Progressive

“It’s The Dog Park”, now streaming! pgrs.in/DogPark 🎶🐶

@GenXUnhinged I'm listening, and I'd like to share your comments with the appropriate team. For verification purposes can you DM with your full name? ^AB twitter.com/messages/compo…

@progressive #26‑758952450 with Progressive. The claim was closed without notice on Feb 11. A partial denial was issued after the claim was already closed. Required 30‑day updates were never sent. Early inspections showing no rodent activity have never been produced. I escalated the file to Progressive Executive Consumer Affairs on April 9 and gave them until close of business tonight (Fri, Apr 17) to assign someone with actual settlement authority. @Progressive If I don’t receive a substantive response from someone with settlement authority by tonight, I will release the full unredacted timeline, emails, contradictions, and evidence publicly. I’m still willing to resolve this privately if Progressive chooses to handle it properly. —Christian Cole

@Jeri_mommamerk We're happy to help you locate your policy details. Please DM the link below with your email address and phone number on file. ^JN twitter.com/messages/compo…

@progressive I signed up for insurance trying to get account but I don’t have my policy number and I can’t find anything to help. Help!

@WilliamSch12135 We can help get you removed from our mailing list. When you have a moment, just DM the link below with the full address exactly as it appears on the letter. ~JN twitter.com/messages/compo…

@progressive ... I am NEVER going to buy insurance from a company called "Progressive". Your reputation precedes you. Save the postage.

@mini_optimus You’re crushing it out there with those safe driving skills, way to go! ^JN

@progressive Snapshot results are in! Scored a B+ and just locked in a $113 discount on my 6-month auto policy renewal next month! Data collection is officially done. Feels good knowing my driving habits earned me real money. Not perfect, but free money is free money.

Hi Michael - Thanks for reaching out. This isn't the level of customer service we strive for. Please send me a DM with your full name , claim number, and phone number. Please be advised we are available from 7 am to 8 pm EST. Any replies received outside those hours will be replied to the next business day. ^DL

Hey @progressive, I submitted my completed repair invoice for diminished value review on March 26 and followed up multiple times with no update. Claim rep confirmed the DV review would proceed once repairs were complete, but now I’m getting no response. Can someone help escalate?

@AA12181996 We know it's important to get answers & we're sorry you had a bad experience! Please use the link to send a DM with your full name, policy #, and email address. ^MH twitter.com/messages/compo…

@Progressive My premium was 79.11 but I was suddenly hit with 266 & 448 in months 6 & 7 with no account. CS was rude, deny to help & now you’re sinister to cancel my policy for reversing these shady charges. I never authorize shift. Can a head call me to fix this? Policy End 1995

@RickStrahl Sorry for the delay in getting back to you, Rick. We'd be happy to verify the policy and get you verification of the coverage. Please send a direct message with your phone number and email address. ^KQ twitter.com/messages/compo…

@Progressive is funny... Put in a new auto quote while logged into my account, had to abort due to some confusion over policies in multiple states. So I had to restart from scratch, put everything in AGAIN even though it was all there when I was logged in, get all the way through, pay... including putting in email address obviously which also matches my existing account. So then - NO email for my new, paid for policy. But literally 20 emails for finishing the unfinished quote... Make it make sense! 🤣 Incidentally this is not the first time - it seems to happen every time I do a policy - the email doesn't arrive. I mean I get it perhaps they need to finalize, but at minimum there should be an immediate confirmation of the ordered product and payment. But no... It'll probably come days later (policy doesn't kick in for a few days).

@JulzLaurence Hi there, I'd like to review your claim and elevate your concerns, however, I'll need your claim info to complete this process. Using the link below, please send me a DM with your full name, claim or policy number, and best contact info. ^EL twitter.com/messages/compo…

@progressive You might think you're winning with Mitchell adjusters but people leaving your insurance makes you lose money in the long run

@progressive I'm getting another adjuster to look at my car, then a lawyer

Hi there, thanks for reaching back out. I'm sorry that you're experiencing trouble with sending us a message. When you have a moment, please give us a call at 855-266-8485 or contact us via email at claims@email.progressive.com. One of our representatives will be happy to look into this for you. ~EL

@progressive Can't get messages to work. Send a email

@ChaunJackRN Hi there - I'm listening and I'd like to understand what happened. When you have a moment, could you please send me a private message with your full name, claim number, and phone number? I want to make sure we look into this for you. ^SP twitter.com/messages/compo…

@pedroghenriquez @progressive Wait until you have an accident that isn’t your fault and see how they play all the games of not representing you!!

