MetaMask Support

We are continuing to receive reports of email phishing campaigns asking users to "verify" their wallet to comply with KYC regulations, along with other types of "verification mandates". These emails are SCAMS! MetaMask wallets are NOT ASSOCIATED with user email addresses!

Hi and thank you very much for raising this! Could you please get in touch with our support team at support.metamask.io so they can take a more in-depth look at the issue you're encountering? Initially you'll talk with an AI helper but you should be able to get connected with a human agent by asking it for one.

@MetaMaskSupport Can you confirm whether: Aave/Base Earn integration is currently degraded or unsupported? There are known indexing issues affecting Base DeFi positions? Earn actions for aUSDC on Base were intentionally removed?

@MetaMaskSupport MetaMask has become more of a frustration than a tool. I’m experiencing multiple issues with the MetaMask Portfolio/Earn integration on Base network. Is this - a broken UI, - a partially rolled-out update, - a Base-specific indexing issue

@Ardhy0201 It would be best to reach out to our support team at support.metamask.io by using the "Contact Support" field there. They'll be able to take a more in-depth look at what might have happened.

@MetaMaskSupport @UiiU_100 Please help me, my account was deducted from my access but my Metamask balance is not working.

Hello @MetaMaskSupport, I created my wallet using @SafePal with a 12-word seed phrase and a 13th word/passphrase. I’m trying to import it into MetaMask but I can’t find where to enter the 13th word/passphrase during the import process. Could you please guide me

@TheTripleDotter Hi, it would be best to reach out to our support team at support.metamask.io by using the "Contact Support" field there. They will be able to take a more in-depth look at what might be triggering that error.

@MetaMaskSupport This is total bullshit. You want my email to send a code.....but an error occurred....WTF???

We are continuing to receive reports of email phishing campaigns asking users to "verify" their wallet to comply with KYC regulations, along with other types of "verification mandates". These emails are SCAMS! MetaMask wallets are NOT ASSOCIATED with user email addresses!

@MrReitz Hi there and thank you for reaching out, could you please provide a bit more context into the issue you're encountering related to perps?

Don't you love when something @MetaMask tells you about something, and then tells you can't do it when you try to? Isn't that just great? Especially when it's something that you actually want to do. @MetaMaskSupport Actually, I can do perpetuals on coinbase app.

@ma_dynasty1 @MetaMask Hi, please make sure you have the latest version of MetaMask (guide on how to update here support.metamask.io/configure/wall…). If you're already on the latest version, please contact our support team at support.metamask.io so they can take a closer look at what might be causing this.

@MetaMask has become very slow lately. @MetaMaskSupport should kindly work on it.

@DeviantCorp99 Hi, you should be able to get in touch with our support team by using the "Contact Support" field at support.metamask.io.

@MetaMaskSupport @UiiU_100 HELLO MM I have a complaint how do I reach out?

@cryptocyphereth Hey, thanks a lot for reaching out about this! Would you please be able to contact our support team at support.metamask.io by using the "Contact Support" field there? By doing so our team will be able to take a more in-depth look at what might be causing this for you.

@MetaMaskSupport hey, can you please make another update on your browser plugin? it pop up every time i open a website. very annoying. i do not call it. i just browse news not related to crypto. it only happens after updated to the latest version. thanks

@Xaxaeth Hi there and thanks for reaching out about this! I would recommend reaching out to our support team at support.metamask.io by using the "Contact Support" field there before doing anything, they will be able to take a more in-depth look at what might be causing this.

@MetaMask tried to withdraw from @aave using MetaMask but it keeps showing 0-0. Is it a MM ui problem? Kinda stuck here, don’t want to get phished and not sure what to do. Any help guys?

On the topic of how to correctly restore a wallet using a secret recovery phrase in MetaMask I'll share the knowledge base article/guide on how to do so here: support.metamask.io/configure/wall…. Please feel free to let us know if you have any other questions!

@UiiU_100 Hi there and thanks for reaching out! MetaMask uses a 12-word Secret Recovery Phrase for wallet creation and restoration (it supports 24-word SRPs for restoration as well). It does not support restoration for 13-word Secret Recovery Phrases though.

It sounds like you've been communicating with fake support, please be careful! The only way to contact the MetaMask Support team is by using the "Contact Support" field on support.metamask.io. I'd suggest reaching out to our support team following what I've shared above, they'll be able to take a more in-depth look at the entire situation you're encountering.

