Enterprise

For any assistance regarding tolls or citations, you’ll need to contact our Tolls & Citations team directly. Please go to spklr.io/6010EMuHM, where you’ll find multiple options for contacting that team. They’re available to answer any questions and offer support whenever you’re ready. I hope this helps! - Marisa

@Enterprise Please answer me this, when I rented a 2025 Mazda Cx50 on 5/4/26 at 1:25pm in Tewksbury, MA, how is it possible that I was charged for a toll a half an hour later over 1K miles away Jane Addams Memorial Tollway (1-90) 2:02 PM 5/4?

@SimmeeC We’d like to hear more about your experience so we can help! Please DM your rental agreement # & details. Thanks! – Drew twitter.com/messages/compo…

Day 3 of being stranded in rural Lavonia, GA after our @Enterprise rental was hit and towed away. Enterprise left me, my daughter, and my 82-year-old mother-in-law outside a CLOSED location in the rain with our luggage.

@Gil_Galinier Je suis vraiment désolée d'apprendre que vous n'avez pas encore été contacté(e). Nous avons transmis votre demande à la direction. Veuillez nous contacter par message privé afin que nous puissions faire un suivi direct avec vous. Merci beaucoup, -Nellie

@Enterprise vous me voyez obligé de faire un nouveau post ! Toujours aucun contact toujours aucun signe ! Vous êtes le degré zéro du service client ! #Boycott !!!

@nashreio Hello, we’re here to help! Please send us a private message so we can talk one-on-one. Once we’re connected there, we’ll ask for a few rental details so we can look into this for you. Thank you! - Marisa twitter.com/messages/compo…

@Enterprise Your Hartford CT airport manager won’t release my rental. My in-person ID is expired and they can’t accept a photo of my valid one that’s in Florida (dumb mistake). I’m only in town to lay my veteran father’s remains to rest at a military cemetery on Memorial Day. He’s in my backpack right now as I’m dealing with this. Where do we go from here?

@BruceGorodetsky Bruce I just checked, and I am showing that our desk at PIT is open until 1 AM, 7 days a week. You should be fine with an 11:30 or later pick up. Chris M

@Enterprise hello, I’m flying to Pittsburgh soon and we don’t land until 11:15 and you close at 11:30. If I have the app and prepay will we be able to get the car after 11:30?

@BruceGorodetsky You would not be able to have a late pick-up with a regularly scheduled flight that is arriving too late to pick-up. If your flight is delayed, and your flight information is on the reservation, the branch would wait. Chris M

@iServicezRE Hello, I’d like to learn more so we can help! Please send us a private message and we would be happy to assist further. Thank you! – Heather twitter.com/messages/compo…

Thank you @Enterprise for ruining my weekend. After reserving on your app, location called & said they didn’t have car I reserved & to call corp because I couldn’t transfer it on the app. New location w/corporate help didn’t have car either and now I don’t have a car.

@Jagga__Jagga___ Hello, we are here to assist. So we can help, please send us a private message of any concerns you may have. Thank you. - Isabella twitter.com/messages/compo…

@Enterprise I went to pick up my rental and was told there was no vehicle available! How can this happen? The attendant said they frequently overbooked vehicles and that she was too busy to phone me! This cost me hundreds and missed medical app. 3 weeks later and no call!😡

@332872Akm We’re here to help. If assistance is required, please send us a DM, so we can discuss your experience. Once we’re connected there, we can look into this for you. Thank you. - Khan twitter.com/messages/compo…

@Enterprisehubi @Enterprise At Dubai Int. Airport, u will get ripped off! They falsley deduct money from customers & let the customers wait! I am waiting for 2 months NOW! That is their understanding of Customer Services! YahiyaAhmedKhan, the "Manager" doesnt keep his promise!

@a_vida_real_ We’re here to help. If assistance is required, please send us a DM, so we can discuss your experience. Once we’re connected there, we can look into this for you. Thank you. - Khan twitter.com/messages/compo…

@Enterprise I am waiting for an answer from the CS team. The wichita ks team left without a car and I have a reservation. 3 days traveling in a borrowed car. What you will do? No contact. No answer. Only silence. Should I trust on the company again???

Spriggs, please have the main renter reach out to us here from his personal account with a DM that includes his rental agreement number, the full details and his contact information. We can get this to management, and they would be able to discuss what happened to him directly. Chris M

@Enterprise Also I'm done with it. I will miss the funeral thanks for nothing.

@cohbrbst Hello, we are here to assist. So we can help, please send us a private message of any concerns you may have. Thank you. - Isabella twitter.com/messages/compo…

@Enterprise why do you take reservations if you will not have the cars? Sat at the location for an hour to be told there are no SUV’s available even though I had a reservation! They were calling other locations to see if they had any. Bad business practices. Do better!

@mrpaisa2818 Hello, Diego. We’d like to help. Please send us a private message and include your reservation details, if you’re able, so we can get started right away. We’ll take a look and follow up with you. Thank you. -Chris R. twitter.com/messages/compo…

@Enterprise why is it that you send me a million emails to check in, I do, then my car is not available and ypur representative, stated that they hold a car because of the date, it seems kind of false advertising of the car guaranteed if you pre-checkin

@bhanuprakashcha We’re here to help. If assistance is required, please send us a DM, so we can discuss your experience. Once we’re connected there, we can look into this for you. Thank you. - Khan twitter.com/messages/compo…

@Enterprise @ExploreCanada @Canada don’t ever plan by believing @Enterprise they spoil your plans, never gives the car what you booked but they charge exactly what they want. I think it’s a biggest scam company in North America. No option for us in last minute, should take any.

@lamancell3 Merci pour votre commentaire. Afin de nous permettre d'examiner vos préoccupations, veuillez nous contacter directement au 0805 54 25 60. Merci. – Kim

@Enterprise Bonjour, votre programme de fidélité avec la journée gratuite en échange de points est vraiment nul !! Je veux échanger mes points et je vois qu'on ne m'enlève que 9cts. Je gagne quoi dedans???

@bostonboy4lyfe Hello, we are here to assist. So we can help, please send us a private message of any concerns you may have. Thank you. - Isabella twitter.com/messages/compo…

@Enterprise is a scam!! STAY FAR AWAY FROM THIS COMPANY!! WILL HAVE YOU RESERVE ONE VEHICLE, THEN WILL TRY TO GET YOU IN ANOTHER LESSER VEHICLE!! BAIT AND SWITCH!!! WONT CALL BACK AFTER COMPLAINT FILED, EITHER!!!

I am very sorry for the loss of your friend 'Spriggs'. The reasoning of the charge is weave to keep the renter as the responsible party until a walk around is done by a local agent. The car would be invoiced on the business day which would most likely be Tuesday after the holiday. I apologize for the confusion and inconvenience that this has caused. Chris M

@Enterprise I replied y'all have been absolutely useless. They want to charge for two extra days because they can't return it on Sunday as initially planned.

@stockys1 We would like to look into this. Please clarify what you mean by "subscriptions" and DM the branch and RA or reservation number, so that we can follow up. Chris M

@Enterprise shocking that this big company have to tap people up with subscriptions when they only hire a van for two days is the company going down the pan and struggling. Used this company over a very long period but this has now finished

@aboudreau12 We’d like to hear more about your experience so we can help! Please DM your rental agreement # & details. Thanks! – Drew twitter.com/messages/compo…

Hey @Enterprise, why cant you get the right vehicles people rented at your locations? Why do we always have to take a lower tier vehicle? Maybe at least offer money off the rental when you give an obviously lower tier vehicle! No one gives a shit there anymore?!?!?!?!