Paystack Support

@omo_oluso11 Hi there, thanks for reaching out. We've responded to your DMs. Please let us know if you require any further assistance.

@paystack It been over 72 hours I made this payment and airtel claim it’s not successful at their end, can you please refund me?

Flowcart helps African businesses sell directly on WhatsApp, turning everyday chats into complete shopping experiences. Watch Ananth Gudipati, CEO of Flowcart share what they do and how Paystack powers it 💙

@sheilashayyy Hi there, thanks for reaching out. We have responded to your DM now. Please let us know if we can help with anything else.

@paystack Please can you guys check your dm and resolve my issue?????!!!

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@sheilashayyy Hi there, thanks for reaching out. We have responded to your DM now. Please let us know if we can help with anything else.

@paystack Hello??? @paystack @AskPaystack

@omo_oluso11 Hi Khalid, thanks for reaching out. We've responded to your DMs. Please let us know if you require any further assistance.

@AirtelNigeria and @paystack have been whining me for the past 72 hours, just refund my money if you are not going to activate my data.

@tobestan Hi there, thanks for reaching out. Please send us a DM with the details of this transaction so we can assist appropriately.

@AskPaystack my 104k payment to NIS for my international passport made today April 22 was debited however NIS sent an email saying that I'm yet to make payment. You promised to reverse in 30min but I'm yet to see it @cenbank

@johnbartek34 Hi John, we are sorry to hear this. Please send us a DM with the details of your payment so we can assist appropriately.

@paystack I have issues with transfer I made

@Mbuotidem_ Hi Michael, we are sorry to hear this. Please send us a DM with your Paystack business ID and email address so we can look into this for you.

@Nairametrics @paystack, I created an account for our NGO, submitted all requirements and untill now there account is yet to be approved or are we yet to be told what is the issue Contacted support via call twice but unable to be passed through to a rep, even email what is going on?

CBN launches anti-money laundering supervision pilot for Flutterwave, Paystack, others - nairametrics.com/2026/04/01/cbn…

@dekoy_ Hi Sam, we are sorry to hear this. Please send us a DM with your Paystack business ID and email address so we can look into this for you.

Hi @paystack , Can I ask why compliance review and feedback are taking over 2 months, and why it's taking even longer to respond to support messages via DM (@PaystackSupport) and live chat?

@Michaelvic75 Hi Michael, we are sorry to hear this. Please send us a DM with your Paystack business ID and email address so we can look into this for you.

What's going on with you guys?? @PaystackSupport @paystack @paystackHQ

@PaystackSupport hi, I have tried activating my business account on your platform, and it has exceeded the given 7 days as specified on your site to review and activate my account, I have sent you email no response, yet noting has been done

@Divine1925384 Hi there, thanks for reaching out. We have responded to your DM now. Please respond with the requested details so we can assist further.

@AskPaystack A refund of ₦497,322 was initiated on my account (now closed), but the sender has not received the funds after 10 days. The payment was made via bank transfer, not card. Please this is urgent as it is for school fees. I need immediate assistance.

@Davefaps Hi there, we are sorry to hear of this experience. Please send us a DM so we can look into this for you.

@paystack @AskPaystack Hi, we have sent numerous emails since February to get clarification on Paystack Onboarding but yet to get a response. Please what is the correct email to get response as we will like to move our paystack configuration to live.

Need clarity on your Paystack account or guidance on next steps? Our Support team is available to help you move forward. Reach us via: 👉🏾 Twitter DM: @AskPaystack 👉🏾 Live chat on your Dashboard 👉🏾 Support form: paystack.com/contact/support

@favourorans_ Hi Favour, we are sorry to hear this. Please send us a DM with the details of your business so we can assist appropriately.

@paystack @paystack @PaystackSupport @AskPaystack process pending payouts for your users. Everything just goes in Nigeria because of lawlessness, you withhold funds, no explanation or whatsoever and it’s been 3 days

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@OMD_Lal @paystack Hi there, thanks for reaching out. We've responded to your DM now. Please respond wit the requested information so we can assist appropriately.

@paystack @AskPaystack @paystack y’all need to do better, your support really sucks, y’all don’t reply dm’s, email, and the chat bot on the app is a joke, a purely broken bot, you’re handling people’s money and your support isn’t functioning ?? Even the 📞 number is invalid. NAWA

@_gospat Hi there, we apologize for the delayed response. Your business is officially approved. You can now start accepting payments on Paystack.

@paystack What are you building?@Paystack we've been waiting for a response from your support team for nearly 4 weeks now with no update. Our account has been stuck in review for weeks. This lack of communication is making Paystack feel unreliable right now. Please address this urgently.

Curious about what we’re building at Paystack? Subscribe to our newsletter for product updates, event invites, and stories from businesses across Africa. Sign up 👇🏾 paystack.com/subscribe

@AkwesiBibinii Hi there, we are sorry to hear this. Please send us a DM with the details of your business so we can assist appropriately.

I dont know what kind of emplyees they have at @paystack but the fact that their customer support doesn't work at all is crazy. 5 days now and still no updates on why my new account hasn't been activated?. This is se garbage shid. And I need it for my school project.

@_gospat Hi there, thanks for reaching out. We sent you a DM requesting for some information. Please respond to the DM with the requested details so we can assist further.

@paystack It’s been over 7 days since I submitted my compliance details for activation, and there has been no response. I’ve reached out via DM to @AskPaystack and contacted support multiple times with no reply. This lack of communication is unacceptable and reflects poorly on your service

Curious how businesses actually use Paystack? This Thursday, March 19, we’re hosting a live walkthrough of the Paystack Dashboard. We’ll show you how to collect payments, send transfers, manage disputes, and more. You’ll also have your questions answered live. Join us 👇🏾 streamyard.com/watch/aw5ep3NT…

@junoircomrade Hi there, thanks for reaching out. We have responded to your DM now. Please let us know if we can help with anything else.

@paystack @AskPaystack @AskPaystack @paystack

@junoircomrade Hi there, thanks for reaching out. We've responded to your DMs. Please let us know if you require any further assistance.

@paystack Hi, I’ve sent a DM on @AskPaystack but haven’t gotten a response. Please can someone check?

@41Classic27000 Hi there, thanks for reaching out. We have responded to your DM now. Please give us some time to round up the review of your business. We'll be sure to share an update with you via email as soon as this is done.

@AskPaystack @kat_isti Till date your team has refused to respond to my emails and tags here on social media since last year December. Perhaps we might have up settle this issue at the court of law. @paystack This is no longer a normal behavior even my Message in your dm are be unattended to!!!

@41Classic27000 Hi Kayode, we sincerely apologize for this experience. We are reviewing your business and will share an update with you via email before close of business today.