Ask Lyft

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@lelandwong Thank you for bringing this incident to our attention. We totally understand the importance of getting to your destination as soon as possible. Please allow us to take a deeper, kindly send us a DM x.com/messages/compo…

Awww shit I'm down to 12% on my phone and my lyft ride is not getting here in 10 minutes!

@agarwal @pitdesi @lyft If you need any assistance from us, you can send us a DM at your earliest convenience. We’ll be here to help whenever you’re ready.

@pitdesi @lyft They don’t want to help. It’s performative

Alarming how bad @lyft is at fraud detection. It logged a ride from SFO to SF in 3 minutes. The driver never picked me up but claimed he did and I got charged. It should auto-flag an error. When I complained that I didn’t get picked up they sided with the driver Wtf

@agarwal @pitdesi @lyft We’re sorry to hear about this and would love the opportunity to support you further. When you have a moment, please feel free to send us a DM so we can take a closer look and assist you. x.com/messages/compo…

@upgrayeDDebt We’re sorry to hear about this experience. If you’d like any assistance from our end on this, please don’t hesitate to DM us at your earliest convenience. We’re always here to help. x.com/messages/compo…

Where's my Lyft driver🤔

@upgrayeDDebt Hi there. If you’d like any assistance from our end on this, please don’t hesitate to DM us at your earliest convenience. We’re glad to help. x.com/messages/compo…

@Uaeshamrock @lyft @DFWAirport We are sorry to hear about your experience. If you need any assistance from us, you can send us a DM at your earliest convenience. x.com/messages/compo…

@lyft @AskLyft please explain how this is considered priority pick up from a major airport like @DFWAirport why don’t yall have cars on airport property and not off property. Make it make sense? Then have the audacity to charge more for “priority”

@Jamesbond2022 @NTSB @DebbieHersman @NHTSAgov @RememberingLiam @SafeRoadsNow @NSCsafety @NASEMTRB @WHO @theNASEM @MADDNational @IIHS_autosafety @GHSAHQ @AAAnews Mohammed, we understand that you are asking for assistance about your account. We are here and willing to help! Please send us a DM so we can assist you further. x.com/messages/compo…

@NTSB @DebbieHersman @NHTSAgov @RememberingLiam @SafeRoadsNow @NSCsafety @NASEMTRB @WHO @theNASEM @MADDNational @IIHS_autosafety @GHSAHQ @AAAnews Hi, I Mohammad Jaffer Driver For Lyft & My Lyft Account Was Deactivated While I Visited My Country & My Account Was Deactivated During My Visit Up To Now April-26 & Provide Them My Qatar Airline Ticket, My Daughter Wedding Card, My Clean DMV Record. Plz Help Me Cell 314-791-0141

Today, @NHTSAgov released a study that validates an #NTSB #safety recommendation -- lowering the blood alcohol concentration (BAC) limit from .08 to .05 will save lives and increase road safety. Read the press release: ntsb.gov/news/press-rel… #NTSBmwl #05SavesLives #DriveSober

@Jamesbond2022 @NTSB @DebbieHersman @NHTSAgov @RememberingLiam @SafeRoadsNow @NSCsafety @NASEMTRB @WHO @theNASEM @MADDNational @IIHS_autosafety @GHSAHQ @AAAnews We hear you and we're here to help! Please send us a DM to assist you further. x.com/messages/compo…

@Jamesbond2022 @NTSB @DebbieHersman @NHTSAgov @RememberingLiam @SafeRoadsNow @NSCsafety @NASEMTRB @WHO @theNASEM @MADDNational @IIHS_autosafety @GHSAHQ @AAAnews Hi there, we hear you and we're here to help! Please send us a DM to assist you further. x.com/messages/compo…

@KweenYeezus Hi there, we hear you and we're here to help! Please send us a DM to assist you further. x.com/messages/compo…

Never gave af cause Lyft will tax for no reason.

@NikitaSmir16034 We understand the importance of making sure you are being charged correctly for every ride you take. Kindly DM us at your earliest convenience so we can review this for you. x.com/messages/compo…

the barely English speaking Latino driver said that the ride is actually metered. Considering that Uber and Lyft showed ~100$ for the ride I expected him to charge us 150$. He also asked if we want a quicker route which required an extra 25$ fare. His meter was on his phone ffs.

Got scammed today by 325$ for JFK to Voyage Hotel taxi drive. We were standing outside the domestic terminal thinking how to commute when a latino looking <5'9 man with curly short hair, earpiece, white shirt, black trousers came out of the terminal and adviced to get on train

@pitdesi @lyft We're sorry to hear that you're having an issue with your ride. Kindly DM us so we can assist you. x.com/messages/compo…

@AskLyft @lyft To get it right just fix your system. This is obviously a fake ride, the fact that you didn’t auto flag it is insane. Then to take the drivers side is criminal

@srubinovich If you’re still encountering difficulties, you can directly go through the Lyft app or by visiting our Help Center at help.lyft.com/hc/en-us by clicking ‘Contact Us’. We’d be glad to assist you. x.com/messages/compo…

@AskLyft My problem is the app, specifically addresses and additional info or instructions. I live in a complex of 126 townhouses. The app won't allow me to put in my unit number. I put it in "instructions." The driver never got the info.

@srubinovich We apologize for what you have experienced, this is not the experience we want you to have with Lyft. Please send us a DM so we can look into this for you. x.com/messages/compo…

@srubinovich We’re sorry to hear about this. Please know we’d be glad to look into this for you. Kindly send us a DM so we can assist you. x.com/messages/compo…

@msmalyka We're truly sorry to hear about your recent experience with one of our drivers. Your safety is our utmost priority, and incidents like this are concerning. Could you please DM us at your earliest convenience? x.com/messages/compo…

my lyft driver almost crashed into somebody 😐😐😐 get me outta this deathbox!!!

@AndresCarmqd3l We appreciate you asking for an update your case. Kindly DM us at your earliest convenience, so we can look it up for you. x.com/messages/compo…

@AskLyft Hi, I’ve been waiting several days for an update on my escalated case (#232934450) and haven’t received any response via email. This is my main source of income and I would really appreciate any help. Thank you.

@Esteban404477 Thanks for bringing this to our attention and we want to make sure you are taken care of. Kindly DM us at your earliest convenience so we can review this for you. x.com/messages/compo…

@AskLyft Hi, I submitted an appeal for my account deactivation on April 3rd and have not received a response yet. I would really appreciate if someone could help review or escalate my case. Thank you.

@reg34155 @lyft We're very sorry to hear about any issue involving your phone number and access to your account. We'll be here to support you in any way we can! Please feel free to DM us at your earliest convenience. x.com/messages/compo…

@Lyft this is now beyond unacceptable. Your system is logging my phone number into a stranger’s account and I have full access to her personal data (address, email, payment info).