first direct

@caffeinurse Hi Katie, please can you send us a DM, so we can gather some more information from you. -Lou

@firstdirect She's tried that but she can't get through security.

@firstdirect hi, my mum is currently trying to get through to you by phone as she believes she has been scammed, but she is unable to get through security as she had thyroid surgery last year and her voice doesn't sound like it used to. How else can she reach you?

@consumervoicer Hi, amazing to hear we could help a fab customer like you, if you need us you know where we are. - Christina

Banks shd be more like @firstdirect When a payment from my account was due but I had insufficient funds, instead of defaulting they paid out &asked me to fix it b4 midnight. Saved me so much hassle as I didn't miss a payment on an important item. Thank you #firstdirectarefab

@insittingbourne We're so sorry to hear that you've decided to bank elsewhere Paul, and we hope it goes well there too. We really appreciate your feedback and all the years you've spent here. -Emmanuel

@firstdirect Thankyou but it’s going to be too late. Opened another account and slower transferring all my funds out of first direct. Maybe they should have asked their customers options before deciding they were going to end it. A shame as I’ve been with you for 35 years

@firstdirect so I stayed with you even though your #interestrates are poor and now we are going to loose #firstdirectory. 😔 time to move now im afraid to much competition offering more

@_100Countries Hi, I am really sorry to hear this. If you want to call in for any further information please call 03456 100 100.-Kelly

So, I've just been notified by @firstdirect that they're closing down the firstdirectory, which is essentially our travel insurance for the year along with mobile phone & breakdown cover. So, I'll be looking for a new bank that offers these services. Any recommendations?

For further information on that cover please refer to your letter, our website firstdirect.hsbc/6017BB5ODJ or call us direct on 0800 0113461 8am – 10pm Monday to Thursday or 8am - 8pm Friday to Sunday.-Kelly

@_100Countries first directory will close on 31 July. There is some extended cover, at no cost to you, for specific circumstances up to 31 October.

@lib_thinks Hi Libby, have you checked this out and is it genuine?. We often see strange debit transactions that don't always fit with the actual place the debit card transaction was captured.-Kelly

@Rikkhep @greateranglia @firstdirect I still baffle at the idea that a beach parking company has bought Manningtree car park…

Hello @greateranglia and @firstdirect ! Why is it that when I park at Manningtree or other stations the debit card debit comes up as “Sunny Isles Beach Parking”? Are you gaslighting me or is it a takeover????

@lib_thinks Okay, but if you do wish to investigate the issue in the future, give us a call. -Paul

@firstdirect Not too bothered, it changes to anglia after a few hours. Maybe your computer is sadly dreaming of its next sunny isles holiday?

@moothall49 Hi Maurice, thanks for sharing your feedback, we know this may not be the news you wanted to hear, and we’ll make sure your comments are shared with the relevant teams. -Lou

On so many more occasions than I can possibly recall I have said that @firstdirect are the best organisation I’ve even done any form of business with. Sadly they have taken their first backward step with the cancellation of ‘first directory’. Very sad to see and I am concerned.

@MelvynHoddell Thank you for over 21 years of being an exceptionally brilliant customer Melvyn. We have taken the difficult decision to close it, we know this may not be the news you wanted to hear and we’ll make sure your comments are shared with the relevant teams. -Nola

@firstdirect - after 20+ years banking with you.. the removal of First Directory has removed all value you offered. Such a shame! Adios 👋

@guyrleech Hi there, thanks for raising this to us. I'll pass the feedback to the relevant team, we're always looking for ways to improve our App! - Calam

Hey @firstdirect , why no copy/paste in the messaging in the Android app? "Dot" didn't understand so getting the same question to a human means retyping ☹️ Surely it could be localised to the app so you can't play the "for security reasons" card?

@1661peter Thank you for taking the time to share your feedback, we know this may not be the news you wanted to hear, and we’ll make sure your comments are shared with the relevant teams.

@firstdirect Very disappointed that you are ending ‘first directory.’ A great service, it seems the cost of paying new customers to joint is a worse service for your loyal customers

Our telephone services are now back up and running again. Thank you for your patience and we’re sorry for any inconvenience this may have caused.

@ManjitGill Hi @ManjitGill, that is the correct email address. You can also give them a call on 03450 511378, they are open : Monday to Friday 8am to 8pm Saturday 9am to 4:30pm

@firstdirect can you tell me what your email address is for complaints? I was given FD.customer.relations@firstdirect.com Is this correct?

@thetipsypuffin Hi, thanks for sharing your feedback, we know this may not be the news you wanted to hear and we’ll make sure your comments are shared with the relevant teams. -Lou

Bye @firstdirect. Your First Directory kept me as a customer for years but, with plenty of alternatives out there (and switching bonuses), there’s no incentive to stay as a customer.

@FeelitWorking Hi there, sorry you're receiving multiple activation code messages. Could you please give us a call so we can look into this for you and get it resolved? You can contact our digital support team on 03456 100 234, and they'll be happy to help. -Abi

@firstdirect I've logged in using the App, had a look around and was then logged out "for security reasons". What is going on? There isn't much in the account as its a secondary one.

@firstdirect I've had a few text messages with activation codes this morning. They just show as "firstdirect". No #scam links in them yet! No way to see a number or shortcode. That means someone could have guessed my complex password. I've not logged in for months on my phone.

@H2Nick1 Hi there, First Directory is charged in arrears, meaning that payments are taken three weeks after the monthly period covered. As a result, your last payment may be taken in July or August. More information can be found on our website under more products > First Directory. -Abi

@firstdirect First Directory closing. Presumablty you will stop charging for it? No mention of this in the notification letter.

@DarrenSym Hi Darren, as yet we have no plans to but if we do, we will be sure to let you know.-Kelly

@firstdirect With the closure of #FirstDirectory are there any plans to bring in a packaged bank account?