Emirates Support

⚠️​ Be wary of imposter accounts. ⚠️​ Our only official channels are @emirates and @emiratessupport, and can be identified by their gold verification checkmarks. Always double-check before responding. Do not engage with or click on links shared from other accounts. If you require assistance, please DM us using emirat.es/xdm, or visit emirat.es/support.

Hi, if you are booked to travel between 28 February until and including 15 April, you can submit a refund request here: emirat.es/refund. Please expect approximately 15 business days for your refund to process. If your booking was made through a travel agent, they’ll need to assist you directly. There will be no additional fees for cancellations or rebookings.

Hi, @EmiratesSupport a if ours are 26 Mar flights, is that full refund without any charges as the refund form states fare conditions as advised at time of purchase? Also, is that one refund form for one booking reference as mine has 3 people for a booking reference? Thanks

@MishusWrld We're sorry for the delay in our response, Mishu. We’ve replied to your DM, please check your inbox. Thanks.

@EmiratesSupport I have had the worst experience getting a refund for my parents flight. Hours on hold to no response. Message after message just to be hit by an automated message reply or agents that reply that don’t seem to want to help. Worst customer service experience ever!

@RochakCFP Hi, we’ve replied to your DM, please check your inbox. Thanks.

@EmiratesSupport Please look into my DM.Thanks.

@aiyshinobi Hi Aiysha. We’ve replied to your DM.

@EmiratesSupport I already messaged a few weeks ago

Booked to travel with Emirates between 28 February and 15 April, 2026? If your flight has been disrupted, or if you just wish to change your travel plans, you have the following options: ✈️ Rebook on an alternate flight - You can rebook on another flight to your intended destination for travel up to 31 May, 2026. If your original travel date is within 72 hours, rebook by visiting emirat.es/managebooking or “Manage Your Booking” on the Emirates App. If your booking is for later, please contact us for assistance at emirat.es/support or emirat.es/xdm 🔄 Request a refund - You can request for a refund of your ticket by completing the refund form at emirat.es/refund. Please allow up to 15 days for your request to be processed. Booked through a travel agent? Please contact them directly for assistance with rebookings and refunds. Always check the status of your flight before heading to the airport, and visit emirat.es/travelupdates for the latest.

@KimCurates Hi Kimberley, we've replied to your DM. Please get back in touch when you're able. Thank you.

@EmiratesSupport Only bot replies?? Please contact me directly, thank you

@ShaadSifar Hi Shaad. We've replied to your DM.

@emirates @EmiratesSupport I have been following up since yesterday for my query. I had chat with emirates support agent in DM. But still there is firm response. Kindly respond with a proper answer.

@SriSampath15 Hello, We've replied to you via DM, please check your inbox for more details. Thanks you!

@EmiratesSupport Hello, it looks like EK211 and EK212 are being cancelled. Should I even plan to make bookings on MAA to DXB to IAH route? Thanks.

Emirates is now operating to these destinations: emirat.es/nowoperating. Customers can check availability and book on emirat.es/bookflights. We are accommodating customers with earlier bookings as a priority. ⚠️ Please do not go to the airport unless you have been notified directly by Emirates or hold a confirmed booking for these flights. Customers are advised to review the latest operational updates on emirates.com, and check their email for any notifications about changes or cancellations to their flights before travelling to the airport. For more information visit emirat.es/FAQs

@tygaaa8 Hi, please DM us via the link below. We are dealing with a high volume of enquiries, so please be patient and we’ll do our best to respond within 48-72 hours. Thank you. emirat.es/xdm

@emirates Barakallahoufiekoum. Salam aleikom. I have received an email which says i only receive 1 refund and not all 4 tickets? Can you please dm me.

Eid Mubarak from all of us at Emirates 🌙✨ 🌙✨ طيران الإمارات تتمنى لكم عيد مبارك

@Big_B_10 We're sorry for the delay in our response, Brian. We’ve replied to your DM, please check your inbox. Thanks.

@EmiratesSupport Hello, Please respond to my DM’s. Thanks

@c_robinson79846 Hi, you can expect your refund to be processed within approximately 15-21 business days. Thank you.

@EmiratesSupport @emirates Has anyone actually managed to get their holiday refund IN THEIR BANK as yet? Absolutely disgusting that @emirates are STILL holding my money when my holiday has been and gone. I will NEVER book with them again - my friends who booked with BA & OTB had their refund in 48h!!

