Matthew Sweeney

@mcb1344 @modal This has now been resolved. Thanks again for flagging it and my apologies we didn't get to it sooner.

@mcb1344 @modal Hey, I'm sorry this didn't hit the mark and this will improve moving forward. I've got your Slack thread and I'll be helping within the next few minutes.

Unable to login to @modal from the last 36 hours have mailed their support email multiple times and also have mentioned it on their slack still no response from them 😕😕

@Kikobeats @arunoda Came here to say the same!

@arunoda happy to see you back to the dev scene!

See. Another reason to run Coding Agents in a VM.

@evilrabbit_ @julianbenegas8 This is what I joined for 😍

@julianbenegas8 🥹

No more visible grid. No more color. No more lines. No more nothing. Going back to our roots. Stay tuned.

@dillon_mulroy ☺️

anatomy of a good error message

@dillon_mulroy Set the standard for championing customer and support feedback. Lots of listening, but backed by shipping. All the best, old sport 🫡

today was my last day at vercel. i got to help build the fastest domain search on the web, designed our new workflows db so it can scale to the moon, and most importantly worked with some of the best people in the world. taking a month off, but excited for what's next 😁

@davidgomes @vercel We’ll get this fixed up on the AI side, thanks for flagging!

@TelmenDzjind @vercel_support @rauchg @vercel Hey Telmen, I can get this sorted for you - can you drop me a DM and we'll get it fixed up?

@vercel_support @rauchg I'm trying to create a new (paid) account for my business. However I use the same phone number for my personal stuff. So now I can't create a new account on @vercel that's kinda silly.

@davidrivasro @rauchg Hi David, thank you for flagging. This has now been investigated and resolved by the team.

@rauchg @rauchg Look, ppl is using your hosting to scam others, I just got that sms

URL design matters. Ship beautiful URLs

@AzakaSekai_ Thanks for reporting, we're aware of this and are taking the required steps to resolve this long term also. If you come across any URLs responsible for this you can report at vercel.com/abuse or DM me and we'll ensure they are reviewed.

There seems to be a large-scale phishing network hosted behind Vercel that started spiking at around end of 2024/11 ~ present specifically targeting Meta for Business users. 🔼 Rebrandly -> fake appeal page -> collect user information -> emailjs -> service_zbr6ooe

@mbusigin @rauchg Hey Matt, thanks for flagging! Are you able to DM me so I can go through some debug with you? We'll take the output to Spectrum and get it resolved ASAP.

@rauchg Hmm seems like my ISP (Spectrum) is interfering

@rauchg Been playing with v0.dev, it's very good, but I run into a lot of SSL termination issues. Firefox on OSX

@pariscestchiant @vercel We’ll make it happen 👍

@mcsdev @vercel hey Matthew. would definitely enjoy discussing this, yes.

i hate complaining like this, but it seems like it's the only way to get something to happen. vercel as a service is absolutely awesome. the CS experience as an Enterprise customer, on the other hand, is ALWAYS extremely frustrating. i've been a strong advocate for @vercel internally (and still am), but it feels really one-sided, and when issues happens, or when we need something... i'm the one left holding the bag.

@augustineStack @NagarajMoger22 @vercel Good to hear, thanks for letting me know!

@mcsdev @NagarajMoger22 @vercel Thanks for the feedback I have fixed the error. I was using cloud flare DNS for the setup which caused the error. So I had to change the nameserver to vercel nameserver and use the registrar DNS instead. My portfolio is loading fine now augustinestack.com

As a Web dev, which hosting service do you use the most? Vercel Netlify GitHub Pages AWS

@augustineStack @NagarajMoger22 @vercel Hey @augustineStack, happy to help out with figuring the custom domain linking issues on Vercel, drop me a DM if I can!

@NagarajMoger22 Vercel. Though I might switch to netlify. Linking a custom domain to @vercel is giving me issues recently

@abodera Hey Arthur, would love to dig in to this for you, would you mind DMing me a case number so I can investigate your experience?

@T_Zahil Ps: they also have rate limiter feature in firewall, and blog post says you can get beta access to it via customer support - I’ve tried several times and they don’t even understand what I was asking about 🤷‍♂️

Vercel wants to charge me $523 because of the DDoS attack I suffered 11 days ago. On one hand, I had a lot of help from their CTO to optimize Uneed and a nice message from their CEO saying they're working on this kind of issue. On the other hand, I still don't have any answer from their support about this bill. Here's my takeaway: 🟢 Vercel has an amazing DX and helped me launch many projects without worrying about hosting. 🟠 They recently released their new firewall, but it doesn't activate automatically (RIP your wallet if you're not in front of the computer), and... I didn't understand how it worked 😅 🔴 Taking 10+ days to respond to a client with a 2500% increase in their bill is unreasonable. 🔴 The fact that it's possible to receive such a high bill in a matter of hours due to an attack on a single IP address is extremely concerning. It's impossible for me to stay with them knowing that. 🔴 Oh and I almost forgot: since this afternoon, all my deployments stopped working. No logs, no errors, but all deployments are empty. Nothing changed in my code, I even tried to revert changes from days ago. I had to do an emergency rollback and deploy anything new in production. I've started migrating my projects to @coolifyio: it's a lot of work, and the DX won't be the same, but at least I'll be safe from problems like this.

@jessiefisch @robj3d3 @vercel Thanks again for flagging, we’ve improved as a result so I really appreciate it - take care!

@mcsdev @robj3d3 @vercel Just got it resolved. Appreciate you seeing this through and look forward to using Vercel in the future

I was just charged double $ by @vercel But nothing has changed 🤔 We've had 2 team members on Pro plan since April. It's always been $20 per month. Why is it now $40?

@jessiefisch @robj3d3 @vercel Perfect, thank you. I can confirm receipt and a member of the team will handle it today as I'm out currently. If there's any concerns at all, please let me know. We've found the email address you sent the original to and will close that loophole shortly.

@mcsdev @robj3d3 @vercel Emailed. Thanks

@jessiefisch @robj3d3 @vercel Understood and thank you, that definitely helps. While I cannot locate the case, if you can email billing@vercel.com I'll be more than happy to investigate this for you.

@mcsdev @robj3d3 @vercel I never received a case number after sending an email to your support team. Those receipts and invoice numbers should help you locate all past billing information

@jessiefisch @robj3d3 @vercel Hey Jessie, thanks for the details and happy to help. I can't find any cases logged under that address however, have you got a case number you can provide? (we send one by email in response to the case being opened)

@mcsdev @robj3d3 @vercel Just got another invoice from vercel for $60 after no use and trying to cancel the last 3 months. Email used is jessie@guestos.ai please refund and cancel as we aren’t using it right now. Info below @mcsdev Receipt number: 2223-9899 Invoice number: EFC6B415-0005