MYOB

@VeryHelpers we just had a new bed delivered - we paid an extra £35 to have our old bed removed but the driver had no record of this and refused to take it. How does this work? I've been on hold for half an hour & we have a dismantled bed stuck in our hallway...

@LNRailway Thank you!

@CocoPrincessCat Hi there, I've flagged this over to the control team who will look into this further. I do apologise for this. -James

@LNRailway there is a man laid down sleeping in your lift to platform 4 at LBZ! Gave me quite a fright as a lone female trying to access the bridge at this time of the morning!

@LNRailway Thanks, Leah. After so many incorrect rejections, it's hard to take your reassurance seriously, sadly. I expect this claim to finally be processed correctly - no more errors. That goes for any future claims, too.

@CocoPrincessCat I'm not sure of the specific details of your claim but can assure you that we don't be trying to cheat you out of your compensation. Hopefully we can get this resolved for you soon -Leah

@LNRailway Automatic? I received the below email on 30th Nov regarding this same claim, stating a team member was carrying out additional quality checks (lol). Then, predictably, the rejection email today, hoping I'll go away. This happens EVERY time.

@CocoPrincessCat I really do apologise, I understand how it could look that way but we honestly aren't trying to avoid paying compensation. The automatic delay-repay system can sometimes get a little confused, but emailing directly means a member of the team will manually sort this -Leah

@LNRailway Thanks for the quick reply. I've resubmitted this claim, but it keeps happening - valid DR claims rejected for incorrect reasons. I'll be raising a formal complaint as it's wasting customers' time and makes it seem like LNR is intentionally avoiding paying legitimate DR claims 🤔

@CocoPrincessCat 3/3 I do apologise. You can make a formal complaint here if you wish: londonnorthwesternrailway.co.uk/contact-us/cus… -Leah

@sainsburys Hi, I've just amended my grocery order and received confirmation email however the order has disappeared from the app and the website! Can you please help?

@LNRailway And no trains are running?

@CocoPrincessCat I don't have a timetable as they are shuttling between stations. ^GST

@LNRailway The 10.47 was advertised as running 9 mins late when I left the house. The 11.12 was advertised as running on time. The 10.47 was then cancelled, and once it reached departure time so was the 11.12. Now you're saying there's no trains at all! The communication is appalling!

@CocoPrincessCat I am unsure. I will report this to the correct department. ^GST

@LNRailway Why are the departure boards showing services as running?! I've been here for half an hour waiting for a train because you're advertising services!

@CocoPrincessCat The line is currently blocked. We do have rail replacement services in place however. ^GST

@DesireeAmerica4 I left a decorated bowl with treats and a sign as I'm a shift worker and was in bed! Thankfully the local kids here are polite & respectful.

They say Halloween is dying. Maybe it’s because nobody wants to answer the door anymore, just leave a bowl out and hope for the best. This girl takes a few pieces, goes back to the car after seeing the camera. Then someone tells her, “Go grab the whole bucket.” She does, and the homeowners come out chasing her down. So who’s really at fault here? The kid… or the people who left a free-for-all on the porch and expected self-restraint? 🤷🏼‍♀️

@LNRailway Thanks for the reply. I see the train already went back to the depot so seems your control have known this for some time. Shame it wasn't communicated until now as I'm now late for work!

@CocoPrincessCat Good morning, that service is actually cancelled- apologies for this. This has been cancelled because of a shortage of train crew. - Aneesha

@LNRailway why is the 0330 MKC-EUS delayed please?

@jimmayyyy698 @LNRailway Asking a simple question isn't moaning and I don't work for TfL. Stop trolling. It's against social media policy.

@CocoPrincessCat @LNRailway Stop moaning You work for TFL.

@LNRailway Any update?

@CocoPrincessCat Hi there, we are looking into this, apologies. -Ben

@Sains_burys_CS As if, scam bot 🐂 💩

Hello, @CocoPrincessCat To proceed with reviewing your case, kindly send us the following details: 🔹 Your Full Name 🔹 Your Email Address 🔹 Your WhatsApp Number Confirming these details will allow us to address your request. We appreciate your patience.

@sainsburys your website and app have been down for a couple of hours and I'm trying to place an order for tomorrow. Weird you've not tweeted about it. Any idea if it'll be back up today? I'll have to order elsewhere...

@ngdough @I_amMukhtar ...when he was married to Billie Piper 💅🏻

@I_amMukhtar “We pay their salaries” when did little bro last have a paying job? 😂

Laurence Fox is telling his followers to resist by not paying council tax. The council tax doesn't mess about. They'll send bailiffs to your door.

@LNRailway @LNRailway even tweeted u guys on the day in question. Spoiler alert-the 0436 WAS also delayed,I had to get a taxi to work &was over an hour late.Yet STILL u argue over giving me a couple quid compo that in no way equates to the amount of my time wasted, nor inconvenience caused

@LNRailway @LNRailway Just a couple hours later, "rejected" again. I'm not going away; in fact this just makes me even more determined to submit Delay Repay claims each and every time I'm delayed in the future 👀

@LNRailway yet again you’ve denied a valid Delay Repay claim, wrongly saying my smartcard isn’t valid (it contains an active season ticket). After 3 failed attempts to send evidence by email, I finally got through to Customer Relations. Please process my claim + log my complaint.