Caroline Mumo Kasyul
666 posts

Caroline Mumo Kasyul
@CKasyul
Am Born Again And Love Jesus Christ as my Savior. Proud Mother
Mombasa, Kenya शामिल हुए Ağustos 2011
246 फ़ॉलोइंग96 फ़ॉलोवर्स

Izi cases za bolt zimekua mingi hii tl, I think it's time @boltapp to start taking action against misbehaving drivers and clients. To me their customer service is very poor.
Caroline Mumo Kasyul@CKasyul
As a gesture of goodwill, I’ve arranged a compensation of KSH 200 for you. Kindly ensure that it is accepted within 48 hours, as it will expire after that period. Have a great day! I decline compensation,I didn't ask for it but for disciplinary action taken against the driver
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@Mzeemoja_ @_James041 @boltapp @Mzeemoja_ what annoyed me is telling her to use an alternative route that's short cut and she refused. Mum told her achanishuke if hutaki kusikia, mark you it's raining and yuko na my niece in school uniform. Ikabidi wapande Boda ndio asiwachwe na gari.
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@CKasyul @_James041 @boltapp Mtu akiacha kutumia bolt hakuna mtu huwa anamwambia. Very stupid app. You report a serious issue, and they think throwing compensation at you will fix everything. Deleted the app ikiwa na some amount ya compensation za kijinga.
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@boltapp I am very disappointed with your Bolt App Support, I reported a rude driver this morning who didn't want to listen to instructions of using an alternative route because of the traffic Jam. Instead she was abusive In front of my Mother and Niece. I requested the ride


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@Mzeemoja_ @_James041 @boltapp Bolt should style up by taking their customers seriously. Just the way we stand with some of their drivers when facing rude customer. Hiyo compensation wakae nayo
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@boltapp @_James041
Hi Carol, I'm Prasanya from Bolt Support. Thank you for your patience while we continue investigating the issue with the reported party. I understand this situation may have been distressing, and we truly appreciate you bringing it to our attention.
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@boltapp @abuyamasta is the rudeness and abusive language part of your driver's CV? Because no action or follow up has been taken after I reported your driver.
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@boltapp It's been more than 2 hours since Joe said he will get back.
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@boltapp How long does it take to call a client? The matter happened around 10 am, it's now 12:45pm.
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@abuyamasta Leo Bolt wamenifikia. Rude driver worst of it a lady. Unfortunately I can't DM you.
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