first direct help

@Alfonsiawarrior I do apologise, but we can only take action on your accounts when you contact us through a verifiable platform, we aren't able to access your account information and take action through X. You will need to call us on 03456 100 100 and we can assist you from there. - Calam

@Alfonsiawarrior I'm really sorry to hear that you've had to undergo an operation and we hope you have a good recovery. We aren't able to access your account information via this platform so you will need to call us on 03456 100 100 and we'll be happy to help. -Christian

@firstdirecthelp i did say on Insta what was going on so ringing is not possible yet. i am recovering from eye op. i am slowing seeing now but just reply on Insta

@firstdirecthelp - check your Instagram there are loads of msg ! I got a letter from u but u blocked my a/c & going into hospital now for an op

@cheesy_wotsit Hi, I'm sorry that you're still having problems with trying to DM us, if you have tried to uninstall and reinstall X I would advise you to call us to resolve your query. Please call us anytime on 03456 100 100 (+44 113 234 5678 if you're calling from outside the UK). -Lou

@firstdirecthelp Hi Lorenzo. It shows the DM screen and then it disappears - too quick for me to input anything. I've attempted to uninstall/reinstall X with no success.

@firstdirecthelp I'm attempting to DM you about a query with no luck. Can you assist please.

@lizbaer5 HI Liz, I'm sorry to hear you're unable to log on. We don't have a problem with our app or Online banking. Please could you let me know what's happening and if anything has changed since you last logged on? Thanks -Lorraine

@firstdirecthelp hi. Is there a problem with the banking app? I can't log on??

@SamirAhmed93 Hi Samir, I'm sorry to hear you're having trouble getting back onto the app. There should be an option saying 'I don't have a photo ID'. If you can't see this option please contact our digital support team on 03456 100 234, so they can have a look into it for you. -Abi

@firstdirecthelp Hi Team, Just dm'd you on issues I'm having with registering my phone on the first direct app

@SMPChorley You're very welcome! -Stuart

@firstdirecthelp Thank you for your prompt reply

@firstdirecthelp Can I use my debit card to pay for a vehicle approx amount £10000. I will have sufficient funds to cover the payment

@Aliciasdnud Hi Alicia. I'm so sorry its taken longer than expected. Can you please call us on 03456 100 100 and ask to speak directly to our account opening team. They'll be able to get that looked at for you. They're available Mon-Fri 8am-8pm, Saturday 9am-6pm, and Sunday 10am-6pm. -Alex

@Gerri6uee Hi Gerri, I'm sorry to hear about your experience. To allow us to look into this further for you, please send us a DM with your full name and postcode. Please don't include any other personal or security information. -Mikayla

@firstdirecthelp CEO on annual leave, email forwarded to Deputy CEO, no response. Appalling customer support From First Direct Bank.

@10GrandToes Hi there. I'm really sorry you've not received a response. Can you please call us any time on 03456 100 100 so that we can get this looked into for you. -Alex.

@firstdirecthelp best for customer service my arse! Messaged them 18th March, 22nd March, 8th April, all ignored! What's the point of a chat function if you never respond 🤔.

@cridonomics Hi Peter, I'm sorry to hear this has happened, and I understand your frustration. If you would like to escalate this further, please give us a call on 03 456 100 100 (if calling outside the UK +44 113 234 5678). Thank you. -Matt

@Wise @firstdirecthelp - cant tell you how pissed off I am to be bounced around between your two institutions. I have Faster Payment ID references - and you are both divesting yourselves of responsibility to see the issue through to resolution. Horrendous.

@TheExiledRobin Hello and thank you for the feedback. We are always looking for ways to improve the app for everyone. I do see how that would be a really handy feature. I'll pass your comments on so it can be looked at future changes. -Ashley

@firstdirecthelp Hi, why on the app don’t you add a feature to have most recent/common payees at the top of the list rather than having to scroll through your entire list? Thanks!

@Alfonsiawarrior Hello Friedericke, I'm really sorry about this. Unfortunately we don't have access to any accounts to help via this service, if you could please give us a call on 03456 100 100 (+44 113 234 5678 if you’re outside the UK), we'll be happy to help. -Dhruv

@firstdirecthelp @firdanaylaaa - any joy? I do need petrol to get to disabled group I teach

@firstdirecthelp - i need my account unblocking. i have been waiting since this morning. i am going to my disabled students house so phone will be charging. i msgd you on Instagram! thanks

@sanjuthom Hi Sanju, if you can please send a DM, with your full name and postcode, I'll be able to ask a member of our Customer Relations Team to get in touch. Alternatively, you can call then directly on our usual number. We'll be happy to investigate for you. Thanks - Andrew

@firstdirecthelp I've paid my mortgage booking fee but I'm stuck in underwriting. My current lender's deadline is April 16th, if this isn't offered by then, I face a massive rate hike. Can a manager please DM me?

@sanjuthom Hi Sanju, we're really sorry to hear about the situation. I'm afraid we wouldn't be able to discuss this through X, but our Mortgage Team are available on 03456 100 173 who will be able to look into this for you. -Stuart

@JohnsonKim39792 Hi, please could you send us a private message so we can see how we can help you?

@firstdirecthelp - can you answer me on Instagram i have been at this for days and you wont help! i rang you because can't get into anything because i'm blocked. Everything is on Insta!!!

@BearRowls If you give us a call we can take a better look at that with you.. We are open all the time, so someone will be available to help when you're ready. -Ashley

@firstdirecthelp Do you know what the temporary limit maximum is? Thanks

@firstdirecthelp is there honestly no other way, other than booking an appointment at a HSBC 45 mins away from me, to withdraw more than £500 at a time?? It’s utterly ridiculous to be forced to travel that far away from my home, into another county!! To withdraw my own money