Taking our son Luke to his first ever comedy gig tonight to watch @RealTimVine at Hastings White Rock Theatre. He was 12 on Thursday and would love a shout out. We can’t wait!
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Gareth Taplin
331 posts
Gareth Taplin
@runningtaps
Dad, husband, dancer, runner, entertainer.
Hailsham Bergabung Eylül 2014
42 Mengikuti24 Pengikut
@VirginHolsHelp @Virgin @VirginAtlantic @ABTAtravel @richardbranson @MAvhols You replied to say someone will be in touch Mon. 11 days late!
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@Virgin_Victoria @VirginHolsHelp @richardbranson But they weren't in touch when I sent them my emails?
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@VirginHolidays @Virgin @VirginAtlantic @ABTAtravel @richardbranson @MAvhols 37 days now and still nothing. You promised 28? Someone help! twitter.com/runningtaps/st…
Gareth Taplin@runningtaps
@VirginHolidays @VirginAtlantic @richardbranson @MAvhols it's now 36 days & nothing at all despite sending emails? Customer service anyone?
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@Virgin_Victoria @VirginHolsHelp @richardbranson I already sent them 3 messages yesterday with no reply. 37 days now since my complaint.
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@Virgin @richardbranson @VirginStartUp Is it so he can learn how other companies deal with complaints? 36 days since I made mine & no reply.
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@MAvhols Maybe one of them could reconnect with this customer sitting here who is still waiting for a reply to a complaint 36 days later.
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@MAvhols @VirginHolidays Are any of them able to give me an update to my complaint? 36 days and nothing.
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@MAvhols @MarketingWeekEd But how can this be when you don't do what you say you're going to do? 36 days and nothing at all.
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@VirginHolidays @VirginAtlantic @richardbranson @MAvhols So how important is customer service to Virgin? Not one reply. Shame on you! twitter.com/runningtaps/st…
Gareth Taplin@runningtaps
@VirginHolidays @VirginAtlantic @richardbranson @MAvhols it's now 36 days & nothing at all despite sending emails? Customer service anyone?
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@VirginHolidays @VirginAtlantic @richardbranson @MAvhols Still waiting..........not a peep from any one of you. twitter.com/runningtaps/st…
Gareth Taplin@runningtaps
@VirginHolidays @VirginAtlantic @richardbranson @MAvhols it's now 36 days & nothing at all despite sending emails? Customer service anyone?
English
@VirginHolidays @VirginAtlantic @richardbranson @MAvhols it's now 36 days & nothing at all despite sending emails? Customer service anyone?
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@VirginHolidays Why have I not had a reply to the complaint I made 5 weeks ago? Not the customer service you supposedly pride yourself on!
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@VirginHolsHelp @VirginHolidays Still waiting for you to deal with my complaints. Why aren't you abiding by your own complaints procedure?
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@VirginHolsHelp The 2nd one was a standard email back saying I would be contacted shortly with a unique reference number. I was not.
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@VirginHolsHelp Yes, I have. The first said I would definitely have some response or update within 28 days. I did not.
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@VirginHolidays Still waiting to hear about my 2 separate complaints. 1st was made 34 days ago and 2nd was made 6 days ago. Not impressed!
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