SAS - Scandinavian Airlines

@vikingegcc Hello, kindly contact our customer support team via chat platform or the call center for further assistance. Thank you: You can contact our Customer Service team here: flysas.com/en/customer-se… /BJ

@SAS Hello, I have a booking for January 2027. In my SAS account it will not give me an option to cancel the flight, Is it not possible to cancel the flight for refund? Thank you

@pnqiad Hi! You can contact our Customer Service team here: flysas.com/en/customer-se… You can contact our Customer Service team here: flysas.com/en/customer-se… //fm

@SAS No option to request special meal on app or on website. Only option shown is to add a premium meal. How do I request a special meal

@mrdarrenyoung If you wish to talk to and agent on chat you can request for human assistance and you will be redirected to one of our agents. /RN

It is impossible to get hold of a real person via your online consumer service. Why? Your ridiculous chatbot is unable even to recognise a booking code and gets into a loop of uselessness whilst refusing to connect your customer to a real person. Your website promises a link to a real person but again, gets you into a loop where only the chatbot is allowed. Why are you treating your customers contemptuously?

👀✈️👀✈️👀✈️

@b7787575 Hello, we are unable to assist with bookings via social media. Please contact our customer service team for further assistance. Here: flysas.com/en/customer-se… ./MN

@SAS Your link does not work. Website gives an error when I click Cancel. Your email support says 4 weeks wait. Messenger blocks me. This is deliberate obstruction. Booking ZAMZ2N. SAS Plus. Fully refundable. Cancel it NOW and refund to my original card.

@TomVoaden Hello, please reach out to our Customer Service team here: flysas.com/en/customer-se… for more information. /MN

@SAS as a SkyTeam Elite Plus member flying SAS is there a lounge I can use in Dublin?

@b7787575 Hello, please reach out to our Customer Service team here: flysas.com/en/customer-se… for further assistance. /MN

@SAS I need to cancel my SAS plus booking ZAMZ2M

@mohmaaya Hello, please reach out to our Customer Service team here: flysas.com/en/customer-se… for further assistance. /MN

@SAS my case of reimbursements been pending for four months now. it is not even getting rejected/closed just open indefinitely. I am not able to proceed with my home insurance because of no delay certificate. can someone help?

@t1923x Hello, please contact our customer support on that number for further assistance, 49 6986 799 676 Thank you. /BJ

@SAS My flight from Hamburg was cancelled & I've been rebooked for tomorrow morning. Your service desk at HAM is unstaffed and the hotline is unreachable. Who can I contact or should I book my own hotel now? Please advise immediately.

@patriotennr1 Kindly contact our customer service team for assistance. They will able to assist and clarify why you are not able to add it from your end. /RN

@SAS Hi, Why can’t I add my eurobonus number ?

Bingo!

@komhier_ Hi, we're sorry for any troubles this has caused. Our team is working hard to assist everyone as quickly as possible. Please reach out to us via call or chat service, and we will look into it right away. Thank for your patience! /SK

@SAS i’m trying to join eurobonus but i get this errorneverytime “Could not join EuroBonus at this time. Please try again later. “

@patriotennr1 Hi! You can contact our Customer Service team here: flysas.com/en/customer-se… for assistance //FM

@SAS Hi I can’t add my frequent flyer nr to my booking?!

@rovingtakeover @Starlink Hi, we're sorry for the long wait and any troubles this has caused. Our team is working hard to assist everyone as quickly as possible. We also have a chat service, please reach out to us through chat, and we will look into it right away. Thank for your patience! /SK

@Starlink @SAS Starlink Urgent support needed for ticket TIK-DF-9116809-88138-43 almost 3 days without answer Address update pending, business is down. Please assist! 🙏

Starlink is now available on @SAS, keeping passengers and crew connected even at northern latitudes and on routes where connectivity has never been reliable 🛰️✈️

@sneznicovek Hi! You can contact our Customer Service team here: flysas.com/en/customer-se… for assistance //FM

@SAS Hi, I have a booking issued by Air Serbia/SAS.Ticket number 1172974483946. I am traveling with my 6-year-old son and I need the SAS Booking Reference (PNR) so I can manage our seats on your website. My name is Srdan Made. Could you please provide me with the SAS PNR code?

@explorer_jay11 Hi! You can contact our Customer Service team here: flysas.com/en/customer-se… for more information //FM

@SAS - Hi, Did you receive government approval for flight SK 969 from CPH TO BOM?

@JunchaoSong We appreciate you reaching out. To ensure we provide you with the most thorough support, please give us a call to speak directly with one of our representatives. You can contact our Customer Service team here: flysas.com/en/customer-se… RK/

@SAS hi, can you help to check when my gold status will expire? And does SAS have a soft landing drop from gold to silver in the next term?

@alimunson Hi! Unfortunately we cannot see the status of claims. If you have questions about your claim I recommend that you reply to the confirmation email you received when you submitted the form, without changing the subject line. //FM

Hi @SAS I’ve now been waiting 85 days since my customer care case was logged 😟. Your robot keeps telling me it will be answered within 30 days. Are there any humans who can help me?

@Anita_22_05 Hello, Anita. Kindly contact our customer services support for further clarification since this has to be looked into. Thank you: You can contact our Customer Service team here: flysas.com/en/customer-se… /BJ

@SAS The one with booking reference should be the first one that was late, SFO-CPH? And then, when I mark that I was rebooked, I should put the new flight, LOT that I was on board or the one SAS that I missed?

@SAS Hi, I had booking SFO-CPH-WAW. SFO-CPH was delayed and I missed my CPH-WAW connection. You rebooked my flight to LOT a few hours later. I want to claim compensation form. Which flight numbers should I put?