John Kanes

@roverdotcom_uk I tried using DM and you told me to go back to Support because you couldn’t help

@HalVIII Hi John. There is a UK number you can call here: +44 8082 812524. Please feel free to DM us if you have any questions or concerns.

@roverdotcom_uk it’s all very well telling me to DM you but not very helpful when you don’t actually enable that option. Still no email from the support team. Should I just assume you don’t want us as sitters?

@roverdotcom_uk Update on @roverdotcom_uk customer support. Still insisting my bank are declining payment even though the bank has explicitly said they have received no payment request. Rover won’t believe me or my bank but continue trying to solve the wrong problem. Time tomgive up?

@HalVIII We've confirmed our settings are set to accept messages from everyone and even followed you. I apologize that you're still unable to message us. I will attempt to send you a message, however, you can also reach Rover Support 24/7 at (888) 453 - 7889 for an update.

@roverdotcom_uk Thanks — I can’t seem to DM you. Could you follow me briefly or open your DMs? I have been in touch with Rover Support but am now left in limbo. Yesterday was a good day to get set up but today I’m back at work - very frustrating and feels like your systems are blocking me!

@HalVIII Hi John, we're sorry to hear about your loss and the frustrations you're having while trying to sign up. It sounds like you've already been in contact with Rover Support, but if you would like us to look into the status of this for you, you can always feel free to DM us.

@roverdotcom_uk just lost our dog and thought we would register as sitters - at least for a while. Unfortunately your system wouldn’t accept our address (finally sorted out through chat) and then wouldn’t take payment (not sorted yet - awaiting en email in 24-72 hours)…

.. chat first blamed the banks and then me before sending the query to the “specialist team”. This is making me seriously doubt whether you are a reliable organisation to be dealing with and trusting to pass on fees. Can anyone persuade me we should go ahead?

@alina_khan2001 @CSPScheme Yes - that should be fine - i will have to think about anything attributable of course

@HalVIII @CSPScheme Hi John I am looking into this for a story I am writing for the i paper. Would you be willing to speak with me? Thanks

@CSPScheme I am entirely bemused by the new Civil Service Pension arrangement. I am not able to register and the queue to be answered on the phone is well over an hour - time which I just don’t have. There is a message on the phone line that tells me that even if I register …

… I won’t be able to see any pension information. I have tried messaging using the contact form but assume this isn’t working either because I get no reply and it tells me my reference number is “NOT FOUND”! Capita living down to its reputation unfortunately.

… or websites actually include any functioning contact details!

@ECB_cricket who am i supposed to contact about 2026 women’s it20 world cup tickets. I entered the ballot but never heard the outcome. From one email it appears I do have some tickets but really would like to know what games I am going to. Unfortunately none of the emails…

@Aspirelounge i have a lounge booked today with which there is a problem. I can’t find any way of contacting anyone. HELP

@nationaltrust interesting business strategy at Giants Causeway requiring people to either join or pay £15 just for the privilege of spending money in your shop. How ridiculous!

@saga_travel_uk first full day on our first Saga cruise and I’m already convinced there won’t be a second. Some things not to my taste which is “one of those things” but others are objectively bad and in my view there appears to be no effort to make things easier for passengers

@yodel @YodelOnline why do you bother? My heart sinks when I hear you’re delivering. This morning he apparently couldn’t tell the difference between #10 and 11 and then literally ran away! You must be incredibly cheap to retain any business at all!

Now cut us off twice and have been no help at all. Apparently our old account has been hacked and @NetflixUK are fine with that and happy to keep taking money.

… we could cancel and put us through to an automated service which then just cut us off.

@NetflixUK discovered today that netflix have been charging us for their premier service for months without us getting any access to their service. We never signed up for this. They won’t confirm which of our emails it is set up under or give us any refund. They said …