.

Booked @airindia flights for my parents and grandmother in May from Mumbai to Newark, USA for Aug 14th. Today got a message, flight has been rescheduled to Sept 4th (21 days postponed). dont know what to do, during peak student travel season!! @airindia please do something!!!

@airindia Looking forward to tangible resolution and a more detailed consideration of the grievances listed.

@KarAnalytics Dear Mr. Srinivasan, we have responded to your DM. You may check and acknowledge.

@airindia This was the message I received on Aug 27th, 'Dear Mr. Srinivasan, we're sorry for the delay. We are looking into your raised concern and will get back to you with an update in some time.' for which I responded.

@airindia Thank you, there was a message and I replied to it, they said they would get back in 24-48 hours, but I havent heard back. It has been around a week since the previous message.

@KarAnalytics Dear Mr. Srinivasan, we've written to you via DM. You may check and acknowledge the same.

@airindia Hello @airindia, looking forward to hearing from you before this matter gets to the bottom drawers. Thank you.

@KarAnalytics Dear Mr. Srinivasan, we understand your disappointment. We're getting this checked with our team internally. Request your patience and understanding.

@airindia I have posted multiple complaints on X and the extra cabin baggage fee is just one of them.

@KarAnalytics Dear Mr. Srinivasan, please be informed that the fare class you booked with United Airlines does not include hand baggage and hence, as per their policy, you were charged the applicable amount for the hand baggage at the airport. We appreciate your understanding in this matter

@airindia I also paid extra for the tickets in the original flight, for which I was neither compensated, nor given a reasonable replacement in the modified flight, with three elderly passengers sitting in three different places.

@airindia I did not book any United airlines flight. The original flight I booked from Mum-EWR was cancelled by @airindia , and the customer care, booked the replacement journey of Mum-Sfo and Sfo-Ewr. It is the airlines responsibility to ensure partner airlines' similar amenities

@airindia Thank you for working on the resolution. Hoping to hear back.

Not only were the seats in different places for the 18+ hour flight and the 4+ hour connecting flight, the Mum-SFO dinner was served at 11pm that day. Three meals served in total, and parents felt really hungry after around 7-8 hours of flight, as dinner was delayed so much.

@airindia US customs requires passengers to recheckin at board of entry. If you dont know, please dont share wrong information.

@airindia To add more woes to this (as I get updates). The customer care executive in Mumbai told my parents, you dont need to remove the checked in baggage for customs and it will directly reach destination. Everyone who has traveled to US and is in the commercial aviation industry knows

@airindia Thank you, I have messaged you.

@KarAnalytics Dear Mr. Srinivasan, we sincerely regret the inconvenience caused to the passengers. Kindly help us with the booking details via DM. We'll look into this.

@airindia Looks like the flight wasnt cancelled after all.

@airindia To add salt over the wound, the original flight in which we had booked Mum-Ewr, wasnt cancelled, and has arrived today. Not sure why they only canceled the three confirmed tickets of senior citizens without explanation or reasonable re-booking.

@airindia Looks like we celebrated too soon. Apparently, the seats in the United connection flight from SFO-EWR werent confirmed, so it ended up that all three senior citizens had to sit in three separate seats for 4+ hours. Also, food wasnt provided and they charged $150 for cabin luggage