Vercel Support

Looking for something? Visit: • vercel-status.com for status updates • vercel.com/help for support • vercel.community for the @vercel community

@davidtsolheim Hi David, we are investigating this. In the meantime, you can reach us using this form, and our sales representative will get in touch with you: vercel.com/contact/sales

@vercel_support @vercel it looks like according to this page vercel.com/docs/plans/ent… there is no availability to schedule a call to discuss enterprise with a sales rep in May, June, or July, thought you should know!

@Mr_K_here @pepe_el_hefe @vercel Let us know if you are still seeing issues, looks like this was related to this incident: vercel-status.com/incidents/0yxc…

@pepe_el_hefe @vercel I think the git workflow is working fine for me too. Need to change a few env vars there! Wanted to check if they are what they supposed to be. !

So, now both my productions are up! But I can not deploy anything new here, as @vercel console is unreachable !

@user4206869 Hi, could you contact using this link so we can route to the best person to help get this resolved for you quickly? vercel.com/help

@vercel_support I cancelled my Vercel subscription and my project was paused. My previous subscription expired on April 9th, and I was charged $20 for a new Pro billing cycle (April 9 - May 9, 2026).

@Dng62025032 @Shrivardhan29 @vercel @vercel_dev Hi there, this issue should now be resolved. Please redeploy your project.

@Shrivardhan29 @vercel @vercel_dev @vercel_support I got same issue, Haizz

@vercel @vercel_dev @vercel_support Build logs are not showing up for successful or failed deployments. So can't figure out why an urgent push is failing.

@meowwsensei Hi, please get in touch using vercel.com/accountrecovery so our team can investigate.

hey @vercel @vercel_support @vercel_dev @rauchg , I cant make an account from bangladesh and it keeps asking me for phone number when I give any iot gives me this . can y'all help?

@Siddhant_K_code Hi, could you contact using this link so we can route to the best person to help get this resolved for you quickly? vercel.com/help

@vercel_support - it's been a week. Pls!!

Heads up for teams using @vercel + GitHub 👇 There’s a subtle auth edge case where if your GitHub account gets connected to a different Vercel org, deployments in the original org can start failing due to broken OAuth linkage. Symptoms: - GitHub repo access randomly failing - Deploy hooks not triggering - Permission errors despite correct org membership Root cause appears to be stale/overridden OAuth association between GitHub <-> Vercel org. Fix: Re-auth your GitHub account in Vercel auth settings Would love to see clearer multi-org OAuth isolation here, this can become a real auth mess in larger teams

@JcCastaneda05 We have identified the issue and begun applying a fix. We are beginning to see partial recovery across builds and parts of the dashboard. We will provide additional updates on statuspage as they become available.

@vercel_support @thembinkosi_rs @rauchg any estimate when it can resolved?

@srikarsmile @rauchg Hello Srikar, We are currently working on a fix for the issue. Please follow our status page for updates: vercel-status.com We apologize for any inconvenience.

Yes unable to login as well @vercel_support @rauchg

Hi Akhil, Thanks for reaching out. I'm sorry about the issue you are facing. We're currently experiencing a platform issue that's causing intermittent problems loading the Vercel dashboard, and elevated errors rates on some builds. You can track further updates directly via our status page: vercel-status.com/incidents/3ry5… We appreciate your patience and understanding.

@vercel_support Are your services down? Can't even load my dashboard. Tried Incognito stuff.

@AngularSiren @vercel Hi, please contact us using vercel.com/accountrecovery, so our team can look at it.

@vercel @vercel_support PLEASE LET ME KNOW WHERE MY PHONE NUMBER USED IN

@aaaronlopez @vercel Hi, I don't see any project named `erp-dashboard` in your team. Could you contact us using this link so we can route you to the best person to help get this resolved quickly? vercel.com/help

@PetrizzoRodrigo @v0 Hi, could you contact using this link so we can route to the best person to help get this resolved for you quickly? vercel.com/help

Hey @v0 I'm new to the platform, I have been using it for like 3 months, my account says I have 5$ monthly credits available but for some reason the chat says that I have to upgrade to team to continue using it, I'm missing something? @vercel_support

@nuansscha Hi, could you contact using this link so we can route to the best person to help get this resolved for you quickly? vercel.com/help

halo katla ini udh emg karena lgi mo thn baru ato kalian udh nyerah haha @vercel_support

@waynedwkim @vercel Hi, could you create a Billing ticket from vercel.com/help so our team can review it?

hey @vercel @vercel_support i cannot move on to the next step on the upgrade plan page.

@akieez As a Hobby user, you can participate in AI Gateway discussions in our community: community.vercel.com/latest

@vercel_support Prefill AI-Gateway. I can't submit after review and it does not appear in my dashboard 'No cases yet' I clicked start chat again and asking why I can't submit a ticket, it says that Im on Hobby plan and only available for Pro plan (contradict that Support is available for all)

@vercel_support @vercel I need some help on billing - Already purchase a domain and add a card (reflect on /billing) - 'Verify identity, add a card' shows on AI Gateway - Clicking add a card does nothing to the UI but same card added on /billing

@akieez Hi Ahmed, could you ensure you selected "Domain Registration & Renewals" as the problem area when creating the ticket?

- Create ticket -> prefill ticket -> review - I cant even submit the ticket

@ssdorra Hi Sebastian, it looks like our support representative has already reached out to you. We appreciate your patience!

Can someone from @vercel_support please take a look at #885716? I really need help.

@iamdhiraj69 @vercel Hi Dhiraj, this should be fixed now!

what's wrong @vercel_support ?

@erichaupt Hi, could you contact using this link so we can route to the best person to help get this resolved for you quickly? vercel.com/help

Anyone have experience with it?

Been working new dev & trying out @vercel. Interesting (kinda frustrating) situation, paid for a pro account but still at the hobbyist status. Can't get @vercel_support response to tickets and account on forum requires review before I can post. Stuck in waiting spiral 3 days now.