Matalan

@Gridstip Hi Michael do you still need assistance if you do can you please DM us, Matalan

@Matalan Unusual malfunction seventeen hours prior to typing this Something wrong with the checkouts A sales representative tried a couple of different ways to get my Matalan card acknowledged To no avail :-| Something wrong with the network or something matalan.co.uk/stores/uk/nort…

@charleyholbrook Hi, can you please DM us with your order details so that we can take a look for you, Matalan

You heard it here first 😁 Shop the offer > spklr.io/6011EzGTl

@AshleyAnnx Hi, I am really sorry to hear that this has happened with your order, please can you send us a DM with your order number, email address, billing address and full name so that we can look into this for you. twitter.com/messages/compo…

@Matalan my order was dispatched on Friday and evri are still waiting on it arriving with them?

@Mimiroseandme Hi, please can you send us a DM with your order number, email address, billing address and full name so that we can look into this for you. twitter.com/messages/compo…

@Matalan I tried to arrange a return online, but it says the item is non-returnable. I also used the chat tool but wasn’t able to connect. I know the item couldn’t be returned in-store, but I wasn’t aware that it was completely non-returnable. How I can proceed with a return?

@mummymelons Hi Laura, we have tried to send you a DM, but can't as you don't follow us. Please pop us a follow so we can DM you, or send us a message via our website. Thanks!

@Matalan Do you have a complaints email? I did online chat and the person decided my complaint didn’t need escalating 🤔 I’m sure that’s for me to decide not them! Had an item cancelled due to “stock” yet it’s still on the website 48 hours later

Go on, treat yourself 😉 Shop the offer > spklr.io/6018EKsdK

@SoMoonstruck 👍- No problem,

@Matalan Thank you 😊

@Matalan picked these up from your Christchurch store having ordered them online. The order was obviously filled from stock in store. Imagine my surprise upon opening to find they were only £1 each & you were selling them for £2 each. I know it’s not a lot but every £ counts.

@im_grumpy83 Hi, We are sorry to hear this. Can you please DM us with your postcode so we can check availability in your local stores. twitter.com/messages/compo…

@matalan 2/2. Lining and ripped the bottom of the dress. We’re urgently trying to find a replacement but can’t find it. Can you help. Product code S3138982_C128. Size 4-5. Thank you

@Matalan please can you see if you can help a couple of stressed parents out. Bought the Elsa dress in size 4-5 for our daughter for our upcoming trip to Disneyland Paris. Let her try it on today as we told her about the trip. In her excitement she put her foot through the… 1/2

Who doesn't love a freebie?! 😉 Unlock now > spklr.io/6016EKa5y

@paul_montague Hey, we will get this looked into, thanks for informing us

@Matalan Do you accept pay over time on these.. What a bargain price, might buy two pairs 🤣🤣🤣🤣

Need your Bank Holiday 'fit sorted? We've got you x Shop the offer online only > spklr.io/6017EKYR1

@Emily_Robbinsx Hi there here it is spklr.io/6016EKdka

@Matalan hello, a dress I saw in stores isn’t anywhere on the website? Any help please?

It's time for a garden spruce up ☀️🤩 Shop the offers > spklr.io/6012EKVSm

Our sale just got even bigger 😉 Shop the sale > spklr.io/6015EKVSB

@LindsayAK Hi, could you DM us the product code and your postcode? We're happy to help.

Hey @Matalan are you able to work your magic and find me these in your stores in a size 6 please? matalan.co.uk/p/womens-footw…

@cstanding Hi Chris, I am sorry we do not currently offer free returns for our orders.

@Matalan can you help me do I pay for on line returns ? My local store Kendal closed last week to return too ?

@charll94 Hi, sorry to hear your order has not reached store as expected. Please provide your order number, and we can take a look into this for you.

@Matalan I placed an order from the sale on 09/4 and has been dispatched not arrived at store yet. I made another order and that was in store 2 days later can you help track it?

@maza1985 Hi, no. Online only.

@Matalan But not in store anymore?

@Matalan have you stopped Blue Light Card discount in store please?