Jayne Ingram

I've been trying to post about GTM strategy, but my reality show love sankeys seem to get more love. So here we go again! A passion is a passion, right?

@ruchie_isaac This is the hill worth dying on. The companies I've worked with that get this right don't just retain - they expand. CS as a mindset means every team (product, sales, support) owns the customer outcome, not just the CSM.

Customer success isn't a department.
It's a mindset. The moment you stop caring about your customer after they pay? You've already lost them. Retention > Acquisition. Always. I will keep ringing this.

@snowcorptech Customer success first on the list - love that. Most SaaS companies treat CS as an afterthought until churn hits. The ones that scale fastest bake retention into the product from day one.

5 SaaS scaling tips from building Snowcorp: 🔵 Prioritize customer success, 🔴 focus on automation, 🟢 optimize backend architecture, 🟡 streamline operations, ⚫ learn from mistakes.

Sometimes I use Claude to build web apps that further my career. Sometimes my husband and I debate the success rate of Love Is Blind so I make a Sankey diagram to prove my point. 49 engagements. 14 weddings. 9 still together. The craziest part? They BEAT the national divorce rate

Stop hiring for scale. Start building for leverage. One AM with the right internal tools can outperform a team of five without them.

@GomezBuilds This is so real. The best CS teams I have seen flip this - they automate the reporting and spend that time actually talking to customers. When the metrics are a byproduct of great work instead of the goal, retention takes care of itself.

Customer Success teams spend more time reporting metrics than actually helping customers succeed. Then wonder why retention is a problem.

@kmugash Love the distinction between faster and rethinking. Most teams just bolt AI onto broken processes. The real wins come from asking what the workflow should look like if you started from scratch today.

This week I rebuilt how I use AI for Customer Success. Not making the old way faster. Actually rethinking the workflow. Full breakdown dropping tomorrow. #Startups

@1_to_100m The irony is most CS teams want to listen more but they are buried in manual processes - updating CRMs, building reports, chasing renewals. Fix the tooling and suddenly your team has time to actually retain.

It costs $1 to keep a customer. It costs $5 to find a new one. Yet founders spend 90% of their time flirting with strangers (Sales) and 10% listening to their partners (Customer Success). Listen to your clients and customers. #SaaS #Retention #Churn #ValentinesDay

Start with the pain point. The first thing I’ve made money from is also the most boring tool I’ve ever built. It fixes a dumb flight log formatting issue so pilots can actually log their hours. Built for my husband.He shared it at work. People used it. clearedtolog.com

Being a Lovable advocate means getting the 'we're smarter now' email and the 'has it gotten dumber' Reddit post within 60 seconds of each other. I wouldn't have it any other way 🫡

@connorkapoor The pattern everywhere: complexity as a proxy for legitimacy. The best builders ship the simplest version that solves the actual problem.

Hardware startups aren't hard, the people running them are just stupid. They have this intrinsic valley of death when they think they need to be like elon and verticalize their widget production in house bc spacex did it. so they go raise a couple of million $ and get leverage for a couple of CNC Mills, a laser cutter, and a shit ton of 3d printers. Then, after their launch video goes viral, it's time to move into production. They have to invest an enormous amount of time and resources to redesign everything because they don't understand industrial manufacturing, production planning, assembly & DFM at scale. There is enormous alpha in leaning on expert manufacturers and services early on. And there is an opportunity for manufacturers and manufacturing startups to get in good with the hardware teams from the beginning, creating a symbiotic positive feedback loop.

@kylascan There's something to this. The tools people actually use are the ones that feel like collaboration, not consultation. Naming is product design.

I wonder how much power Claude has because Claude is a human name. ChatGPT too corporate. Gemini too ethereal. But Claude. Wow. That's coworker.

@mrinal @autonomy_comp @claudeai 15 minutes to a live app. Meanwhile I'm still debating with myself whether my folder structure is 'scalable enough.

Claude Cowork + Autonomy is lovable 🥰 Vibe-coded in Cowork and shipped with Autonomy: An app that uses parallel deep research agents to fact-check news articles. It took 15 minutes and the app was live on a public address in @autonomy_comp Great work @claudeai @felixrieseberg 👏

@peterkell_ The best tool is the one that doesn't make you feel like you need a CS degree just to change a button color.

@kariebi_ The client who paid $10k for a Lovable app is infinitely happier than the one whose dev spent 3 months 'architecting' before writing a single line of code. Ship > Ship later > Ship never.

Clients don’t care about your tech stack. I’ve seen developers charging $10,000+ for apps built on Lovable. The reason they get paid isn't the code, it's something less talked about. Here is the reality of the high-ticket market: 🧵👇

'Non-technical' just means I break things instead of building them. But I break them VERY thoroughly.

@hopes_revenge Me explaining to my boss that I'm now a 10x engineer because I learned how to type 'please fix this' really nicely

how it feels to be nontechnical and use Claude code