Himank Duvvuru

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@selfhealingpage Yes

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@SwiggyCares Full refund please

@himankd Thanks for the time. We get your sorrow with this, Himank. We can only identify our shortcomings and put plans in place to minimize them from happening again as a consequence of consumer feedback. Your suggestions and opinions have been (cont) srkl.in/l/6011BABfX5

@SwiggyCares What is more important is not the random refund which is absolutely insensitive. What I needed was my dinner. Very sad to see the way how this was dealt. What are you going to do about it??

@himankd Disappointed to hear about this experience, Himank. Please allow us some time to check this. ^Minnu

@SwiggyCares I need a resolution against your malpractices. You are shying away from even taking responsibility and doing right

@himankd While we wish to help, we would not be able to compensate for the order. However, we shall look into what went wrong and work on impeding such instances. ^Aish

@SwiggyCares I am not here looking for you to address my feelings. I want a refund because you didn’t deliver to your promise and are making excuses.

@himankd It wasn't our intention to upset you. We'll be sure to address this with the team. We take your feedback seriously and will use it to improve our approach. ^Aish

@SwiggyCares I did not get any call for your kind information

@himankd We never intend to cause you any inconvenience. But, the order was cancelled due to your unavailability on the phone. Thus, we'd not be able to comply with your ask. ^Aarie

@SwiggyCares How about the inconvenience caused to me. Swiggy has cancelled the order, I did not. You cannot cancel without confirmation from the customer right? If you are a responsible business, you will do right by compensating for my inconvenience

@himankd The drop-off of the food without clear instructions would be difficult, and the cancellation fee is levied to compensate the resources used to process the order. ^Aarie

@SwiggyCares @Swiggy The food has to be left at the location and not taken back and cancelled. If you have taken the food back after cancelling it, then you need to refund

@himankd @Swiggy @himankd Thank you for your time. Our records reflect that the order was cancelled when there was no response from your end after the delivery partner reached your delivery location. In this case, the full order value is charged as a (cont) srkl.in/l/6018B4zsVw

@SwiggyCares There seems to be a templated response with no concern for the truth. It’s more like Swiggy doesn’t care than Swiggy cares.

@himankd We sense your unhappiness. Allow us time to check what went wrong and assist you. ^Aarie

Thank you

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