Google Fiber Help

@coman46 Hi there, apologies for the App and site issues today. We are aware of this issue and our team is working to get this back up and running ASAP. -Gregory

@googlefiber @googlefiberhelp there seems to be issues with the fiber accounts. Tried the app as well as on different browsers and devices. Keep getting various errors, like 500, "this email is not associated with a fiber account", or "this information isn't available at this time".

In 2025, GFiber’s prices are staying the same, but our products are getting even better. Our new plans have landed, and we can’t wait to get you connected. fiber.google.com/blog/2025/01/n…

@ctomberlin01 Hi Carrie, apologies for the repeated disruptions, and for any trouble in reaching our support teams. Please don't hesitate to message us via DM on the @googlefiber handle and I'll be glad to assist. -Gregory

@antmoney1025 Hi Anthony, we are sorry to hear about the situation regarding your equipment return. If you can please send us a DM we can take a look into this further to investigate the issue. -Lee

I don’t usually do this but I’m pissed. I returned equipment to @googlefiberhelp and apparently it wasn’t returned so now I’m charged $220 for doing what I was supposed to do.

@fubarnator Hi Christopher, we're still connecting new homes each day in the San Antonio area, and many more to come. We unfortunately don't have time frames for future construction areas, so be sure to sign up for update notifications at goo.gl/9mi2nB and stay tuned! -Lee

Hey @googlefiberhelp what is happening in TX 782XX area? Install has seemed to stall out for months now. Utility marks and little orange flags still scar the neighborhood and no new fiber layed.

@ewgrossrebecca Hi Rebecca, we are sorry to hear about the situation regarding your home but glad to hear your home is almost complete with repairs. If you can send us a DM we can look into your account to go over what we are able to help with in getting our service repaired to your home. -Lee

Hey @googlefiber @googlefiberhelp we lost our house in a fire last year, which melted the fiber line. Our house is now almost done and we are trying to set internet up with you again. I have been going back and forth with support for over a month now and this is the FIFTH time

@MomOnTheFly Hi Christy, for status updates on an outage you may check your address here fiber.google.com/outage/. If there is no updated estimated time of repair coming up for your address go ahead and DM us so we may look into this in detail with you. -Lee

@sea_dye Apologies for the mix up. You can DM us without a premium subscription via the @googlefiber handle. -Gregory

@googlefiberhelp I'm not able to DM without having a verified account; is there an alternate way I can message?

@googlefiberhelp I recently switched to Google Fiber, but many websites are a returning a 403 error when browsing, regardless of what device I'm using on my home network. I've tried alternate DNS servers and port forwarding. Can you please help resolve?

@kingleojames Hi Glenn, we are sorry to hear about the situation caused from our construction in your area. We suggest reaching out to AT&T ASAP for repairing the damaged line. Please send us a DM to gather the relevant details so we may alert our construction team of this as well.-Lee

@googlefiberhelp hello, a google fiber rep came out to install the line to my home. He cut/damaged my current ATT fiber line. He left and is no longer here. I need internet for work. How can you solve my issue today?

@swhendrick Hi Steve, apologies for any connection troubles this morning. Please don't hesitate to reach out via DM on our @googlefiber handle for assistance. -Gregory

😠 to @googlefiberhelp because Pretty slow t… Google Fiber in United States: speed, performance, outages and user reviews 👉 internet.fing.com/provider/Googl… #fing #internet #GoogleFiber via @fingapp @outagedetect

@IrishCowboy13 Hi Elliot, I'm sorry we missed the mark and didn't meet expectations here. Please don't hesitate to let me know more via DM. -Clay

I will be cancelling my @googlefiber subscription next week. I recommend others in Austin not use Google Fiber, either. @googlefiberhelp has been telling me "we don't have an estimated completion date or any update for you" for two weeks. It's like they want me to churn.

@rhettysetgo Hi Rhett, I'm sorry for the disturbance here. I'd like to gather a few more details about this, when you have a moment please reach me via DM using the button below. -Clay twitter.com/messages/compo…

@RaleighGov who do we contact from @googlefiberhelp @googlefiber to ask them about what happens when this teee dies from root damage caused by installers. And is falls on our cars??? They are tearing the roots up!!!

@Jhallzzz You may DM us at @googlefiber as that does not require any premium subscription with X. -Lee

@googlefiberhelp @ATT I can’t message you because I don’t have premium… send me the best email to contact you or number because i can’t wait 7-10 business days to fix my yard and wifi

hey @googlefiber @googlefiberhelp can you send me your contracts with the city of raleigh that say you can dig up my plants and leave them in the street ??? and the contract that says you can cut my @ATT line so i don’t have internet for over 48 hours ?? i’ll be waiting!!!

@ShanandMrB Hi Shannon, we are sorry to hear about the situation regarding your mother's AT&T line being damaged during construction of our service. Please DM us and we can go over what needs to be done to get this handled. -Lee

@googlefiberhelp your contractors cut my mom's at&t line, assholes

@TTVNightshade Hi there, we are sorry to hear you are experiencing an outage for your building at this time. For updates stay tuned to #network_status" target="_blank" rel="nofollow noopener">gfiber.com/webpass/suppor… as we continue with repairs. -Lee

@googlefiberhelp any updates for Internet in Seattle? Been close to 6 hours with no eta posted

@ConnorNebesky Hi Connor, sorry to hear about the unexpected downtime. You can check your address here goo.gle/3gP1ITK to see if there's a service outage affecting your area along with any ETAs we may have posted for your building. -Lee

@googlefiberhelp fiber down Seattle? ETA?

@PaulSiba21388 Hi there, I'm sorry that you've run into trouble trying to regain access to your Google account. You may find more help at bit.ly/2Zvyiys. I can assist with Google Fiber related issues, but we are unable to access or reset Google accounts. -Clay, the GFiber team

@dukeofEarlGray Hi Lu, we are sorry to hear that one of our GFiber drivers was driving recklessly in the area. Thank you for bringing this to our attention and we will make sure this gets investigated. -Lee

@googlefiberhelp @googlefiber your driver in Irvine was cutting people off and swerving dangerously in traffic- almost caused an accident twice. FYI #dangerousdriver

@raylor Hi Raylor, we are sorry to hear that you are still experiencing an issue with our internet service. If you can please DM us we can continue to look into this issue with you. -Lee

@googlefiberhelp. I have been down for a week. This is my escalation ticket 370849962. Any chance you can help me get this fixed? Today was the 4th in house visit to Replace my modem and tell me it's a "backend" issue and there is nothing I can do about it.