Econet Customer Care

Hello Buddie 😊, May you always include your contact number/s via Direct Messaging when logging your query to enable us to swiftly contact you for additional information, share query updates/status, or any follow-up. We thank you for your unwavering support 🙏🏾

@dhlembaz @EcoCashZW @Shaktaa_Brackta Hi Buddie. Please check your DM for our response. ^SIM

@EcoCashZW @econet_support @Shaktaa_Brackta I've already shared my number and issue in your inbox....

@EcoCashZW @econet_support can you please assist

@SimonMarah Hi, @SimonMarah. Our apologies for the experience. Please DM us your mobile number, email address, and the name of the handset you are using for further assistance. ^SIM

@econet_support hie i need help i cant log in into my ecocash app

@primroseswey Hi, @primroseswey. Thank you for reaching out. Please check your DM. ^SIM

@econet_support Hi been trying to access your dm for the past couple of days it's not working.

Hello Buddie 😊, May you always include your contact number/s via Direct Messaging when logging your query to enable us to swiftly contact you for additional information, share query updates/status, or any follow-up. We thank you for your unwavering support 🙏🏾

@GodfatherNatrix @econetzimbabwe Hi, @GodfatherNatrix. Our apologies for the experience. Please DM your mobile number for further assistance. ^SIM

Smart4you now too slow to play music from Apple💔💔Econet should change their strategy its better to give a fixed amount if data at constant speed @econetzimbabwe @econet_support

@BabaMakayla @econetzimbabwe Hi, chikonzy wacho. Thank you for your continued support #ZITF2026.

@econetzimbabwe This is Wow #ZITF2026 #iamdigital

#ZITF2026 Visit our Econet Stand and experience a world where everything just works smarter. 📍 Visit us at Hall 4 📅 20–25 April 🎁 Lots of prizes to be won

@eria1122 Kindly note that the price you are charged depends on your previous data usage under the Fair Usage Policy (FUP). This means our system monitors your usage patterns and allocates a package accordingly, which is why prices may vary. ^TKR

@econet_support Then what happens with this smart 4U bundle mine started at $15 now is at$ 23

@econet_support how does this Ecocloud bouquet works 0779404690

@SirCartier71029 Hi, @SirCartier71029. Kindly check your inbox for our response. ^TKR

@econet_support My ID 292060079G67 is registered on EcoCash. Which number is it linked to? DMed 20+ mins ago, no reply. Need help ASAP please.

@Madzidady @econetzimbabwe Hi,🇿🇼Kwalaz. We sincerely apologise for the experience. Kindly inbox your mobile number for further assistance. ^TKR

Guys network yenyu ye @econetzimbabwe @econet_support iri kunyatsomira speed here? Since I bought smart 4 u mine has been painfully slow. At first I thought it wasn't location but hey I have travelled a lot lately the results are the same

@eria1122 To access dial *143# select option 1 USD Bundles select option 3 Data select option 8 EcoCloud Bundle. ^TKR

@econet_support Just want to know how this Ecocloud works

@realalfanet Hi, NipelekeOUTNOW. Kindly check your inbox for our response. ^TKR

@econet_support Hello, please check your dms

@eria1122 Hi@ @eria1122, kindly DM us for further assistance. ^KZD

@thando_sibindi Hi,Thando Sibindi. Kindly check your inbox for our response. ^TKR

@econet_support Hi....currently i cant access the network to receive any messages. Perhaps email me on tsibindi@yahoo.com or msg me on the number i have been using 0027836273321

@econet_support may you please assist with reactivation of my number on the network. I am currently in South Africa and I cant load airtime and log on the network. The number is 0777005355

@GainmoreC87 Hi,Gainmore. Kindly note that the price you are charged depends on your previous data usage under the Fair Usage Policy (FUP). This means our system monitors your usage patterns and allocates a package accordingly, which is why prices may vary. ^TKR

@econet_support l want to purchase SmartforU bundle but it's expensive compared to others who pay as little as $5. What can l do to reduce the data price?

@cdemafa Hi, Mafa Kwanisai Mafa. Kindly check your inbox for our response. ^TKR

@econet_support Didn't get anything. I was defrauded today

@econet_support Your network challenge report has been submitted. Ticket ID: CR2604184003. We will investigate and provide feedback soon.

@WTawanhira @econetzimbabwe Kwaziwai William Tawanhira. Tinokumbirawo mutarise mhinduro yedu kuinbox. ^TKR

@econetzimbabwe @econet_support Muchandipindurawo riini Ku inbox?

AI is the beginning of a smarter Zimbabwe. Econet AI powers intelligent business through advanced AI solutions, sovereign cloud and next-generation digital infrastructure. The future of intelligent business starts now.

@primroseswey Hi, Primrose. Kindly inbox your mobile number and the deducted amount for further assistance. ^TKR

@econet_support Please stop any unauthorized deductions immediately and refund the total amount that has been taken from my account. I would appreciate your urgent assistance in resolving this matter.

@Walkerpeddler @Techzim We sincerely apologise for the experience. Please be assured that all feedback is taken seriously and is shared with the relevant teams as we continuously work to improve our services. Should you require assistance, kindly inbox your number and we will be happy to help. ^TKR

@Techzim @econet_support This plight by citizens is genuine and its not doing the network provider any good with these unending grievances by citizens its better to scrap off the bundle entirely than offer a service which is a disservice to many…

In January, we asked whether Smart4You is a lifesaver or nothing to write home about, and most of the comments were positive and upbeat. Three months later, after continuous conversations with our community, we are asking the same question again. Where do you stand?

@fredziso @econetzimbabwe For more information visit econet.co.zw/smart4u-bundle…

@fredziso @econetzimbabwe Hi, King Alfred. Kindly note that the Smart4U bundle operates under a Fair Usage Policy (FUP), where usage is monitored. Smart4U top up bundle is designed to restore speeds of the initial Smart4U bundle and does not extended the dates of the initial purchased bundle. ^TKR

@econetzimbabwe this Smart 4yu bundle of yoz is a scam. I'm told it's unlimited for a month but i top up mine in order to be ahead in the next month only to be told that your topup was eaten in the previous month and lasted only for 2days. @econet_support tinyareiwo #Mabhinya