ISCAS

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ISCAS

ISCAS

@ISCAS_UK

The Independent Sector Complaints Adjudication Service (ISCAS) provides independent adjudication on complaints about ISCAS subscribers.

London, England Inscrit le Kasım 2016
354 Abonnements211 Abonnés
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ISCAS
ISCAS@ISCAS_UK·
ISCAS launches new Code of Practice for Complaints Management as of 1st February 2022: iscas.cedr.com/download/code-…. The new ISCAS Code has been aligned with the @PHSOmbudsman’s Complaint Handling Framework and the principles of effective complaint handling. (1/4)
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Patient Safety Learning
Patient Safety Learning@ptsafetylearn·
🆕Duty of Candour FAQs. This new resource aims to address common challenges and provide clarity on key aspects of Duty of Candour, the legal requirement for healthcare organisations to be open and transparent with those receiving care and treatment. pslhub.org/learn/investig…
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ISCAS
ISCAS@ISCAS_UK·
"I think we all agree that patients should be treated equally and fairly, and we should be open and honest. This means they should have access to an independent review of their complaint if they wish." - Vivienne Heckford
Patient Safety Learning@ptsafetylearn

Are private patients in the NHS at a disadvantage when they complain? A new blog by Vivienne Heckford, NHS Private Patient Units Lead at @ISCAS_UK, featured on the hub today pslhub.org/learn/investig… #patientsafety

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ISCAS
ISCAS@ISCAS_UK·
Do you have a complaint about a private healthcare provider who is not listed in our subscribers directory? Refer to our Helpful links page for a list of organisations' who may be able to assist you: iscas.cedr.com/resources/help….
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ISCAS
ISCAS@ISCAS_UK·
ISCAS considers complaints about privately funded care, whether paid for through a Private Medical Insurance (PMI) scheme or self-funded. ISCAS can consider complaints about subscribing providers once Stages 1 and 2 of the local complaint’s procedure has been exhausted.
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ISCAS
ISCAS@ISCAS_UK·
ISCAS is owned by the Centre for Effective Dispute Resolution, one of the biggest dispute resolution centres in Europe. CEDR provides ISCAS with accommodation, administrative support and dispute resolution expertise: cedr.com
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ISCAS
ISCAS@ISCAS_UK·
ISCAS is funded by the subscribing private healthcare providers that sign up to use the ISCAS Code so that Patients can refer complaints for adjudication for free. iscas.cedr.com/patients/compl…
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ISCAS
ISCAS@ISCAS_UK·
If you need to refer a complaint about a private healthcare provider to ISCAS you must do so within 6 months of receiving the final response (stage 2) from the provider. iscas.cedr.com/patients/compl…
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ISCAS
ISCAS@ISCAS_UK·
If you are not satisfied with your healthcare provider’s Stage 2 response and they are a subscriber to our service, you have the right to refer the matter to independent external adjudication through ISCAS iscas.cedr.com/patients/compl…
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