natpitcher

A story of retail fraud, by @InteriorDefine Please RT this :) Interior Define has been using customer’s payments to try to weather their own financials woes under the guise of supply chain issues and is now just blatantly committing fraud.

@chelbie718 @interiordefine Yeah, sorry to tell you, your clients are not going to get it anytime soon. Hundreds if not thousands of orders not delivered and the company seems horribly mismanaged if not about to go bankrupt.

@TheTriciaSteele @interiordefine Where are you checking the port records? very impressed at your digging!

I can confirm that according to an import document database provider, there are NO Bills of Lading from @interiordefine for the entirety of this year. Telling us items "are at the port" is complete fabrication. Has crossed to fraud. Would love to see any proof to the contrary.

@Deale5Deale @ShadiahS @interiordefine if its just a few weeks ago (under 60 days) and you paid vs cc, you should dispute directly with your cc company. good luck!

Hello, Santa Monica! Our second LA #InteriorDefine location is now open on Wilshire Blvd. Stop by to meet the team of Design Experts and start designing your one-of-a-kind piece!

@shataki @chicago3404 @JestyMarie @interiordefine I felt the same, I have an excellent ID couch from a few years ago and was regretful I wouldn’t receive this couch. But have to assume that their quality will decline with this clear cash squeeze. They’ll have to cut corners somewhere.

@interiordefine have been trying to get a hold of someone for over a week now. I am not happy and would like a refund for my order. This is ridiculous. You are literally stealing people’s money.

@chicago3404 @shataki @JestyMarie @interiordefine I was able to get my full refund and hearing these shenanigans about this form honestly this confirms to me that ID is out to just screw people over. What terrible management.

@natpitcher @shataki @JestyMarie @interiordefine That’s correct (it’s in the small fine print 😏). I saw that someone from ID filled out the form on my behalf when I said I wanted to cancel and that’s when I immediately called Chase. I refused to fill that form out until I had in writing that I would fully be refunded (not 50%)

@lanate15 @interiordefine That’s ~21 weeks from now. Ie the lead time they are quoting new orders. They never started on your furniture.

@interiordefine - Loved hearing from your CEO yesterday after over 6-mos of waiting for our couch we were told would be ready in 8-12 weeks or less. Not exactly sure how waiting an additional 6-mos is supposed to win my trust back though??

@sarerosenberg @SosoModels @thezanmiller @interiordefine I got something in stock from Crate and Barrel which I thought was a fine substitute, but I am still wistful of my ID couch! We remodeled our basement and had everything designed around this giant couch, it was killing me to not use the room at all while this dragged on.

@SosoModels @natpitcher @thezanmiller @interiordefine Where are you guys ordering from now? I haven’t seen anything else I like as much, unfortunately.

Where did @interiordefine go wrong? Opened stores too fast? They just opened in Baltimore but can't manage shipping in 22 weeks. Way more sales this year than I ever noticed before. Yikes...

@chicago3404 @jo_elizabeth_ @interiordefine Call your credit card bank and explain the situation to get their device. Say you need to dispute. It’s not fraud by their measure. But failure to deliver on promised timeline is grounds for dispute.

@chicago3404 @jo_elizabeth_ @interiordefine The written confirmation said it’d 10-14 business days for the refund. My credit card said I had to wait for that to lapse before I could dispute. I wrote back saying I’d be disputing the 15th day and I do wonder if I made a difference. I got refunded on day 14. Good luck to you!

@featherandskull @EliseWa43135372 @interiordefine Whatttttt 🤯

@TheAntMan09 @interiordefine @Chase Good! Chase was so helpful to me, I called multiple times for guidance, and I think my proving to ID I was about to dispute they rushed my refund. But I never made it to 14 business days after I got the refund notice in writing, so I didn’t need to go through with the dispute.

@natpitcher @interiordefine @Chase Yup I tagged @Chase because @interiordefine has no clue what they are doing. I have everything in writing and provided it to Chase :) . They are good. Interior Define are complete scams and just make up stuff just to delay. They just lie time and time again.

@meghacleary @interiordefine I’m just really sorry you are going through that. I’m so relieved I got my refund, I think I was on the early side. Now complaints are blowing up as more delivery windows are missed. I think it will only get worse as more people realize their delays…

@natpitcher @interiordefine So stressed - this new timeline butts up to my lease end date, and doubles my original timeline. Their message is completely vague; apologized for lack of transparency while saying nothing of substance.

I ordered an @interiordefine couch in May 2022. Estimated arrival was mid-October to mid-November. Then, last week, I was notified it would take until Jan 2023. I just got an email saying it will now be April 2023. This is insane.

@sarah_balog @sarerosenberg @emily_fri @interiordefine Lol you should NOT order a second one. You may be the last person on earth who ever received a shipment from Interior Define

@sarerosenberg @emily_fri @interiordefine Ordered Feb, received Sept

I need to buy a bigggg comfy couch with a chaise. I've looked at approximately one thousand. Tell me about your favorite couches.