@lovekindIy Hi, we’ve received your DM. Please note that our Contact Centre is currently experiencing a high volume of messages and calls, leading to increased wait times. We appreciate your patience and we’ll do our best to respond within 48-72 hours. Thank you.

@EmiratesSupport Hi could you please respond to mine too?

@LeFidget Hi, please DM us via the link below. We are dealing with a high volume of enquiries, so please be patient and we’ll do our best to respond within 48-72 hours. Thank you. emirat.es/xdm

@EmiratesSupport Why are you not refunding the seat booking cost? If you sell the seat again, you will charge the next customer for this and if you don’t sell the seat again, nobody is booked into the seat so why should any payment be due for its selection?

@phunchindanon Hi, there will be no additional fees for cancellations or rebookings. If your booking was made through a travel agent, they’ll need to assist you directly. Thank you.

@EmiratesSupport @emirates I have ticket on 12 April , But I request For refund On 7 March before Announcement I can receive Full or Have refund Fee

@HeiHug Hi, please DM us your booking details via the link below. We are dealing with a high volume of enquiries, so please be patient, and we’ll do our best to respond within 48-72 hours. Thank you. emirat.es/xdm

@EmiratesSupport I need urgent clarification about my flight (Kuala Lumpur–Barcelona, April 7, 1h transit in Dubai). My booking changed from “confirmed” to “with alteration” and I cannot reach you by phone. Please, what will happen with my flight? Rebooking options? I need assistance ASAP.

@BlackatVIII Hi, yes you will. You can submit a refund request by visiting emirat.es/refund. If your booking was made through a travel agent, they’ll need to assist you directly. Thank you.

@EmiratesSupport Will I get full refund if flight disrupted?

@BallaniChirag Hi Chirag. Thanks for reaching out. Please DM us your booking reference, full names of all the passengers and registered email address. We'll be happy to check on your query. Thank you

@EmiratesSupport Hey, Just want to confirm my flights to Düsseldorf from Mumbai.m(22.3) Because of delay, my layover has reduced to 1 hour. to be 2 hours initially. Can you please confirm that my flights are confirmed & also we will be assisted to make a quick transfer?

@kinioamol Hi, please DM us via the link below. We are dealing with a high volume of enquiries, so please be patient and we’ll do our best to respond within 48-72 hours. Thank you. emirat.es/xdm

@EmiratesSupport Hi @EmiratesSupport i had requested refund for my flight which was on April 2nd and i had to pay penalty of $400 around per business class ticket…. Can you please look into this matter

@o_hora23548 Hi Aisling, there will be no additional fees for cancellations or rebookings. If your booking was made through a travel agent, they’ll need to assist you directly. Thank you.

@EmiratesSupport @emirates Hi @EmiratesSupport Due to fly March 27. Are you offering 100% refunds if we cancel?

@rx7_150 Hi Fahad, you can expect your refund to be processed within approximately 15-21 business days. Thank you.

@EmiratesSupport How many days does it take to get a refund?

@lanaonice Hi, please DM us the traveler's full name, baggage file reference, and email address so we can check the status and assist you further. You can also go to emirat.es/baggagestatus.

@EmiratesSupport Hi Emirates, we understand you’re all working under pressure. Our baggage didn’t arrive on our flight on 17 March. We haven’t received any update and unable to reach anyone by phone. We’re travelling with 2 small children & urgently need our luggage. Could you please help? Thanks

Emirates has resumed reduced flight operations after a temporary suspension earlier this morning (16 March, 2026). Some flights from today’s schedule have been cancelled. Affected customers will receive a cancellation notice and will be advised on reaccommodation options. Customers are advised to check the status of their flight on emirat.es/flightstatus before heading to the airport. Customers transiting in Dubai will only be accepted for travel if their connecting flight is operating. Please do not go to the airport unless you hold a confirmed booking. Emirates continues to monitor the situation, and we will develop our operational schedule accordingly. Customers can review the latest operational updates on emirates.com, and should check their email for notifications about changes or cancellations to their flights before travelling to the airport. We would like to thank our customers for their understanding and patience. The safety and security of our passengers and crew remain our highest priority, and will not be compromised.