David Lowry

Heroku is transitioning to a sustaining engineering model focused on stability, security, reliability, and support. Heroku remains an actively supported, production-ready platform, with an emphasis on maintaining quality and operational excellence rather than introducing new features. We know changes like this can raise questions, and we want to be clear about what this means for customers. There is no change for customers using Heroku today. Customers who pay via credit card in the Heroku dashboard—both existing and new—can continue to use Heroku with no changes to pricing, billing, service, or day-to-day usage. Core platform functionality, including applications, pipelines, teams, and add-ons, is unaffected, and customers can continue to rely on Heroku for their production, business-critical workloads. Enterprise Account contracts will no longer be offered to new customers. Existing Enterprise subscriptions and support contracts will continue to be fully honored and may renew as usual. Why this change We’re focusing our product and engineering investments on areas where we can deliver the greatest long-term customer value, including helping organizations build and deploy enterprise-grade AI in a secure and trusted way.