Emirates Support

⚠️​ Be wary of imposter accounts. ⚠️​ Our only official channels are @emirates and @emiratessupport, and can be identified by their gold verification checkmarks. Always double-check before responding. Do not engage with or click on links shared from other accounts. If you require assistance, please DM us using emirat.es/xdm, or visit emirat.es/support.

@pongsapak24438 Hi Pongsapak, please make sure you’re following us here on X, then use the link below to send us a Direct Message at emirat.es/xdm. If the issue persists, please contact us at emirat.es/support. Thank you.

@EmiratesSupport @emirates How can I contact you? I can not send the message via emirates app.

⚠️​ Be wary of imposter accounts. ⚠️​ Our only official channels are @emirates and @emiratessupport, and can be identified by their gold verification checkmarks. Always double-check before responding. Do not engage with or click on links shared from other accounts. If you require assistance, please DM us using emirat.es/xdm, or visit emirat.es/support.

@Sofea56 Hi Sofea, we’ve replied to your DM, please check your inbox. Thanks.

@EmiratesSupport Please reply my questions🙏

Booked to travel with Emirates between 28 February and 15 April, 2026? If your flight has been disrupted, or if you just wish to change your travel plans, you have the following options: ✈️ Rebook on an alternate flight - You can rebook on another flight to your intended destination for travel up to 31 May, 2026. If your original travel date is within 72 hours, rebook by visiting emirat.es/managebooking or “Manage Your Booking” on the Emirates App. If your booking is for later, please contact us for assistance at emirat.es/support or emirat.es/xdm 🔄 Request a refund - You can request for a refund of your ticket by completing the refund form at emirat.es/refund. Please allow up to 15 days for your request to be processed. Booked through a travel agent? Please contact them directly for assistance with rebookings and refunds. Always check the status of your flight before heading to the airport, and visit emirat.es/travelupdates for the latest.

@gimmickhu Hi there, thank you for reaching out. Please DM us to review your ticket details. twitter.com/messages/compo…

@EmiratesSupport Hi there , i requested my refund on 04/03/26 and still haven’t received any refund. Can someone please check my refund status? I DM support last weeks and no reply too .

@Sofea56 Hey Sofea, we got your DM and replied. Thanks!

@EmiratesSupport Please reply my DM

@elllllaaaabbbbb Hi Ellla, sorry for the delay in our response. We're receiving a large volume of interactions on this channel. We saw your sent DM and replied to it. Please check your inbox. Thanks.

@EmiratesSupport @emirates @EmiratesSupport your DM me asking for my boooking details to help understand why I have only been refunded for one ticket on my booking not 2, and then no one is replying to me now. Please can someone DM me? I have messaged you my details

@P4539001289209 Hello Pawan, we're sorry for the delayed response. We've received your DM and replied to it. Please check your inbox. twitter.com/messages/compo…

@EmiratesSupport Can you please respond to the DM I sent you.

Emirates has resumed reduced flight operations after a temporary suspension earlier this morning (16 March, 2026). Some flights from today’s schedule have been cancelled. Affected customers will receive a cancellation notice and will be advised on reaccommodation options. Customers are advised to check the status of their flight on emirat.es/flightstatus before heading to the airport. Customers transiting in Dubai will only be accepted for travel if their connecting flight is operating. Please do not go to the airport unless you hold a confirmed booking. Emirates continues to monitor the situation, and we will develop our operational schedule accordingly. Customers can review the latest operational updates on emirates.com, and should check their email for notifications about changes or cancellations to their flights before travelling to the airport. We would like to thank our customers for their understanding and patience. The safety and security of our passengers and crew remain our highest priority, and will not be compromised.

Hi, thanks for reaching out and sorry for the delayed response. Due to the current situation we're experiencing a high number of messages due to which the responses are delayed. Please submit the online feedback form through the below link. Our team will investigate and write back to you. emirates.com/ae/english/hel… If you need any other help, please DM us.

@EmiratesSupport I’m afraid you are failing to answer my question, I am getting nowhere with my question. And feel disappointed that you are unable to answer me correctly.

@Maham54499382 Hello Maham, we're sorry for the delayed response due to the high volume of messages we're receiving. We've replied to your DM and look forward to assisting you. twitter.com/messages/compo…

@EmiratesSupport Hey @EmiratesSupport I have DM-ed you multiple times over the last few days. Could you be kind enough to reply. This has been such a terrible experience choosing to fly with you.

@BlackburnRach Hello, We've replied to you via DM, please check your inbox for more details. Thank you!