Got insurance with @progressive and need roadside assistance? Don’t waste your time… they’ll do that for you. Almost 3 hours waiting for a tow truck. Unreal. #Progressive #RoadsideAssistance

@pedroghenriquez Hi there- I hear you and this isn't the experience we strive to provide. Can you please send me a private message with your full name and policy number? I want to make sure this is addressed by the appropriate party. ^SP twitter.com/messages/compo…

if a server ever accidentally brings someone else's order, I will always pretend to grab it and say "I'll take it though!" and it will always be hilarious don’t tell Dr. Rick, I can’t watch myself on another Progressive commercial

@834the Hello- I'm listening, and I'd like to look at your claim. Can you DM with your full name and any additional details you'd like to share? ^AB twitter.com/messages/compo…

@nancyrubin Hi Nancy - Thanks for reaching out. I'm here to help. Please send me a DM with your full name, claim number, and phone number. ^DL twitter.com/messages/compo…

@progressive You closed my claim but it is not finished. I have tried to reach out to my adjuster, but I'm just leaving messages. Could use assistance...

@italiababcock Thanks for bringing this to our attention! So we can ensure you get the document you need in a timely manner, please use the link below to provide your full name, policy number and email address listed. ^NR twitter.com/messages/compo…

@progressive I hve a policy that cnt get my coi for the last 5 wks. Cnt get paid for work I already done without a properly worded coi. only ppl can approve it are out of the office? 30k+ policy and no 1 is avail to help? Get it tgthr, my business and livelihood depend on it.

@AdoreTheQueenB_ Great question! So we can look things over and find the answers you're looking for, we just need to get you verified. To do this, please use the link below to send over your full name, policy number and email address. ^NR twitter.com/messages/compo…

I’m trying to figure out how I got a “discount” for being a B+ driver but my insurance went up $40 🤨 @progressive

@gparz Thank you for reaching out to express your concerns. This isn't the experience I want for you and I'd like to share them with the appropriate team. Can you please send a DM with your full name, claim number, and phone number? ^JT twitter.com/messages/compo…

.@safelite Funny you do not give customers a service survey anymore. You suck, @progressive. You do too. If you think repairing a glass is ok, especially for a fairly new vehicle, you are gross. I am sick and tired of services and warranties going down the drain. I am sick of bad service, and I am sick of insurance grossness and collusion with glass companies that say, "Oh, blame the insurance." Dude, you have a MONOPOLY—what do you care??? Zip, zero.

@SiYurko Hello- I'm listening, and I'd like to have the appropriate team look at your claim. Can you DM with your full name and claim number along with any further details you'd like to share? ^AB twitter.com/messages/compo…

Day 136: Still waiting for @Progressive to learn how to count. 🤡 ​Their "new" estimate for my Lincoln MKZ: ❌ Right Headlight: $0.00 (Real cost: $1,380) ❌ Structural Panel: Missing ($672) ❌ Strategy: Use junk parts from salvage yards. ​Total gap: $5,172 under the real cost.

@coldwarmth1 Thank you for expressing your concerns, and I want to share them with the appropriate team. Can you please send a DM with your full name and Progressive claim number? ^JT twitter.com/messages/compo…

@NoahRyanCo Exactly. How was I rear-ended by a huge truck just for @progressive to claim the lift gate damage was caused by age? Then my insurance Traveler's appraiser wrote up flat appraisal to replace them that was conveniently under my $500 deductible and referred my back to progressive.

You cannot go anyhwere in the US anymore without feeling taking advantage of. Every restaurant, every lease agreement, every purchase. Everything is so blatantly predatory. Like they don't even care to be subtle about the fact that they're operating in bad faith. And we're all just submissive to it