Marcus by Goldman Sachs

@AlexT101884 We can see how frustrating this experience would be and would like to take a closer look. Please send us a private message, so we can gather some additional information from you. twitter.com/messages/compo…

@marcus Day 6 for a “1–3 business day” transfer. Your customer service reads scripts with zero actual answers or accountability—no one can explain the delay or connect me to anyone who can. “Manual review” with no transparency isn’t service. What’s going on?

@caliwest78 Hi there. We're sorry for the frustration this has caused. At your convenience, please meet us in a direct message. Our team is happy to gather some additional details and take a closer look. twitter.com/messages/compo…

My matured CD at Marcus by Goldman Sachs is still there 10 days after maturity as they renewed the CD without contacting me, though I set up closing/transfer weeks ago. I spent many hrs with them for days. I need my $ back!#marcusgoldmansachs #Banking #GoldmanSachs #finance

@GummereWendy Hi, Wendy. We can see how frustrating this experience would be and would like to take a closer look. Please send us a private message, so we can gather some additional information from you. twitter.com/messages/compo…

@marcus what a mess I am in! Opened an account with a referral link thinking I was signing up for a $1500 bonus. No option to sign up for the bonus. Then I was told I was not signed up and too late. After two hours of calls they won’t let me move my money out!!!

@bonafidelawoman We're sorry for the frustration this has caused. If there's anything we can help with, feel free to meet us in a direct message. Our team is happy to gather some additional details and take a closer look. twitter.com/messages/compo…

@marcus Calling 3 times yesterday with over a 1 hr wait for each call and no one could give me a straight answer, I moved on to a different company. Your loss.

@marcus does anyone answer the phone here? 3rd time calling today, over an hour on hold and no one can help us???

@GCbz5x Hi there. We're sorry for the frustration this has caused. At your convenience, please meet us in a direct message. Our team is happy to gather some additional details and take a closer look. twitter.com/messages/compo…

@marcus has awful customer service. I am trying to access an account for a deceased family member & provided the documents requested. Marcus customer service bungled the document & wants another. DON’T GIVE THEM YOUR $$$.

@Slugo28 We can see how frustrating this experience would be and would like to take a closer look. Please send us a DM, so we can gather some additional information from you. twitter.com/messages/compo…

@marcus I can't finish opening an account because it says my account is locked. Customer service hangs up on me and tells me there's nothing they can do. This has happened 5 times. Absolutely the worst banking customer service I've ever received.

@A111000999222 Hi there. Thanks for reaching out. Please allow additional time for the promotion tracker to update. You may also call us 24/7 at 1-855-730-7283, and our specialists will be able to provide you with your current promotion status. We apologize for any inconvenience this may cause.

@marcus You offer a bonus for a large deposit and then your “Bonus Tracker” system is not working! And when contacted your people have NO answer for us! When taking in our large suns of money you need to do better! Does not make me feel safe keeping my money with Marcus!

@al0vely Hello, Ann. Please allow additional time for the promotion tracker to update. You may also call us 24/7 at 1-855-730-7283, and our specialists will be able to provide you with your current promotion status. We apologize for any inconvenience this may cause.

@marcus The bonus tracker is not updating properly … how am I supposed to know where I stand without this? I have contacted CS via chat x 2 and am not convinced this will be resolved. My account shows tracker last updated 3/2 and CS says it should update daily at 6 p.m. ET

We strive for excellent service with each of our customers, and we’re sorry to hear this was not the case. Please know your voice has been heard, and your feedback will be forwarded to the appropriate team. If you change your mind, please send us a DM, so we can gather some additional information from you.

@marcus Too late; sorry doesn't fix the lamp. The level of your people clearly will negatively impact your business over the long-term. I take some solace in that. Incomprehensible incompetence and/or dishonesty—either way, you're a disgrace.

@marcus Today I closed the account I opened just two weeks ago. Two, maybe three of your people either LIED to me or they are completely incompetent. I will actively advocate against you going forward; no one deserves the incomprehensible dishonesty you gave. Shame on all of you.

@peaceful_mind00 Hi there. We're sorry for the frustration this has caused. If there's anything we can help with, feel free to meet us in a direct message. Our team is happy to gather some additional details and take a closer look. twitter.com/messages/compo…

@marcus I opened my account using the ITIN last year. The customer service is saying that they are not able to pull my account. Totally scared for my deposits. The agent and supervisor kept me on hold again and again. Yet they couldn’t pull my account and offer any resolution.

@paperboynyc We’re sorry to hear this, and we would like to take a closer look. Please send us a DM, so we can gather some additional information from you. twitter.com/messages/compo…

@GoldmanSachs the hoops that I have to jump through to get money transferred out of my Marcus acct are OUTRAGEOUS. I’ve gone through multiple security checks & still more hoops. It’s ridiculous. It’s my $. Not yours. Your agents don’t speak proper English. Gonna move all my accts

@realdivyasaxena Hi there. We're very sorry to hear this. Please know that we received your DM and have responded to you there. Please check your inbox for more information.

@cattowalks Hello! To get assistance with a UK account, you can reach out to the Marcus UK page on Twitter @Marcus_UK.

@marcus can’t log in via the app in the UK - tech issue? How long before sorted?

Marcus offers the ease and speed of other financial technology startups, but with the backing and expertise of Goldman Sachs. We encourage you to learn more about what sets us apart by visiting click.marcus.com/eddp. If you have any other concerns, please don't hesitate to give us a call. We're available 24/7 at 1-855-730-7283.

@marcus What guarantees do you offer to the investor? This statement is what concerns me. "We reserve the right to modify or revoke this Offer at any time without notice. Seems VERY ONE SIDED. Convince me I am wrong.

@bennett07302 Hi there. We apologize for any confusion. The Cash Bonus is a limited time offer for new and existing Marcus Online Savings Accounts. By meeting the Offer requirements, you can earn a $100, $750, or $1,500 Cash Bonus that will be deposited directly into your enrolled account.

@adamagb @marcus I hate Marcus SO MUCH. I have 400k with them for FIVE YEARS and they are giving bonus money to OTHER people. F them. I can't wait to move my money out of there.

@adamagb Hi there. We're sorry for the frustration this has caused. Please feel free to meet us in a direct message. Our team is happy to gather some additional details and take a closer look. twitter.com/messages/compo…

@djextort Hi, Ryan. Thanks for letting us know. We recommend you reach out to the third-party application for support.

Hey @marcus why did you stop offering connections to @Quicken? Is it time to consider another bank?

Hi, Rodney. We can confirm that Marcus is compatible with third-party apps that aggregate financial accounts into one dashboard. If you try to link your Marcus account to a third-party aggregator app, and it fails once or twice, it could be a temporary technical issue, and you could try again later. It could also be a security protocol for fraud prevention that requires your 2-factor authentication in order to see your Marcus account on non-Marcus apps. If you continue to experience issues with linking your Marcus account or viewing updated balances and transactions, we recommend you reach out to the third-party application for support. Please note that sometimes those third-party apps may not pull the most recent account information from Marcus, so you may notice a discrepancy from time to time. Logging into Marcus app or click.marcus.com/s5ij directly will show your most up-to-date account information.

@GoldmanSachs I notice that Marcus does not currently offer the ability to connect my account to Quicken (or Quick Books, or Mint). Are you trying to lose customers? I'll leave Marcus because of that inconvenience. Too bad.