first direct

@IanHans69249689 Hi, I'm really sorry about your experience this isn't the level of service we aim to deliver. If you wish to discuss this with us further please call us on 03456 100 100 (+44 113 234 5678 if your call from outside the UK) and ask for our customer relations team. -Lou

@firstdirect 2/2 couldn’t do that (he sounded like he was in his garage) and he transferred me, only to be immediately cut off. I rang back and a very helpful lady apologised and did what he said was impossible. This sums up the malaise that has descended on this once great bank

@FriseSally Hi Sally, glad to hear you managed to get to the bottom of the issue. If you have any more problems, please give our digital support team a call. -Ashley

@juliatetley @firstdirect It looks as if it was all my fault! Put it down to the heat. I had assumed, incorrectly, that my old no. had been transferred to my new phone but this seems not to be so. Armed with this knowledge (and my new phone no.) I now hope to receive a new pin code to unlock my account

@firstdirect I am thinking of changing banks as I have found it impossible to get back on line after inadvertently putting in wrong code this morning. I have sent passport pic and selfie this afternoon but no go. Spoken to 3 people

@FriseSally Hi Sally, I'm sorry about the issues you have experienced today. If you can DM me your full name and postcode (no account information please) and I will pass this onto the relevant team. -Jo

@abigailgcnp @firstdirect It has taken me hours to go nowhere. I have a large home delivery due from @Tesco tomorrow and don’t want anything going wrong with it 😰

@FriseSally Hi Sally, If you are able to give us a call on 03456 100 234, our Digital Support team will be able to help you further. -Jo

@FriseSally Hi Sally, this is something we can absolutely assist with, you'll just need to speak to our digital team, they'll have no issues getting you back online today. Please call us on 03456 100 100 and ask to speak to our digital team. -Matt

@JonnieHACK Hi Jonathan, Santander is part of the Current Account Switch Service so there shouldn't be an issues moving over from them. If your daughter has any other queries regarding the switch, please ask her to give us a call on 03456 100 100. -Jo

@firstdirect your switching service is telling my daughter that she can’t switch because she uses Santander currently. Are you serious? It’s also telling her that it cant switch her until July 22nd significantly reducing the time to meet the criteria. Do better. Can you help?

@timstevens1969 Hi Tim, I do apologise for this. I will happily pass your feedback off to the relevant team about this. -Emily

@firstdirect any idea when customers will be able to rename their accounts within the app. Recently switched from Barclays who started offering this facility 15 years ago.

@WombleMatt Hi Matt, sorry for the inconvenience. If you don’t have a photo ID with you, there should be an alternative option. If you’re still having trouble logging on, please call our Digital Support team on 03456 100 234, and they’ll help get it sorted. -Abi

@firstdirect Hey guys, kind of annoying your app update now requires Photo ID with no warning, as I cannot now use for the rest of the day cos I am not carrying my passport with me 🤷‍♂️

Our Online and Mobile Banking services are now back up and running again. Thank you for your patience and we’re sorry for any inconvenience this may have caused.

@JanneShread Good afternoon, please send us a direct message.-Natalie x.com/messages/compo…

@firstdirect looking for corporate volunteers at Oxfam Batley to help the cause, can someone contact me please? Tyi

@measures76093 Hi, I'm sorry for this. There are no issues with the app that we're aware of. Please force you’re your App, or restart your device and try again. If you still have issues please call us on 03456 100 267 (+44 113 234 5678 if you’re outside the UK). Thanks -DJ.

@firstdirect Mine is not working

@dbrombizzle Hi. There aren't any issues with the app now that we're aware of. Please try swiping the app from the background or restart your device and try again. If you still have issues please give us a call on 03456 100 267 (+44 113 234 5678 if you’re outside the UK). -Abbas

@firstdirect The app is crashing on startup still.

@ALH_1984 If you are experiencing issues on a regular basis please feel free to contact us on 03456 100 100 and we'll be happy to look into this for you. The recent outage has now been resolved. Apologies for any inconvenience this may have caused. - Alison

We’re sorry our Online Banking and Mobile App is currently unavailable. Our team are working hard to get everything back up and running as soon as possible. In the meantime, please don’t delete or re-install our App.

@AllanThornhill Our Social Media and Website have now been updated again to let our customers know everything is back up and running. Thanks for your patience and we're sorry for any inconvenience this may have caused. - Alison

@firstdirect May need to update your website as well

@ProUK2021 Our team are doing final checks and then we should be back up and running. I appreciate your frustration, thanks for your patience this evening. - Alison

@firstdirect Wanted to authorise a payment but cannot do it! Frustrating, how long is it expected to be down?

@longtallshazza We're sorry for any inconvenience our customers have experienced this evening. We worked hard to resolve the issue as soon as possible. For urgent banking needs our telephone service is available 24/7. We have been answering calls and helping our customers during the outage.-Ali

@firstdirect We ought to get compensation for the inconvenience

@Harthpoker Unfortunately we are experiencing higher than normal calls levels and are working hard to answer the calls as quickly as possible. - Alison

@firstdirect You don’t appear to be answering the phone either.

@pilgrim_devon Our team are doing some final checks and then we'll get a service update put on Social Media and our Website. Thanks for your patience whilst we worked to get the issue resolved. - Alison

@firstdirect Looks like it's up and running again everyone @firstdirect @firstdirecthelp

@pilgrim_devon Our team are working hard to get everything back up and running as soon as possible. We'll update Social Media and our Website once we have it back up and running. - Alison

@firstdirect You sell yourselves on providing exceptional customer service. Very rare I need to manage overdraft but I needed to tonight to get online shopping order tomorrow, but can't move funds from account in credit! Service status online said everything's working 🤨. Maybe I move banks

@marialouise_c That's great. Our team are doing some final checks and then we'll get a service update put on Social Media and our Website. Thanks for your patience whilst we worked to get the issue resolved. - Alison

@firstdirect Working now !