first direct help

@entitled_not Hi there, we've just been informed that the earlier issue regarding card payments, has now been resolved. If you'd like to try the payment again, this should be successful. Should you encounter any further issues, don't hesitate to contact us on our usual number. Thanks - Andrew

@firstdirecthelp morning. Are there problems with your systems this morning? A transaction I am trying to make keeps being declined.

@entitled_not Hi, we are sorry you are experiencing some issues trying to process a payment on your card. Could you please send us a DM including your full name and postcode and no other details when possible so we can further investigate.

@mandy1314 Hi Mandy, I'm really sorry that you're unable to log in. It's working as expected. Force close it and if you're still unable to log in, please give us a call on 03456 100 100 (+44 113 234 5678 if you’re outside the UK) and we’ll be happy to help. This line is 24/7. Thank -DJ.

@firstdirecthelp is your app down, I can't get past the welcome

@JPMason1995 Hi Mason, I'm really sorry, but we're not able to access any accounts or applications via Social Media. Please give us a call on 03456 100 100 (+44 113 234 5678 if you’re outside the UK) and we’ll be happy to help. This line is opened 24/7. Thank -DJ.

@firstdirecthelp Hi, I was wondering if you could help? I wanted to double check that I've met the criteria for the payment for switching accounts and if so when should I expect to receive it?

@SuggWillSugg With 132 GB free, it’s unlikely to be storage. Please update the app and your phone software and then restart your phone. If it still isn’t working, call 03456 100 267 (+44 113 234 5678 outside the UK) and ask for our Digital team. -Dhruv

@firstdirecthelp Alas, I have 132gb of storage free on my phone, so I don’t think it’s that!

@firstdirecthelp is there an issue with your app? It just crashes every time I try to open it, have restarted my phone and tried on both WiFi and mobile data.

@terryphi Hi Terry. I'm sorry to hear you're having issues logging on. We don't officially support the Vivaldi browser. However, we may still be able to resolve the issue. Please can you give our digital support team a call on 03456 100 234, and they'll be able to help. -Alex

@firstdirecthelp I can no longer login to my account using the Vivaldi browser. Please refer this problem to your IT people. Is this a known issue and are they working to resolve it?

@JL19393021 Hi Jamie. We can certainly help you with disputing the payment you made to Viagogo. For help with that please call on 03456 100 100 and our cards team will be happy to help. They're available Monday to Friday 8am to 8pm, Saturday 8am to 7pm and Sunday 10am to 6pm. - Christina

@firstdirecthelp I've DM'd

@Aliciasdnud Hi Alicia. If you call us on 03456 00 24 24 a colleague can take you through an application for a current account. - Paul

@michaelmoorey20 Hi Michael, no problem. Thanks for your patience while we got things sorted. - Rachel

@firstdirecthelp Thank you for your speedy reply

@firstdirecthelp is the app still down

Our Online and Mobile Banking services are now back up and running again. Thank you for your patience and we’re sorry for any inconvenience this may have caused.

@btascool Our team are working hard to get everything back up and running as soon as possible. We'll update Social Media and our Website once we have it back up and running. - Alison

@firstdirecthelp Any estimated time for a fix?

We’re sorry our Online Banking and Mobile App is currently unavailable. Our team are working hard to get everything back up and running as soon as possible. In the meantime, please don’t delete or re-install our App.

@Peacey73 I appreciate this is frustrating for you. Our team are working hard to get everything back up and running as soon as possible. We'll update Social Media and our Website once we have it back up and running. - Alison

@firstdirecthelp I'm trying to make a purchase online but need to confirm the payment in the app.....so frustrating 😭😭😭

@5stinkypenguins Our team are working hard to get everything back up and running as soon as possible. We'll update Social Media and our Website once we have it back up and running. - Alison

@firstdirecthelp is there any ETA for your mobile app to be back up and running please?

@hill_vanes18577 Hi Vanessa, we’re sorry our Online Banking and Mobile App is currently unavailable. Our team are working hard to get everything back up and running as soon as possible. In the meantime, please don’t delete or re-install our App. - Rachel

@firstdirecthelp Why am I getting “service unavailable” message when trying to log onto mobile banking app?

@jowoodcock18 Hi Jo, we’re sorry our Online Banking and Mobile App is currently unavailable. Our team are working hard to get everything back up and running as soon as possible. In the meantime, please don’t delete or re-install our App. - Rachel

@firstdirecthelp is your app down? Repeated message of service unavailable

@mit_brooks Hi, Tim, We’re sorry our Online Banking and Mobile App is currently unavailable. Our team are working hard to get everything back up and running as soon as possible. In the meantime, please don’t delete or re-install our App -Nola

@firstdirecthelp neither my wife or I can't to log on to our mobile banking app, but your service status says everything is still ok. @downdetector is also reporting problems. Could you check please?

@SteelerGoalie94 Hi, Neil, We’re sorry our Online Banking and Mobile App is currently unavailable. Our team are working hard to get everything back up and running as soon as possible. In the meantime, please don’t delete or re-install our App -Nola

@firstdirecthelp Your service appears down. Can’t access the app and payments online fail. Are you aware?

@spomeard Hi, We’re sorry our Online Banking and Mobile App is currently unavailable. Our team are working hard to get everything back up and running as soon as possible. In the meantime, please don’t delete or re-install our App -Nola

@firstdirecthelp is there an issue with online banking at the moment 🤷‍♂️