Uber Support

We’re sorry we don’t have access to your previous support request, Andrew. To make sure we can look into this properly, could you please DM us your account’s phone number, email address, order number, and any additional details about your concern? Once we have this information, we’ll follow up with you as quickly as possible.

Hey @Uber_Support I had a delivery arrive, drinks had spilled and food was inedible. The automated chatbot support has declined the support case. wtf! Check photos and contact me for FULL refund please

Thank you for bringing this to our attention. We understand your concern and are here to assist you further. To help us review the matter, please provide the phone number and email address linked to your Uber account. Once we receive this information, we will promptly review your case and follow up with you accordingly.

@Uber I am an Uber Captain. My account has been banned, and I am not being told the reason why.

@crltomuitorara Olá, @crltomuitorara. Tentamos falar com você na DM, mas sem sucesso. 😕 Nesse caso, precisamos que siga o nosso perfil e fale com a gente por lá, tá bom? Te aguardamos! 🤚

@Uber_Brasil eu preciso de ajuda, ninguém está me dando posicionamento Perdi as chaves da minha casa num carro de vocês, não consigo acesso a minha casa e ninguém me retorna, nem o motorista, nem vocês Já está fechando 24h e eu nem sei se ele foi contatado

@eroxch Hemos hecho una parada en el camino para ayudarte a revisarlo @eroxch, te dejamos un DM. Nos vemos allá. twitter.com/messages/compo…

@OneOhEd We are ready to resolve this for you. Please DM your email and phone number associated with your account, so we can help you further. twitter.com/messages/compo…

@Uber_Support A driver (Kenan) in a Mercedes faked a trip from Zwaanshoek to Lisserbroek (NL) for my wedding anniversary last night. I was never in the car, yet I was charged. The app is not letting me contest it. Please help.

@fernand77304544 Hola @fernand77304544, estamos en toda la disposición para colaborar con las inquietudes que tengas; sin embargo, es necesario que nos contactes por DM, no olvides seguirnos. Te esperamos twitter.com/messages/compo…

@Uber_MEX Pagué con $1000 un viaje de $90, el conductor solo me dio $410 y me cuelga la llamada cuando le marque sobre el cambio. La app no me deja reportarlo y necesito mi dinero, estoy sin empleo y era lo último que tenía Por favor ayúdenme a llegar con el y me lo devuelva

@cycoo_22 半導体太郎（公式） 様 お問合わせいただき、ありがとうございます。 お問合わせ内容を担当のチームに連携するため、以下の情報をDMにてお知らせください。 ・アカウントにご登録のメールアドレス ・電話番号 ・注文番号 ご連絡をお待ちしております。

@UberEats_JP ハッピーセットUber eatsしたらおもちゃとナゲットソース届かず返金90円とか。最悪すぎる。せめて半分は返金してくれよ。

@SainteMarnie Bonjour, nous sommes navrés d'apprendre cette situation. Nous restons disponibles en DM pour vous assister au mieux. N'hésitez pas à nous contacter.

@UberEats RENDEZ MES SOUS !

@UberEats je vous dit que ma commande est arrivée FROIDE (merci le livreur qui ne bouge pas pendant 20 min) hier soir, impossible de manger. Et ça rembourse pas ? 😑

@fernand77304544 Hola @fernand77304544, hemos hecho una parada en el camino para ayudarte a revisarlo, comparte con nosotros por DM tu requerimiento, con gusto te ayudaremos a validarlo. Nos vemos allá. twitter.com/messages/compo…

@Uber_MEX Pagué con $1000 un viaje de $90, el conductor solo me dio $410 y me cuelga la llamada. La app no me deja reportarlo y necesito mi dinero, estoy sin empleo y era lo último que tenía, se me hace tan injusto esto, tengo el recibo de viaje y todo, pagué con efectivo

@fernand77304544 Hemos hecho una parada en el camino para ayudarte a revisarlo @fernand77304544, te dejamos un DM. Nos vemos allá. twitter.com/messages/compo…

@Uber_MEX Pagué con $1000 un viaje de $90, el conductor solo me dio $410 y me cuelga la llamada. La app no me deja reportarlo y necesito mi dinero, estoy sin empleo y era lo último que tenía

We understand that you have experienced an unexpected fare increase due to a longer route taken by the driver. This is not the experience we aim to provide. Please DM us the email and phone number linked to your Uber account, along with the trip date and time, so we can review and assist further.

