Robb Sayers

@railandroad @GoviaThame73211 @TransportFocus @penaltyservices @RailOmbudsman

@GoviaThame73211 🚞😤 Utterly appalling from the officious revenue protection officers at #haywardsheath #Railway station today. £108.80 penalty for my 16yo son, despite having a rail ticket. He mistakenly has a 16<25 instead of a 16<17 railcard which apparently is not valid! 😖

@GoviaThame73211 @RailOmbudsman Disgusting treatment to 16yr old student travelling with reduced ticket (Haywards Heath <> Brighton). He had the 16-25 railcard and not the 16-17 one which apparently does not offer the same discounted fare. £100 fine 😖. Confused, upset, skint.

@JoshHassan10 @VodafoneUK Running again now

@robbsayers @VodafoneUK Is urs back up and running again or still down?

@VodafoneUK how do I pursue compensation due to loss of earnings due to the outage yesterday? With home broadband and 2 x Vodafone mobile contracts it was a real disruption. Thanks

Energy prices going ⬆️ again in April 👎 Anyone know what the point in @ofgem is? Customers continuing to be hung out to dry, in the wet. @MartinSLewis @MoneySavingExp

@HHTFC Noted 👍

@robbsayers Admin has a job

MATCHDAY! (if you conveniently ignore the weather from the past few days). Pitch inspection at 1pm 📷 - James Gething

SERIOUSLY impressive setup @HeathRugbyClub this afternoon in their new state of the art bar & clubhouse. Well done to all involved in making it happen 👏

What’s the point in @ofgem 💁🏻‍♂️

@Hertz49i Thanks, I’ll provide on DM but also keep this thread open (preserving privacy of course) so others can see your proposed resolution. Thanks

@Trip @WhizzAir Thanks Ricky, DM sent. Also, I understand the attraction in taking bad customer experience off the main feed so will keep others informed here also on progress (omitting any data privacy information of course)

@robbsayers @WhizzAir Hi Robb Sayers. Thank you for your feedback! We want to help you further with your concern. Thus, we've sent you a direct message. Kindly check and respond at your convenience. Thank you for your cooperation and understanding.^Ricky

@AgentSusanwell I’m not sure there is much point Susan. We were thoroughly let down at the last minute with no apology whatsoever. Faith lost in @Enterprise

@AmericanAir Is 1 month your usual turnaround time?

@robbsayers We see that Customer Relations has received your last reply and are currently working to review it. As soon as they've completed their review, they'll reach out to you directly.

@AmericanAir can someone please look into AA Ref#1-33827444531 and get back to me. I was getting help and now radio silence 😒

You @VasBlackwood - do you still do the London Krays tour? We did it a few years back and would love you to take us around again!

@HHTFC RIP Simmo. True club man and legend

Rest in peace, Tony Sim 💙

@TommyHilfiger No you don’t. We’re going round in circles here. Admit it publicly- @TommyHilfiger do not value customer loyalty

@robbsayers We really want to know more about this! Please reach out to us via DM.

@TommyHilfiger 😖 Disgrace that @TommyHilfiger will not honour an exchange for these flimsy glasses 🕶️ ($150+) as I did not keep the receipt after purchasing in #USA  around Christmas. Buyer Beware! Poor #CustomerExperience #CustomerService

@TommyHilfiger I sent a DM in hope you can resolve. Will then update this tweet per your response