GFiber

@rabidratish Hi there, apologies for the connection troubles. Please send us a DM, and we'll be glad to check on your GFiber network and help. -Gregory

I FUCKING HATE THE GOOGLE FIBER WIFI SO FUCKING MUCH

@KarthikMen87121 Hi Karthik, apologies for the ongoing downtime. Please send us a DM, and I'll be glad to look for any potential earlier appointment options. -Gregory

Extremely disappointed in @googlefiber. A solicited hardware upgrade has left me without internet for 48 hours, severely impacting my work. Being offered a small bill discount for a total service failure is unacceptable. Need a technician sooner than monday. Can anyone help?

Hi there, I'm sorry to hear about the issue with your connection speed, as well as the poor experience with our Support Team. Please send me a DM here, and I'll be happy to investigate from my side and ensure that your connection issue is on track to be resolved as promptly as possible. -Luke

@googlefiber yo… what the fuck is this ??? Was on the phone for 30 minutes waiting to talk to a customer service representative and when she answered she just hung up on me…. Credit my bill fix the internet or I’m just gonna cancel the service. Lmk balls in your court

@colhobo2100 Hi there, I'm sorry to hear that you had a negative experience with our support team. If your issue hasn't been resolved, please send me a DM here, and I'll be happy to take a closer look from my side. -Luke

@googlefiber has the worst customer service overseas and your AI robot when you call is terrible. Can't wait to leave this shitty service.

@LostLeanore Hi Leanore, I'm sorry to hear about the disruption to your connection. Please send me a DM here, and I'll be happy to investigate further from my side and ensure that your service is on track to be restored as promptly as possible. -Luke

I am so fucking frustrated. It was gonna be such a dope stream... But Google Fiber apparently can't get their shit together. 🙃

just the essentials #GFiber #FiberInternet

@ruben_michael96 Hi there, I'm sorry to hear that you're experiencing a service disruption. Please send me a DM here, and I'll be happy to investigate this further from my side and ensure that your service is on track to be restored as promptly as possible. -Luke

@googlefiber How long is this outage going to be? I don’t see anyone working on it physically like your app is saying. I am losing out of working to make money. Are we going to be compensated for this outage? How wide is this outage, really?

Make way, Lakeway! 🚧 We officially broke ground in Lakeway, Texas—and we had a little expert supervision 👀 Want to be the first to know when a better, more reliable connection hits your street? Sign up for updates 👉 spklr.io/6013EKQdv #GFiber #FiberInternet #LakewayTX #Texas

@knitehawk Hi Knitehawk, we are sorry to hear about your experience with our customer support regarding your ongoing internet connection issues. Please send us a DM, so we may gather your details and have our team look into this further with you for a resolution. -Lee

My internet has been having issues all month and when I finally call @googlefiber to look into it, I get the worst customer service experience and still they haven't even tried to fix my issues 😩

@toolerslp Hi Tyler, I'm sorry for the ongoing downtime and disruption caused. Please send us a DM, and I'll be glad to help. -Gregory

@googlefiber our google fiber has been out for the last seven days. Every day I’ve called tech support and every time they have said it will be up tonight by at 7:33 or 9:31 or 11:04 and so on. Fortunately @Starlink sells terminals at the Homedepot. Thank you @elon.

@Geek4Maga_redux Hi Edward, I'm sorry for any trouble there. Please reach me via DM and I'll help out with any ongoing cases. -Clay

Hey, @googlefiber Your customer service sucks ass

Restoring order, one Gig at a time 🦸 #GFiber #NationalSuperheroDay #Superhero

@billeisenhauer Hi there, I'm very sorry to hear about the ongoing service disruption you're experiencing. Please send me a DM, so I can gather some account details, and I'll be happy to investigate this outage for you. -Brian

@googlefiber Tells me it's fixed, power cycle my stuff, sent a hard reset. Doesn't work. Oh, we still have an outage. New time 4 hours later than the last time. Just so terrible at incident management. Wasting more of my time.

@potts_topher Hi Topher, I'm sorry for the continued trouble here. Please reach me via DM, I'd like to start taking a closer look here and help get things in order. -Clay twitter.com/messages/compo…

Hey @googlefiber, why am I being told there's a wasp nest on my property affecting my service when my box is locked and silicone-sealed (see photos)? Third week at a new remote job and I'm losing service at 10:15am every other day.

@butwhythooooooo Hi there, I'm sorry for the continued trouble with your connection. Please reach me via DM and I'll check in on this. -Clay

so my apt switched to google fiber and now my internet exclusively does not work except for random for 30sec increments when everything I’ve attempted to post search or print in the last 15 minutes goes at once and not to be dramatic but i’m going to fling myself off a building

I couldn’t help but wonder…is it love, or just really great bandwidth? #GFiber #FiberInternet #SATC

@KashanSaeed10 Hi there, we are sorry to hear that your internet service is currently down. Please send us a DM, so we can look into possibly getting you a sooner appointment. -Lee

@googlefiber @sundarpichai @DinniJain I’ve had no internet for 2 days, and the earliest tech visit is still 2 days away. Spent 7 hours Sunday getting passed around before they decided I needed a technician. Escalation promised a call/email today nothing. Ticket:506735031. help.

@theguyinsandieg Hi there, I'm sorry to hear that your connection hasn't performed as expected. Please send me a DM here, and I'll be happy to investigate from my side and see what I can do to help get things back on track. -Luke

@googlefiber It is the WORST...had Verizon and went w/Gfiber...signal not as strong and goes out at least once a week...was out on Friday and cost my wife $1k since she couldn't do live recorded podcast...at Verizon right now to switch back... AVOID AT ALL COSTS...

@thall612 Hi there, I'm sorry to hear that you're experiencing a service disruption. Please send me a DM here, and I'll be happy to investigate from my side to ensure that your connection is on track to be restored as promptly as possible. -Luke

If you have a choice don’t get @googlefiber because they really don’t care

So let me share how useless @googlefiber is. For a year we’ve had multiple service outages. The pattern is the same. We lose service. It takes multiple calls and multiple days

no routers were harmed in the making of this video #GFiber #FiberInternet #Curling