@1plus14eva Thanks for bringing this to our attention and we want to make sure you are taken care of. Kindly DM us at your earliest convenience so we can review this for you.
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@lyft My son was charge 150.00 for damage that was falsified from 3 years ago. You will not return his money and say it was justified. How does closing a door to a car result in a handle falling off.
@wearedoomed4 We’re so sorry to hear about what happened. We definitely want to look into this further to make things right! We want to protect account privacy, kindly DM us directly so we can help sort this out.
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.@lyft
An hour before my 20 min, $60 ride to airport you cancel and tell me to book another.
I go to the app and it tells me I have a sched pickup and to cancel that first.
Last time with you guys
Thieves
@notjoemontes We’re sorry to hear about this experience. If you’d like any assistance from our end on this, please don’t hesitate to DM us at your earliest convenience. We’re glad to help!
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@YardcoreEnt Please try searching for @Lyft on X and selecting the message icon from our profile page to start a new DM directly. You can also send us a DM on Instagram and Facebook, we can also assist you there.
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@YardcoreEnt We're sorry to hear that you're having trouble getting in touch with us and we understand where you're coming from. Please send us a DM here so we can assist better.
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@TweetATherapist We’re sorry to hear about this experience. If you’d like any assistance from our end on this, please don’t hesitate to DM us at your earliest convenience. We’re glad to help.
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One time my @lyft driver made an unsafe u-turn and I go “woah” because they whipped around on a busy city street which took me by surprise. The driver immediately pulls over. “Get out.” I was stunned but got out. (Continued)
@YardcoreEnt Hi there, we're sorry to hear that you feel that way with our Lyft support and we're here to help out. You can send us a DM for us to assist you better.
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@tracyscott6583 We’re sorry to hear about your recent experience. We'd be glad to look into this for you. Please send us a DM so we can have a further discussion about your experience.
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@lyft just had of your drivers refuse to pick me up since the account is in my sons name. Never had issues before. He saw my walker and made a face. Isn’t that discrimination?
@cassandrafoy We know that it's never fair to experience a stolen ride while waiting for your driver to pick you up. Kindly DM us at your earliest convenience so we can review this for you.
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@lyft@CitiBikeNYC representative instructed me to leave a defective bike unattended at a station and that their team would come get it. Now they are saying I am responsible for the missing bike and might be charged around $1300 for something completely out of my control.
@exeevo We’re sorry to hear about the experience you had. Kindly DM us at your earliest convenience so we can review this for you.
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@lyft why tf am i now paying $2.99/month to Price Lock my $4-6 work rides to $10.71 ??? and why is it IMPOSSIBLE to cancel this stupid shit?
the most useless, thoughtless, scammy feature ive ever seen from a company and I thought Uber was bad...
@BystromCesar We understand how concerning it is and this is definitely not the experience we want you to have from us. Kindly DM us so we can assist you.
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@BostonLimos We’re sorry to hear about this experience. If you’d like any assistance from our end on this, please don’t hesitate to DM us at your earliest convenience.
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@Lyft deactivated my account permanently based on allegations that CHANGED between two emails 4 days apart.
Mar 10: "tried to hit passenger with vehicle"
Mar 14: "weapon threat" + "protected class refusal"
Three different accusations. Zero evidence. Zero response to my appeal.
We sincerely apologize for the inconvenience caused by the delay with your requested ride. We understand the importance of your time and would like to investigate this matter thoroughly. Please contact us via direct message with your details so we can work toward an immediate and appropriate resolution.
@lyft my ride has been traded off to THREE different drivers and still no one is here yet. I’m getting sick of this shit! It’s happening with every ride now. If I’m late to work today you will never hear the fucking end of it!
We sincerely apologize for the delay you experienced while waiting for your ride; we know how frustrating and inconvenient this can be. We would like to look into this for you immediately to ensure we find a fair resolution. Please send us a direct message with your details so we can make this right.
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@fknconfused We’re sad to know you're having difficulties finding a driver at the moment. Kindly DM us at your earliest convenience so we can review this for you.
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@BostonLimos We apologize that you're unable to send a message directly. Please visit help.lyft.com and scroll down to the 'Contact Us' button to reach our specialized team. They’ll be happy to assist you further!
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"Hey @Lyft — I've been waiting weeks for a response to my formal appeal after my account was wrongfully terminated based on false passenger allegations. No reply. This is my livelihood. Who can actually help? #Lyft#LyftDriver"
@regfunkid We’re sorry to hear about this experience. If you’d like any assistance from our end on this, please don’t hesitate to DM us at your earliest convenience. We’re glad to help.
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@spencersj We are sorry to hear about this situation. In order for us to assist you better, please feel free to direct message us.
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@lyft why is Lyft completely wrong in its waiting time estimates these days? Used to be my No. 1 Rider app but not any more. Plus I get charged even if the driver dies not move for 5 minutes!
@kidojayyy We’re sorry to hear about this. We’d like to help make things right. Please send us a DM so we can look into this for you.
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@lyft I spent 80 bucks for a 50 minute ride and Theres one guy in the area sitting still yall gotta do better man like Im spending money on rides that should be quick and snappy why is he just sitting there doing nothing