CivilServicePensions

COVID-19 update: the way you contact us has changed. To contact us please see the Contact Us page here: civilservicepensionscheme.org.uk/contact-us/

@JanSponge We apologise for the delay in our response. We have followed your account back, allowing you to message us directly for personalised assistance.

@CSPScheme Please help! 🙏 I applied for my pension in August. No response. I have only received automatic emails. The portal is useless. Tried phoning but can't get through. I'm now very concerned.

@gorrie_mik76720 We apologise for the delay in our response. We have followed your account back, allowing you to message us directly for personalised assistance.

@CSPScheme continually get my pension statement wrong. I took my preserved classic pension (up to 2017) and since then mycsp cannot understand I have paid into alpha between 2017 and 2022 when they claim I started. Tried to complain but stonewalled. Such awful service.

@GeorgeSturrock3 We apologise for the delay in our response. We have followed your account back, allowing you to message us directly for personalised assistance.

@CSPScheme I retired on 31 October. I have not received my lump sum. I have emailed through the portal no response. I phoned three days ago and spoke to someone they said my case was being processed, and they would email me, but I have still not heard anything. Can you help?

@nantlais_mostyn We apologise for the delay in our response. We have followed your account back, allowing you to message us directly for personalised assistance.

@CSPScheme I logged on to Pension portal. Tried to change address. It wouldn’t let me. I called and was cut off. What happened to customer service? Not good enough.

@_elainewilliams We apologise for the delay in our response. We have followed your account back, allowing you to message us directly for personalised assistance.

@CSPScheme My partner has been waiting since February 2025 for his pension (lump sum and monthly payments). He has completed all forms, chased by phone on numerous occasions and submitted two complaints. Still nothing. We will go to the ombudsman and press if not resolved asap.

@smoggy998 We apologise for the delay in our response. We have followed your account back, allowing you to message us directly for personalised assistance.

@CSPScheme completed all my details on your website to claim my pension 15 days ago. No response via email or post since. These are big moments / decisions, I would expect some response. Really disappointing service. Can someone DM me.

@pausha02 We apologise for the delay in our response. We have followed your account back, allowing you to message us directly for personalised assistance.

@CSPScheme Having real problems in getting a response! Can you help ? DM me please.

@mchevns We apologise for the delay in our response. We have followed your account back, allowing you to message us directly for personalised assistance.

@CSPScheme my husband has been waiting for his civil service pension since September the 9th! He’s phoned every week for the last 2 months, to be told you will hear in 3-5 days, then those days pass and nothing! This has left us in serious financial crisis! 1/2

@steveakatom A direct message has been sent to you.

@CSPScheme Shall I DM you my details?

@CSPScheme I’m trying to reset my app but you’re not sending me the code

@annwebster21 We apologise for the delay in our response. We have followed your account back, allowing you to message us directly for personalised assistance.

@CSPScheme will you come back to me too please like you have others who have posted -can’t get proper answers from emails and no one answering the phones despite hanging on for an hour yesterday morning and yet again in the afternoon

@KirstyMeades Apologies for the wait! We’ve followed your account, if you could DM us your member number for personalized assistance.

@CSPScheme just how are people supposed to reach you guys? I’ve emailed 4 times & each time I ring I get cut off. The online contact form doesn’t work properly. What’s the secret to actually getting a response?

@KerriDesmond Apologies for the wait! We’ve followed your account, if you could DM us your member number for personalized assistance.

@CSPScheme is the retirement modeller not working? It just tells me to contact an administrator. Thanks

@CorlummyJo Apologies for the wait! We’ve followed your account, if you could DM us your member number for personalized assistance.

@CSPScheme @GSethu3 I see this question was from April. It’s late September and I am becoming incredibly frustrated and atm waiting over an hour on the phone for an advisor. Emails that don’t reply to questions and passwords that don’t work. Is anyone updating on X?

COVID-19 update: the way you contact us has changed. To contact us please see the Contact Us page here: civilservicepensionscheme.org.uk/contact-us/

@In2125 Your request is noted, and I sincerely apologise for any frustration caused. Please DM your membership number, and I assure you that we will review your request.

@CSPScheme i get it's monday.... but any chance of one of the three advisors working from home pausing their day time telly, stopping browsing amazon and making their tenth coffee and answering the phone ?

@indie_yan Your request is noted, and I sincerely apologise for any frustration caused. Please DM your membership number, and I assure you that we will prioritize your request.

@CSPScheme I would like to discuss a matter with a human being, I have been waiting for hours for customer services to answer my calls - can someone please contact me….

@omoalatika @TorstenBell To check if your ABS is available, please refer to the ABS Distribution Schedule. This schedule contains important information about availability and timelines. Access it here: civilservicepensionscheme.org.uk/your-pension/y…

@CSPScheme Why after all these years are you still refusing to give us our annual be benefit statements? Why are you hiding how much our pensions are worth from is? How many more years do you need????? I’m taking this to the Parliamentary Under-Secretary of State for Pensions @TorstenBell

We're now able to receive emails. If you've tried emailing us and received a bounce back message, please resend your email. Thank you for your patience whilst we were working to resolve the issue.

@memyselfold Your request is noted, and I sincerely apologise for any frustration caused. Please DM your membership number, and I assure you that we will prioritize your request.

@CSPScheme I put in a request to claim my pension early months ago and have heard nothing! Can you help please?

@madscouser Your request is noted, and I sincerely apologise for any frustration caused. Please DM your membership number, and I assure you that we will prioritize your request.

@CSPScheme is the portal not working? Tried logging on & just get a blank white screen!

@Poi00 Your request is noted, and I sincerely apologise for any frustration caused. Please DM your membership number, and I assure you that we will prioritize your request.

@CSPScheme Member website appears to be down, login takes me to a blank screen, so annual benefit statements are not available. When will it be back up?