Linu Arjun

@AmazonHelp The link is not working

@LinuArjun We understand your concern. We’d like to take a closer look at this. Kindly connect with our team here: amzn.to/4vsQpVm, and we'll assist you further. Please be informed that the link mentioned will stay active for 1 hour. -Idrees

Unusable product. Paid ₹427. Refunded ₹139. Reason? “Promotional adjustment.” So customers are penalized for using a coupon even when the product is defective? This isn’t just policy — it’s unfair. @AmazonHelp @AmazonIndia @andyjassy please look into this.

@AmazonHelp This explanation is for cancellation post-shipment, which is not my case.I received the product, found it unusable, and returned it within the return window with original tags. In such cases, why should the customer bear a loss due to promotional adjustment? @amazon @ajassy

We apologize for the inconvenience caused with the refund. Please be advised, if the product is shipped and the order is cancelled post shipment, the Amazon Pay Balance cashback that has been credited to your account will not be cancelled. Your refund amount will be net of the cashback value. For more information please refer to this link: amzn.to/4bRiyN1. -Sravan

@AmazonHelp My order wasn’t cancelled that way. I had received the order and returned within the return window since the product was useless. I returned it with original tags. I believe i am fully eligible for what i paid. This is not about money but fairness

Attaching screenshots for reference. Product was unusable and refund received was only ₹139 out of ₹427. Adding here — this isn’t about the money, it’s about fairness. When a product is unusable, the customer shouldn’t end up bearing a loss just because a coupon was applied.

@bigbasket_com Im not looking for a resolution going forward. I expect one for the inconvenience already caused @bigbasket_com @TataCompanies

@LinuArjun @LinuArjun Please accept our sincere apologies for the negative experience. Be assured that we have escalated the issue with the concerned team, and it will be taken care of going forward.

@bigbasket_com Thank you. I hope the team addresses the core issue — customers shouldn’t have to place a new order or pay extra when an item is missing due to a platform error. Also, support chats should not be closed while the customer is still explaining the issue.

@LinuArjun We are sorry to hear about the inconvenience. Rest assured, this has been raised with our concerned team and will be reaching out to you shortly.