@MetaMaskSupport Your support team sent me a message and they said to me that send over 100$ ethereum to my wallet to fix my problem to Bobo migration but that pick up my money and doesn’t solve my problem 136$ of my wallet gone

@frostyz Sorry to hear about that frustrating experience. It's likely an RPC setting that needs to be adjusted. Please reach out to our Support team at support.metamask.io -> Contact Support -> Connect Wallet and we'll be glad to assist.

I literally just tried to send a transaction on MetaMask from Wallet A to Wallet B. It was not working. Finally importted my last wallets to Rabby and ready to delete the app i used since 2018. Was nice, but you completly lost the game, gg.

Hi there, something you could try regarding this: Disconnect from the site, clear browsing data from Settings > Security and Privacy, then try to reconnect & see if you get the prompt now. If after trying this you're still experiencing the same issue I'd recommend reaching out to our support team at support.metamask.io by using the "Contact Support" field there, they'll be able to take a more in-depth look at what might be causing this.

@MetaMask @sue_xbt Your mobile app doesn t prompt sign messages . And it s not my phone or the app version .

You must use only ONE wallet for ALL your crypto: Phantom or Metamask Which would you choose?

@JJ_Physike07 Hi, please make sure you have the latest version of MetaMask (guide on how to update here support.metamask.io/configure/wall…). If you're already on the latest version, please contact our support team at support.metamask.io so they can take a closer look at what might be causing this.

@MetaMask @HyperliquidX Please I need help my metamask cannot connect to BNB, Polygon, and many other networks... Also it cannot be detected by SIDRA for wallet connections. Can you guys help out with this situation 🙏

Perps are now live on MetaMask extension. Go long or short directly in your wallet. Directly in your browser. Powered by @HyperliquidX.

@lipinoleg1 @MetaMask @themiracle_io Hi there and thanks for reaching out, which one of the benefits are you facing difficulties with exactly?

@MetaMask @themiracle_io why can't I get it? The deadline was June 3rd!

The fox comes with benefits. 🦊 MetaMask Mobile just got an upgrade: discover tailored benefits, exclusive access, and airdrops you’re eligible for! Powered by @themiracle_io.

@Swishmeta Hi and thanks for reaching out about this! Please make sure you're on the latest version of the app, if you're already on the latest version, I would recommend contacting our support team at support.metamask.io, they will be able to take a closer look into this.

Why can’t I send @unishorns?

@shloch Hi and thanks for reaching out about this! Are you still unable to login? If yes I'd suggest reaching out to our support team at support.metamask.io by using the "Contact Support" field, they'll be able to investigate what might be causing that error to appear.

Hello @MetaMask ; just created my virtual card account Immediately after creation, i cant login <--i get "invalid login details" something i just complete 3 seconds before. This happened on repeat

@Chekopx Hi there and thanks for reaching out about this! I would recommend contacting our support team about this at support.metamask.io by using the "Contact Support" field there, they will be able to take a more in-depth look at the issue you're experiencing.

@MetaMask Dear uncle Meta! I have problems with predictions market in MetaMask app, How are the fix it going?

Figma is reporting earnings in less than an hour, and $FIG is already up 6% today. Trade it directly in MetaMask. ⤵️

@Thecryptokidder Anytime, here to help! If the transaction is successful on the block explorer the tokens should have arrived at the address you've sent them to. You can see both the "from" and "to" address by looking up the transaction id on the explorer.

@MetaMaskSupport Thanks for responding, it's updated ofc. Okay I'll reach out to the support team and request help. Regarding the network's block explorer, it's been approved on my end on tokenpocket so how does he go about it from his metmask

Ngl, this has got to be the worst update @MetaMask has ever done, Tron and Sol got added. Okay cool but why disintegrate everything the users live for. Everything just looks mehh, not organised, shabby interphase and mechanics and transactions seem to take forever to be confirmed

Hi and thanks for reaching out about this. If you're experiencing slowness on the app or any issues with it whatsoever I would first recommend trying to update it to the latest version if you haven't already. If you are on the latest version and it's persisting please reach out to our support team at support.metamask.io by using the "Contact Support" field there. They'll be able to take a closer look at what might be causing it. Regarding the CORE token issue, have you checked the network's block explorer to see the status of the transaction?

Everything on the app is just sluggish and I miss the old metamask. Everything was just simple, in order and lastly it got the job done. Btw @MetaMaskSupport I sent 60 core to a friend from tokenpocket wallet and he's yet to receive it, it's been minutes already. Pls see to it