StreamElements Support

Our partnership with @Twitch has now expanded to Affiliates! 🎉 Starting today select English, French, and German Twitch Affiliates & Partners can access these BASE PAY StreamElements sponsorship opportunities in their Twitch Creator Dashboard 🤝 🔜Other regions coming soon!

@IxieVT @StreamElements Hello, Your ticket has been updated. Please let us know if there's anything else we could assist with.

Hey @StreamElements I know you're going through a lot right now but I sent an email support ticket in 8 days ago to try and get a refund for a viewer that accidentally donated way too much, and the automated response said I'd get a response within 7 days qq

@DannyDivinoX Hi there, We need you to relog on SE as we cannot make adjustments due to your Twitch scopes being out of date.

@notn1tron Hey there, could you please drop us a DM with your Account ID?

@StreamElementsS Having this issue as well, while im offline, it doesn't update the follower count overlay on my screen, I had to go to streamelements.com/dashboard/sess… > Goals to update it manually.

We're aware of an issue where Activity Feeds & Alerts are not updating properly for subs & followers. We’re working on a permanent fix but until then, try this: - /unban StreamElements in your chat - Part & re-join the bot We’ll drop an update once we have the permanent fix👍

@DannyDivinoX Hello, Please provide all details of the old and new accounts: Email Twitch Username SE Account ID Current Tipping Links Desired tipping link for the new account

@ReelProdiiG @StreamElements Drop us a DM here: x.com/messages/compo…

@StreamElements @StreamElementsS We Would Appreciate If You Responded To Tickets .. I Have 6 Tickets Over A 3 Month Span That Have Yet To Be Responded To

@Thien1o1 @StreamElements Drop us a DM here: x.com/messages/compo…

can yall fix ya selive plugin because it does not work with the recent update with obs AT ALL @StreamElements i've uninstalled and reinstalled 6 times because once it crashes obs can't ever open unless its in safe mode.

@BobDaStreamer @StreamElements Drop us a DM here: x.com/messages/compo…

@StreamElements @StreamElementsS Shoot, forgot the pic / explanation: I've tried both Firefox and Chrome, and it looks like this on Chrome: Should be signed in, as far as I can tell. The internal server that is waiting for the login credentials seems to think it's received everything alright, but nothing.

Hey @StreamElements / @StreamElementsS , Can I sign into Ground Control again, pls? I'll keep tweeting at you until the answer is yes. Please. Please? Pls! (I thought this might be caused by some network filtering, but it's not, and I even cleared my hosts file, so it's not that)

@AngelMendez_A @StreamElements Drop us a DM here: x.com/messages/compo…

@StreamElements The chat on the platform is not getting the chat that is live at this moment; it is taking the chat from a live stream scheduled days later.

@nanna_namnam @StreamElements @PayPal Hey, We've provided more details in your original ticket. Please check your email for more information.

Okey so it's been 12days since @StreamElements sponsorship payment has left to my @PayPal and I have not gotten any money from it. No one is responsing any messages and so many streamers have been having this same issue. Not cool, I got rent to pay #stream #twitch #streamelements

@dannysospicy @StreamElements Hello, Your request has been updated. Please check your email for more details.  Regards, StreamElements Support

@StreamElements @StreamElementsS I’ve reached out through your support SEVEN different times regarding my sponsorship missing funds. Each time, I get one reply and never hear again from your team. This is not only bad business but you are withholding my funds. CONTACT ME.

@Bunnyaimee @StreamElements Drop us a DM here: x.com/messages/compo…

@StreamElements the hype boss widget when editing does not work. I emulated it to test it but its stuck on the fake emulation & now the amount is massive & reset boss does nothing, ideally id like to just make the number smaller again but no edits work.

@alex_gm_14 @StreamElements Hello, We've updated your payment, and it should be processed shortly.  Regards, StreamElements Support

@StreamElements 2 months have passed since I should have received the payment... Maybe it's time, right?

@pantsuwu @StreamElements Hi there, Just followed on my personal acc after doing a backend refresh on your account and it seems to be working now:

@StreamElements @StreamElementsS Hey @StreamElementsS my alerts still aren't working :(

hey @StreamElements why do my alerts keep breaking please what is happening...

@NerdECrafter @JadeMistGaming Hey yall, We recommend rolling back to a previous OBS version for now. If you have crash logs, we'd love it if you could send them in too!

@JadeMistGaming @StreamElementsS 100%! I just installed it on a new PC so I got got 😆

@StreamElementsS hi! because of the multistream plugin, my OBS crashes upon launch. When I boot into safe mode, OBS works. I tried reinstalling and installing everything from clean redownloads and still, streamelements is crashing my OBS. How do I fix this?

@DannyDivinoX @StreamElements Drop us a DM here: x.com/messages/compo…

@MaruTenebrae @StreamElements Any particular streams so we can investigate?

@StreamElements any updates on the sound redeem situation? It’s been a few days and we haven’t been able to use our sound redeems in our favorite streams.

@AMIL1075 Hi, Please send us a DM with your account ID!

@StreamElementsS hi , could you tell us why TTS are not working , it’s been down for a few hours, please reply if you can

@LastBLKSpartan @StreamElements Hey there, Apologies for the inconvenience.  We patched a few things this and last week to help with some of these issues. Can you let us know if it's not working still? (Sound redemptions, normal alerts)

I wish @StreamElements would tell us whats going on and why our sounds redemptions keep messin up smh

@EchoHas44275 @StreamElements Mind sending us a DM with a screen recording of this happening?

Why is it every time I go to resize an image in @StreamElements, the image gets smaller before getting larger? It's starting to get annoying. Anyways, I'm starting to make my own overlays for my streams, so I can have an onscreen chat when I want it, as well as some other stuff!

@MaruTenebrae @StreamElements Hey there, Is this happening on your stream, or a stream you watch?