MetaMask Support

We are continuing to receive reports of email phishing campaigns asking users to "verify" their wallet to comply with KYC regulations, along with other types of "verification mandates". These emails are SCAMS! MetaMask wallets are NOT ASSOCIATED with user email addresses!

@CryptoTinge Hi, it would be best if you'd reach out to our support team regarding this at support.metamask.io by using the "Contact Support" field there. They will be able to take a closer look at what might have happened.

@MetaMaskSupport I've been in crypto since 2012. I need someone to look into this situation for me. Since I truly believe it was a flaw in the swap contact across ecosystems. Honestly you can get back to me ASAP. Thanks @MetaMask @MetaMaskSupport

@BoliBolircv4 Hi there and thanks for reaching out about this! Could you please provide more info/ context about what kind of help are you in need of?

@MetaMaskSupport I need help

@jcglza Checking with the team right now, will let you know here as soon as we hear back!

@MetaMaskSupport Messaged again. No answer...

how come my @MetaMask card have negative credits?! Contacted the support but they still haven't fixed it. @MetaMaskSupport

@Losdecanarias Hi there and thank you for reaching out about this! If you already have a ticket created related to your issue please wait for the team to get back to you. You can follow up with them via the ticket if you want to add any additional information.

Hey @MetaMaskSupport @BaanxGroup, urgent supervisor review needed for ticket [GWJ0LM-W5D2X]. System processed a delayed capture for a CANCELED eBay order AFTER refund. You used my refund to pay an invalid voided charge. Fix this technical glitch. 💳❌ #MetaMask #Web3‌‌

@ilkercetin88 @MetaMask Hi, please make sure you're on the latest version (guide on how to update here support.metamask.io/configure/wall…). If you're already on the latest version, please contact our support team at support.metamask.io so they can take a closer look at what might be causing this.

Whaat 🥶@metamask #metamask thos is joke ?

Hi, you're using the Smart Accounts feature in MetaMask. You can confirm this by looking up your address on the Monad explorer and going to the "Authorizations (EIP-7702)" section. When switching to a smart account it simply points your basic account to a specific MetaMask smart contract that will perform enhanced functions for you, thereby granting you some “smart account” benefits without migrating your funds or changing your address. You can learn more about how the Smart Accounts feature works here: support.metamask.io/configure/acco…

Hello, this is my first time using the Monad network. I deposited Monad to MEXC using my MetaMask wallet, but MEXC has not credited the funds, even though the Monad is clearly already in the MEXC wallet. monadvision.com/tx/0xb294e050d… @monad @aPriori @MetaMaskSupport @MEXC

MetaMask Prediction Markets have been upgraded. 🆙 Update to the latest version of MetaMask Mobile to get access!

@quickadd_eth Hi there, it would be best if you'd reach out to our support team regarding this at support.metamask.io by using the "Contact Support" field there. They will be able to take a closer look at the issue you're encountering.

Still cant list anything through @MetaMask have tried clearing everything re installing and still nothing?

@Shaash907 @MetaMask Hi, did you reach out to our support team regarding this at support.metamask.io by any chance yet? If not, I'd recommend doing so as they will be able to help take a closer look at what might have happened.

@MetaMask My #Metamask Wallet got hacked and Drained for the first time I've been using more than 6 years. this is the address my funds sent: 0x9480A1B4F692779Bc6d9D815b7aB6c5d03503547

@jcglza Could you please follow up with the team via the ticket you have open one more time and let us know if they get back to you soon? Thank you very much!

@MetaMaskSupport Last update was like March 20 Last message I sent was April 9 asking for an update No response The card cost a lot of money and I cannot use it...

@richclasdecor Hi there and thanks for reaching out! Could you please provide a bit more context related to the issue you're facing? Such as what isn't working properly exactly, are you getting any errors when trying to do something specific?

@MetaMaskSupport hey guys!! metamask isnt working properly! can you please check @MetaMask

Never forget

@AbdielSoy Hi, did you reach out to our support team at support.metamask.io regarding this by any chance? If not, I'd recommend doing so as they will be able to help take a closer look at this.

Off-ramp completed via MetaMask + Ramp but no payout received. No email, no account access, no support. Funds missing. @MetaMaskSupport @RampNetwork

@sage0000b Hi, did you reach out to our support team at support.metamask.io regarding this by any chance? If not, I'd recommend doing so as they will be able to help take a closer look at the issue you're experiencing.

@MetaMaskSupport Hello @MetaMask , I have been trying to make some transactions on metamask via already linked chains, but all to no avail. It's frustrating! Any guide?

@xjytol Got it, thank you very much for providing more context. In this case I'd recommend reaching out to our support team at support.metamask.io as they will be able to take a more in-depth look at why you can't remove those tokens.

@pxsone If you want to get a grasp of the self-custody concept I would recommend going over our "What is Self-Custody?" lesson on our learn platform learn.metamask.io. I recommend all of the lessons there to be honest, it's a great place to start learning about Web3!

@MetaMaskSupport Thank you for this. I asked about self-custody because I keep hearing 'not your keys, not your coins.' So self-custody means I hold my own keys, right? No bank, no exchange? Just trying to make sure I understand. I'll read the article. Thanks again.

Is $ETH on its way back to $3000 or is it hopium choose your destiny ⤵️

@pxsone Hi, if you’re new to this kind of market and want an explainer, refer to our explainer here: support.metamask.io/manage-crypto/…. Once ready, you can open the app to trade. The guide covers everything you need from depositing and claiming funds, to opening and managing a trade.

@MetaMask please im a beginner here. How do these prediction markets work? People are putting money on ETH hitting different prices? And the percentages show how likely people think it is? Trying to understand. Thanks.

@GrzesiakGregory Hi, please make sure you're on the latest version (guide on how to update manually here support.metamask.io/configure/wall…). If you're already on the latest version, please contact our support team at support.metamask.io so they can take a closer look at what might be causing this.

Dear @MetaMask Hi, Long time user here. I have USDC that I am trying to send to my Coinbase wallet and meta mask keeps glitching. I have necessary gas in my account to be able to send the funds I am also sending it on correct network. Why is this happening? can you have someone reach out to help 11:15

@xjytol Could you please provide a bit more context into the issue you're encountering? Do you get a specific error message when trying to remove tokens or do the tokens just don't get removed after trying to remove them? What version of the app are you using as well?

@MetaMaskSupport Yo @MetaMaskSupport can you fix the app error with it not removing tokens when you try and remove them.

@jcglza Hi there and thanks for reaching out about this! When was the last time you've received an update from the team on the issue you're experiencing? If you have an open support ticket please feel free to reply to the team again to ask them if there are any updates available.

@MetaMask @realmleinad @MetaMaskSupport I reached the $5,000 USD limit and haven't got a solution in over a month.

@Dan_Seaton @MetaMask Hi and thank you for reaching out about this! The rewards withdrawals are now available from the card website. If you're still encountering any difficulties please contact our support team at support.metamask.io, they'll be able to take a closer look.

@MetaMask @MetaMaskSupport @MetaMaskSupport There is still no ability to claim rewards with the latest app update.