@EmiratesSupport Are you still running services from Edinburgh to Dubai? Those running today and tomorrow seem to be cancelled and only Glasgow flights running ?

@juneattorneys Hello, We've replied to you via DM, please check your inbox for more details. Thank you!

@emirates @EmiratesSupport Hi I had to move a flight with you because of the conflict but you had a connecting flight with fly Dubai and aid for seats how do I get a refund

⚠️​ Be wary of imposter accounts. ⚠️​ Our only official channels are @emirates and @emiratessupport, and can be identified by their gold verification checkmarks. Always double-check before responding. Do not engage with or click on links shared from other accounts. If you require assistance, please DM us using emirat.es/xdm, or visit emirat.es/support.

@missstephanie_b Hello, thank you for reaching out. We're sorry for the delayed response. We've replied to your DM. Kindly check your Inbox.

Hi @EmiratesSupport . I was travelling business class Dubai to Paris on 17th March and my 2 suitcases did not arrive. No one is picking up the phone in your customer service centre and the online system has not updated. Please tell me when I can expect to receive my belongings??

@SebastianCorri4 Hi, we advise you to check emirat.es/nowoperating for the status of specific flights. Thank you.

@EmiratesSupport What about my flight on 30th of April from HAM via DXB to DPS and back on 21st same routing backwards? Alternative flights on other companies getting more expensive by time …

Hi Moin, you may have Direct Messages from non-followers disabled in your settings. Please make sure you’re following us here on X, then use the link below to send us a Direct Message. If the issue persists, please contact us at emirat.es/support. Thank you. x.com/messages/compo…

@EmiratesSupport Unable to access the link. Please reshare. Thanks

@stumurray13901 Hi Stuart, we advise you to check emirat.es/nowoperating for the status of specific flights. You can also DM us via the link below and we will assist you as soon as possible. Thank you. x.com/messages/compo…

@EmiratesSupport @emirates Hi just wondering what about 23rd april ? What do i do to check if this flight is scheduled ? : )

@ChrisMorgan202 Hi Chris, we advise you to check emirat.es/nowoperating for the status of specific flights. You can also DM us via the link below and we will assist you as soon as possible. Thank you. x.com/messages/compo…

@EmiratesSupport We‘ll fly to DPS via Dubai on MAR27, flight EK140 from Prague seems scheduled every day, although sometimes delayed. How safe are we to take this connection?

@HenryZhao2 Hi Henry, please DM us via the link below and we will assist you. We are dealing with a high volume of enquiries, so please be patient and we’ll do our best to respond within 48-72 hours. Thank you. x.com/messages/compo…

@EmiratesSupport Does this apply to fifth freedom flights that are not booked with the DXB piece?

@YSameja47960 Hi Yasin, please send us a Direct Message via the link below. We are dealing with a high volume of enquiries, so please be patient and we’ll do our best to respond within 48-72 hours. Thank you. x.com/messages/compo…

@EmiratesSupport I booked ticket for 5 person Uae issued ViSa for 5 person can visa amount will be refunded by emitates When I I'll cancel my flight self ? Can I get full refund ?

⚠️ Keep your personal data safe. ⚠️ Do not share booking information, contact details, or any personal data in reply to our posts. Fraudsters may misuse this information. Send us a Direct Message (DM) instead, and we will assist you privately and securely: emirat.es/xdm

@SimbaTheRottie Hi, please DM us via the link below and we will assist you. We are dealing with a high volume of enquiries, so please be patient and we’ll do our best to respond as soon as possible. Thank you. x.com/messages/compo…

@EmiratesSupport Why is flight EK514 Dubai to delhi showing disrupted? My parents just departed on flight EK242 from Toronto to Dubai after everything was confirmed but now the connected flight from Dubai to delhi shows disrupted.

@h62072066 Hi Katia, please send us a Direct Message via the link below and we will assist you. We are dealing with a high volume of enquiries, so please be patient and we’ll do our best to respond within 48-72 hours. Thank you. x.com/messages/compo…

@EmiratesSupport Rebooked and you charged a full fare one way, the change costing more than the whole initially bought round way ticket. I believe you are in a crisis, but let's play it fair.

@drizzel_dries Hi, please send us a Direct Message via the link below and we will assist. We are dealing with a high volume of enquiries, so please be patient and we’ll do our best to respond within 48-72 hours. Thank you. x.com/messages/compo…

@EmiratesSupport The delay and lack of communication are causing significant stress. Can you please provide: The exact date the refund was released? The ARN (Acquirer Reference Number) so I can track this with my bank in the Netherlands? Passenger: Andries Houtman Email andrieshoutman@hotmail.com