Issues Resolution||HelpDesk

@garyb007 Hi feel free to reach us via DM, so we can check this for you.*Vivian

@virginmedia @Paul_Vine1 Easily the worst customer "service" I have ever experienced. I noticed you stopped posting on your account last year, as all of the replies were just customers complaining. Why does nobody there do anything about it?

If anybody is thinking about joining @virginmedia I would have a rethink A cheap price is all very well by the horrendous customer service is very frustrating Not calling back when they say they will and a month into my contract they still can’t provide me with a simple bill

@Paz247 Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

@virginmedia getting sick of this, will be cancelling contract when it is up 😡 and yes have done all the checks and reboots

@mrmr37 Hi @mrmr37 feel free to reach us via DM, so we can check this for you.*Vivian

@virginmedia @virginmedia I was promised a phone call at 7pm to finally resolve this have heard nothing! Not surprised given my past experience with you and numerous broken promises. Funny how you never forget to send me my bill despite not providing me with the services stated on my contract

@virginmedia How is your customer service so terrible? My package is meant to include Netflix but after months of waiting, numerous phone calls and promises that it will fixed, I still haven’t received my Netflix email. No wonder your reviews on TrustPilot are so terrible!

@PaulGr1969 Hi there! We are so sorry to hear this. Please drop us your contact via DM so we can ensure this feedback is passed on.

@virginmedia @HowardGillard you need to tell us what happened this has been 3 times in the last few months

@virginmedia any idea when my broadband and virgin media will be back up and running? Been down all day in Bolton

@Lowery01 Please send us a DM and we can get this checked for you. Thank you.

@virginmedia how can you request someone who has been forced to leave there property due to ill health pays and the exit fee of over £1000…. This is obscene, however apparently you are happy to wave that fee if take supply to new premises

@DavidJCrisp Hi there! We are so sorry to hear this. Please drop us your contact via DM so we can ensure this feedback is passed on.

Hey @virginmedia Why is it that I either have really slow internet, or like now, no internet at all. Obviously I'm not a new customer so I'm just ignored, overlooked and treated like shit.

@virginmedia your broadband service in SW5 is shockingly intermittent and your complaint line is broken. I will be cancelling my contract as soon as the wifi turns back on.

@MiloHolland3 Hi there! We are so sorry to hear this. Please drop us your contact via DM so we can ensure this feedback is passed on.

@BEAMSEDU Hi there! We are so sorry to hear this. Please drop us your contact via DM so we can ensure this feedback is passed on.

Virgin Media set-top box: sick n tired of resetting/ re-starting the box of @virginmedia several time a day to view an app based streaming. 4 years old subscriber in BH6 area, Spoken to Cust Service by hanging on phone >20min Answer point Engineering work on going. NO RESOLUTION

@AdamWhiteAFC Please send us a DM and we can get this checked for you. Thank you.

@virginmedia I’ve ran a diagnostics multiple times. With no issues. This has been happening on and off for around a month now. So not really sure what’s happening.

@virginmedia my internet is really poor currently, any time early evening or late evening it keeps going down constantly. I’ve reset etc. I pay a premium for high meg internet and it’s so intermittent and shoddy. Please advise. Many thanks

@YvonneJone72077 Hi there! We are so sorry to hear this. Please drop us your contact via DM so we can ensure this feedback is passed on.

@virginmedia Almost two weeks, three technician visits and a promise by the last one on Monday that the problem needed outside work which he would sort and still I have heard nothing. We cannot watch a programme without constant pixalating. Absolutely disgusting service.

@sassie57_amanda Hi there! We are so sorry to hear this. Please drop us your contact via DM so we can ensure this feedback is passed on.

@TheShireOfYork @virginmedia @Starlink abusing the fact that we can only use certain companies for mob and tv Time they brought back the option of free tv cable is a con nothing but repeats money for access to your phone with or without calls which are also getting more and more expensive as well as bad 4 health!

my bill broadband only bill for @virginmedia with this years increase it will be pushing £50 just found out you can have @Starlink in the UK, after buying it their residential rate if £55 guess who is going to loose my money (@virginmedia )

@Nic2702 Please see DM. Thanks!

@HelpdeskIs11087 How about you dm me, I will give you my account number and then you can get someone (from the UK) to ring me

Tearing my hair out because of @virginmedia 🤬🤬🤬🤬

@Nic2702 Check on your DM

@Nic2702 Hi there! We are so sorry to hear this. Please drop us your contact via DM so we can ensure this feedback is passed on.

@virginmedia Terrible phone staff that have not got a clue. I am still waiting for a manager to call me back!

@celinelatrine Hi there! We are so sorry to hear this. Please drop us your contact via DM so we can ensure this feedback is passed on.

@owenmcfc @virginmedia Same. No service all week. Great fun with a teenager and a 10 year old

@virginmedia are an absolute waste of time, service constantly dropping out leaving g you with no TV & get told everyday for the last week it will be fixed tomorrow . Absolute waste of money , cannot wait for my contract to end. Stay clear of this joke of a company