@Uber_Support This is shameless support experience

@Uber Hello shameless Uber company, Today I took a ride with Uber. But the driver took a longer route than expected and I was charged more. But you simply ignore that. Why should a customer be charged because of your pathetic support ?

We understand that this experience wasn’t ideal, and we’d like to look into it further. To better assist you, please send us a DM with the email address and mobile number associated with your Uber account, along with any additional details regarding your concern. We look forward to your response.

@Uber Hi, I’ve tweeted about a missing Uber Eats payout. The payment is marked completed but never received. My bank (Monzo) confirmed no payment was received and requires the ARN number to trace it. Support keeps closing my requests as duplicate and I cannot access

@username48300 We are sorry to hear about this issue described, Vignesh. Please DM us with the mobile number linked to your account so that we can assist further.

@Uber_Support @Uber @Uber_UAE I have paid the ride amount through my card . But still it is showing unpaid in the Uber application . Poor customer support . I am unable to connect with human. Also the phone support is not here in UAE. This looks like a scam .

@chenjustin06 Thanks for reaching out. We're here to help. Please send us a DM with the phone number and email address associated with your Uber account, as well as more details of your concern, so we can assist you accordingly.

@Uber I placed another order and guess what…I GOT DELAYED AGAIN FOR ANOTHER HOUR. I genuinely hope this gets the exposure that uber eats is a careless organization with little to no empathy for people they screw over.

Instantly yes ✨

@gimchi63723 We understand how frustrating this must be, and this isn’t the experience we want for you. We’d like to look into this right away. Can you please send us a DM with the email and phone number linked to your account and the order details, so we can review what happened? twitter.com/messages/compo…

@UberEats @Uber_Support My order was delayed by 30 minutes and reassigned twice. It was then marked as delivered, but I never received it. The driver uploaded a completely black photo as proof, isn’t responding, and support hasn’t replied for over 2 hours.

@Juankurtkarlos ¡Hola, @Juankurtkarlos! Nos pondremos en marcha a revisar lo sucedido, te pedimos que sigas nuestras redes sociales para poder darte una mejor atención y envíanos un DM con tu información. Estamos aquí para ayudarte. twitter.com/messages/compo…

@jerulavdo @FEMSA @Tiendas_OXXO @Uber_MEX @Uber_Support Si son unas ratas igual me pasó lo mismo

Redefinimos la conveniencia a domicilio en México 📱🏪 Para comenzar el año, en @Tiendas_OXXO oficializamos nuestra colaboración con @Uber_MEX Eats, habilitando la entrega a domicilio en más de 25 ciudades del país. Ofrecemos un catálogo con cerca de 3 mil productos, adaptándonos a los nuevos hábitos de consumo y llevando nuestra propuesta de valor hasta la puerta de nuestros clientes. Conoce más de esta colaboración: shorturl.at/cS2Nq #SomosFEMSA #OXXO #UberEats

@AilaniDarshan Hello, thank you for your message. We remain available by DM to assist you.

@Uber_Support I’m highly disappointed to say that the level of customer service & ethical conduct has deteriorated significantly over the years. Inspite of raising concern many times, Uber never responds to its customers. Please advise what else do I need to get the attention.

@C770484598141 نحن هنا لمساعدتك. تم التواصل معك عبر الرسائل الخاصة، يرجى مراجعتها.

@Uber_Support أرسلت اللي طلبتوه على الخاص

انطلاقاً من التزامنا بالحفاظ على صحتك وسلامتك نُقدِّم اليوم معياراً جديداً للحفاظ على السلامة.

Thank you for bringing this to our attention. We understand your concern and are here to assist you further. To help us review the matter, please provide the phone number and email address linked to your Uber account. Once we receive this information, we will promptly review your case and follow up with you accordingly.

@Uber_Support @tys23st I can't go online please check it for me I uploaded all the documents

@Spearxxx ¡Hola, @Spearxxx! Queremos asegurarnos de que recibas la asistencia que necesitas, así que te escribiremos por mensaje privado para ayudarte a resolver lo que ha ocurrido.

@Uber_Support @Uber_MEX ya había cancelado la membresía de Uber one y por no tener gente que resuelva y q no finalize el chat que es el único medio para poder aclarar dudas en el que te ponen un mensaje predeterminado y cancelan el chat ,por eso los cancelo d nuevo