Paystack Support

@kat_isti Hi there, thanks for reaching out. We have responded to your DM now. Please respond with the requested details so we can assist further.

@paystack And you don't reply to your DMs on @AskPaystack ?. Maybe we would need to switch to a better Gateway....

Curious how businesses actually use Paystack? This Thursday, March 19, we’re hosting a live walkthrough of the Paystack Dashboard. We’ll show you how to collect payments, send transfers, manage disputes, and more. You’ll also have your questions answered live. Join us 👇🏾 streamyard.com/watch/aw5ep3NT…

@PatrickOnSocial Hi Patrick, we apologize for the experience. We had a short service outage that impacted some of our services. This has been resolved and all our services are fully functional now. You should be able to login to your dashboard and access your online store now.

@paystack Hello @AskPaystack and @paystack. I can't login to my dashboard and my online shop is invincible. Kindly rectify this. Thank you

@muwa_io Hi there, we are sorry to hear this. Please send us a DM with your Paystack business ID and email address so we can look into this for you. twitter.com/messages/compo…

It’s March 14, and @paystack has still not completed the review. Because of this, we’re disappointed to share that our launch has been pushed back by an additional 10 days. Yes, another extension. We’re truly sorry for the delay 😔

@DonSleek_007 Hi there, we are sorry to hear this. Please send us a DM with the details of your payment so we can assist appropriately.

@Biggdammy_ @gtbank_help @paystack you guyz should return my money.

NDLEA came to Makoko yesterday evening trying to arrest some drug dealers. They got to a street before mine in rage, made everyone run helter-skelter with some leaving their wares behind. They finally targeted someone or two, but they ran away with help from some big boys Tout in the area who didn’t want them to arrest anyone. So they fought them while the targeted boys ran away. While they were leaving, they saw an Aboki caring for his goods who stubbornly refused to run and was the only one in the empty street. They shot the Aboki fruit seller (he was one of my favourite fruit seller) on his forehead and he died instantly. His name was Muhammed. They shot him just because he didn’t run like the others. It was an hour to Iftar. They shot him and immediately ran away. He did them nothing. I don’t know if it was his stubbornness that killed him or the fact that Nigeria is just an uncultured place where armed forces can shoot anyone they deem fit.

@DonSleek_007 Hi there, we are sorry to hear this. Please send us a DM with the details of your payment so we can assist appropriately. twitter.com/messages/compo…

@gtbank @gtbank_help I make a payment using @paystack to fund my Allycare wallet , however I got a successful feedback while my wallet has not been credited. Please rectify this issue asap.

@JessicaOna26450 Hi Jessica, apologies for the delayed response. We have responded to your DMs now and sent you an email. Please respond to your email so we can assist further.

@AskPaystack @Monimaster01 REPLY MY MESSAGES OOO

[NEW ON THE BLOG] 🚀 Upgrading a production database is a high-stakes infrastructure decision. When Amazon ended support for Aurora MySQL 5.7, we had 11 production clusters to migrate to 8.0, all powering critical payments. Here’s how we did it 👇🏾 paystack.com/blog/engineeri…

@JessicaOna26450 Hi Jessica, apologies for the delayed response. We have responded to your DMs and sent you an email. Please respond to our email so we can assist further.

@SlimZaddy100 @paystack @AskPaystack Not just you me too.... They've refused to paye or reply my emails

@SlimZaddy100 Hi there, thanks for reaching out. We've responded to your DMs. Please let us know if you require any further assistance.

@paystack @paystack @AskPaystack Why are you not replying to your DMs and emails? It’s been over two weeks and my money hasn’t been refunded yet. Y’all just went silent, is that how you treat your customers?

@JessicaOna26450 Hi Jessica, apologies for the delayed response. We have responded to your DMs and also sent you an email. Please respond to our email so we can assist further.

@paystack Hello @paystack @AskPaystack My payout has been placed on hold pending a review. I submitted all the requested information and documents about a week ago, but I haven’t received any update or response since then. It has now been exactly one week and my funds are still being held.

@JessicaOna26450 Hi Jessica, apologies for the delayed response. We have responded to your DMs now and also sent you an email. Please respond to your email so we can assist further.

@paystack Hello @paystack @AskPaystack My payout has been placed on hold pending a review. I submitted all the requested information and documents about a week ago, but I haven’t received any update or response since then. It has now been exactly one week and my funds are still being held.

This week at the Paystack HQ in Lagos, we celebrated International Women’s Day and gathered for Iftar with current and former Stacks 💜🌙

@JessicaOna26450 Hi Jessica, apologies for the delayed response. We have responded to your DMs now and sent you an email. Please respond to your email so we can assist further.

@paystack @AskPaystack Please reply me these are my business funds. I've sent multiple emails

@JessicaOna26450 Hi Jessica, apologies for the delayed response. We have responded to your DMs now and sent you an email. Please respond to your email so we can assist further.

@paystack Hello @paystack @AskPaystack My payout has been placed on hold pending a review. I submitted all the requested information and documents about a week ago, but I haven’t received any update or response since then. It has now been exactly one week and my funds are still being held

@JessicaOna26450 Hi Jessica, apologies for the delayed response. We have responded to your DMs now and sent you an email. Please respond to your email so we can assist further.

@paystack Hello @paystack @AskPaystack My payout has been placed on hold pending a review. I submitted all the requested information and documents about a week ago, but I haven’t received any update or response since then. Please these are my business funds. Reply me please

@AjalaOlutosin Hi there, thanks for reaching out. We've responded to your DMs. Please let us know if you require any further assistance.

Hello @AskPaystack did you guys just faked me. I have responded to you in your DM and no response till date. This looks intentional and fraudulent. @cenbank @fccpcnigeria please help. Paystack wants to silence my complaint and refund.

@thekolososs Apologies for the delay. The issue has been resolved and we've sent you an email with this update. Please let us know if we can help with anything else.

@AskPaystack Hi @AskPaystack, thank you for responding. But my concern is still yet to be resolved. A member of your team promised to respond yesterday before COB but till now, still hasn’t responded. This isn’t good. Please treat this as urgent.

@thekolososs Apologies for the delay. The issue has been resolved and we've sent you an email to that effect. Please let us know if we can help with anything else.

@AskPaystack Hi @AskPaystack, thank you for responding. But my concern is still yet to be resolved. A member of your team promised to respond yesterday before COB but till now, still hasn’t responded. This isn’t good. Please treat this as urgent.

@hinsikak We've responded to your DM. Please let us know if you need any further assistance.

@AskPaystack I am yet to get a response from you.

@AskPaystack Please check your DM. This is urgent

@sholasamuel32 We've responded to your DM. Please respond with the requested details so we can assist appropriately.

@AskPaystack I have sent you a DM

@paystack what exactly is happening I have been trying to validated a business account for over six months what exactly is the issue, very slow approach for communicating. This is really below expectations

@rqitepopson Hi there, we are sorry to hear this. Please send us a DM with details of the payments you made to the account so we can assist sappropriately.

@mkopanigeria @NGRPresident @paystack your agent in ibadan are exhausting money from us in a wrongful way..giving fake details and letting us pay into personal account with the name Wunmi

No time to waste time if you wan get M-KOPA phone. Just follow any of our sales agents wey wear uniform or waka enter any M-KOPA store or WhatsApp us on 09049972275 for ya upgrade.

@D4vid404 Hi there, we apologize for the experience. Please send us a DM with the details of your payment so we can assist appropriately.

Does anyone please know which governmental body i can report @OPay_NG and @paystack to? These guys are really trying to do away with my 25k. It's been three weeks now and my money is yet to be refunded.