first direct help

@neurologist999 Hi Manik, as previously advised your details have been passed to the relevant team. If you would still like to make a written complaint please send it to the Complaints Team, 40 Wakefield Road, Leeds, LS98 1FD. -Nola

The bank people over the phone have really cheated and gave false information, now after I have paid my card they told me, I can’t use it anymore and wait for 6 months. This is disgusting I need where I can make a written complaint on the behaviour of the staff @firstdirecthelp

@neurologist999 Hi there. I'm sorry to hear of the issues you are having with your credit card. In order to look into this for you, could you send a DM with your full name and postcode (no further personal or security information), and we'll be happy to investigate this further. -Sean twitter.com/messages/compo…

@firstdirecthelp your team called me and informed about my CC to be paid, I paid and now the team turns around to say I can’t use it and will have to wait for 6 months. This is disgraceful service where they say lie to customers, extremely bad behaviour @firstdirect

@bigajm Hi Andy, we are really sorry. Your feedback has been passed on to the relevant team. You can speak to our Customer Relations Team on 03450 511378. They are open Monday to Friday 8am to 8pm and Saturday 9am to 4:30, or you can send us a Direct Message. Thanks. -Naeem

@clfoden @firstdirecthelp Deserves a higher complaint.

@firstdirecthelp Just received the FSCS information sheet from you by post. It states the limit of protection is £85,000 per depositor per bank. This is incorrect, it is now £120,000 per depositor per bank, according to the FSCS website.

@clfoden Apologies for any inconvenience Clare, but all communications will be updated by the 1st of May. -Stuart

@firstdirecthelp Not worried, just thinking it’s rather poor to send out incorrect information to your customers.

@johncarter_1 Good morning John, sorry to hear you're having issues transferring money between your accounts. Please, give us a call on 03456 100 100 (+44 113 234 5678 from outside the UK), and we will be happy to help.-Laura twitter.com/messages/compo…

@firstdirecthelp I've tried both seems I'm locked out of transferring cash from savings to current account

@firstdirecthelp hi just asking in case I've missed something but I can't seem to transfer money between my savings account and my personal account

@SteveEn95111102 Hi Steve. What's happening when you try to log on? Are you getting an error message? - Christina

@firstdirecthelp Hello, is online banking down at the moment, or is it my end?

@CarterViki59560 Hi Viki. It's not possible to make a withdrawal from your Regular Saver. If you need to access your savings before it matures we can certainly close it early for you. Please message via our App or Online Banking, or call anytime on 03456 100 100, so we can help. - Christina

@firstdirecthelp hi, how do I withdraw from my Regular Saver? Had open since June 2025

@ColinJEnglish Hi Colin, the address to use is 40 Wakefield Road, Leeds, LS98 1FD. -George

@firstdirecthelp What address do I put on a direct debit?

Our telephone services are now back up and running again. Thank you for your patience and we’re sorry for any inconvenience this may have caused.

We’re sorry some customers are having problems when contacting us on the phone. Our team are working to get everything back up and running. If you can, please make use of our Online and Mobile Banking services. We’re sorry for any inconvenience this may cause.

@sarahlee_m_ Hi Sarah, I'm very sorry for the issues you have experienced. Please send us a DM, with your full name and postcode, we'll be in touch (no personal or security info please). Thanks - DJ

@firstdirecthelp As a virtual bank with no alternative access outside the app, your customer service line should be FREE. No access to #eSIM = no verification or security code. Ran out of credit on emergency PAYG phone, can’t call “24/7 support” 0345 number.

@johncarter_1 Hi John, I'm really sorry that you keep getting cut off when you try to call us. We aren't aware of any issues with our phone lines, but if you have been trying to call on the usual 03456 100 100 number, please can you try calling on our local number 0113 234 5678. -George

@firstdirecthelp why is it when you contact First direct by phone and they try transfer your call or cuts you off

@Lizzy3001 Hi there. I'm so sorry to hear that you've had to reshare your ID multiples times to access our App. This is certainly not what we'd expect, and we'd be happy to help. If you could please send us a direct message we can go through a few steps to check that for you. -Emmanuel

@firstdirect Hey team, not for the first time, I've had to reshare my ID etc to get access to the app. Is this normal to have to refresh so often?

@Tam__80 Hi Tam. I'm sorry to hear this, the information you have previously been given is incorrect. You absolutely can opt out of overdraft text alerts. You would have to chat to us through our app/online banking, or over the phone for us to opt you out though. -Sean

@firstdirecthelp That’s what I did. I was told it’s not possible to opt out of texts. These should NOT be forced onto me.

@firstdirecthelp why am I being told it’s not possible to opt out of overdraft texts? This is not something I want or need and it should not be forced on me. Terrible service.

@RachelMarr10123 Hi Rachel. Thanks for getting in touch. We'll need you to give us a call as you can no longer log in, and we'll be able to locate your old account and verify you with either your account or personal details. Just give us a ring on 03456 100 100, and we'll be happy to help. -Sean

@rozzi1570926 I do understand, and know this must be frustrating for you. If you are able to send us a direct message including your full name and postcode, we will be able to escalate this for you. Alternatively, give us a call on 03456 100100, and we'll be happy to take a look at this. -Sean

@firstdirecthelp Please listen & understand it is a serious matter when I cannot access my funds, is there an email address for senior management so I can go above customer care direct thank you for your cooperation

@firstdirect @firstdirecthelp could you please advise how I contact CEOChrispitt as I haven't been able to access.my bank account money ?

@rozzi1570926 I understand. Please send a Direct Message including your full name and postcode and I will escalate this for you. Please do not post any other personal, or security details via Direct Message. - Darren. twitter.com/messages/compo…

@firstdirecthelp You dont need to Verify me i am just requesting management details.. ie ; who could you put me in touch with who above customer care team as it is a serious matter