CARS24 Support

@Harvind85527065 Hi! We’re sorry to hear about the poor service you’ve experienced over the past few months. We understand your concern and will ensure our team looks into this matter seriously and provides the support you need.

@Cars24Support Sir my reply is only that poor sevices from your side from the last 3-4 months I am seeing. Many of buyers come for purchase of my car but your team not supported on this matter seriously.

@VaishaliAg34180 Hi Vaishali! Really sorry that this is taking longer than expected. We’re on it with top priority and just need a little more time to close this right. Thanks so much for hanging in there. We’ll be back with an update shortly. #Cars24Crew

@Cars24Support Need my compensation now @cars24india @Cars24Support

Facing an unresolved issue with @cars24india regarding a pending scrap certificate despite multiple follow-ups.The delay is causing financial loss and registration issues for our new vehicle. Need immediate intervention #Cars24 #ConsumerRights #CustomerExperience @jagograhakjago

@hamza_ansari181 Hi Hamza! Our team is working on resolving your concern. Please allow us some time, and we will reach out to you with an update. #Cars24Crew

@Cars24Support Still waiting @Cars24Support

At @cars24india, we have 6,803 employees. 951 are women. And today we have zero women at the Director level. Last Saturday, I sat down with some senior women leaders across Indian companies for a dialogue about how leadership actually forms inside organisations. Numbers like this are easy to explain away. You can point to hiring cycles, pipeline gaps, or the time leadership takes to develop. But sometimes a number doesn't require an explanation. It is telling you the truth. The systems we build produce exactly what they are designed to produce. At one point, someone asked a simple question: ‘Who decides when someone is ready to lead?’ The room went quiet. Because in most organisations, the answer is not written anywhere. Leadership does not emerge from a process chart. It emerges from the judgment calls of people who already hold power. Organisations do not just promote talent. They promote familiarity. People often recognise leadership in people who look, communicate, and operate like leaders they have already seen before. Not intentionally. But over time, systems quietly reproduce the same archetype. That is why leadership pipelines rarely break at the top. They break years earlier. In how potential is recognised. In who gets stretch opportunities. In who gets invited into the rooms where decisions are made. As founders, we spend enormous energy hiring great people. We spend far less time examining the invisible systems that shape who eventually becomes a leader. And the hardest part of seeing a system clearly is realising that you are part of the system. The system you build determines the leaders you get.

@am3333it Hello Amit, we wanted to let you know that our team is actively working on this issue and we will provide you with an update shortly. #Cars24Crew

@Cars24Support @cars24india @vikramchopra @JaagoRe @JAAGOFoundation @jaagograhakjago @JaagoGrahak @Boombeast5 I hv given my car to OEM for final checkup and issue. I have given solution option. 1 Refund full 7 lacs 2 Exchange another car 3 OEM repair with compensation 40k car rental I paid.

A year ago, we ran a thought experiment: What would happen if two kids in a garage built an AI-native version of Cars24? If that happens, they won't just win because they will be cheaper, faster and more efficient, but also because their customer experience will be fundamentally better. So instead of waiting for the same to happen to us, we decided to rethink & disrupt ourselves. Our AI Letter by Jayesh is a testament to the same. Today in the org: - 20% of conversational volume is handled by AI. - 100,000+ inspections run through AI models every month. - 85% of the company uses AI daily. - And AI reviews 100% of our production code. But I would say the real win would be a collective culture shift. Our operators build with it. Our engineers architect with it. Our business teams solve problems with it in real time. The letter documents this journey transparently, what we built, what worked, what failed, and what the next phase looks like. Curious and excited about where it takes us. Read more here: static-cdn.cars24.com/qa/vehicles/ro…

@ShashankKawade Hi Shashank! We’re really sorry for the delay and understand your concern. This is not the experience we aim to provide. Please allow us a little more time while we connect you with the concerned team, and we’ll have someone reach out to you at the earliest.

@Cars24Support @gajen_jangid @cars24 Looping @vikramchopra

@RaviSingh03972 Hi Ravi! We understand your concern and apologise for the inconvenience. Please be assured that our team is actively working on it and will update you soon.

@Cars24Support Stop spamming these templates! 😡 Same reply for the 3rd time today. I don't need 'more time', I need the PAYMENT RECEIPT of challans My business is dying and you are just playing games. This is my last tweet. Tomorrow 10 AM, I am filing a case with NCH (1915) @vikramchopra

⚠️ SHAMEFUL SERVICE @cars24india @CARS24Care ⚠️ Pending challans not cleared since NOV 2025! Ticket #2550770,#2342568 Fitness expires in AUGUST. NOC stuck. Customer disputes rising. Is this your "Dealer Partner" support? Clear it NOW or I’m heading to Consumer Court! ⚖️ #Cars24

@Shivmsuryaa नमस्ते, हम आपसे अनुरोध करते हैं कि कृपया हमें थोड़ा समय दें। हमारी टीम अभी भी इस समस्या पर काम कर रही है, और आप निश्चिंत रहें कि हमारी टीम जल्द ही आपसे संपर्क करेगी।

@Cars24Support Cars 24 कल तक सही अपडेट दें। अन्यथा मुझे कानूनी कार्रवाई करनी होगी। आपके ग्राहक द्वारा मुझे प्रताड़ित किया जा रहा हैं। @cars24india @nitin_gadkari @GoI_MeitY

@cars24india यह एक घटिया और फ्रॉड करके जाली साइन करके कार खरीद ली है । और मेरे नाम प4 कार चला रहें हैं। मेरठ से कार खरीदी और तमिलनाडु में बेच दी। पैसे में फेरा फेरी की। xuv 500 पर एक मुकदमा था जिसके बारे में जानकारी देने के बाद भी मेरी गाड़ी सेल कर दी। @nitin_gadkari @Rtomeerut

@PrikshitAnita Just a quick reminder that we are still awaiting the details to help you efficiently. Could you please share the requested details via this form: shorturl.at/gpmuk. Your cooperation is greatly appreciated. Thank you! 🙏

@Cars24Support @cars24india what a pathetic customer service provided by you guys . +91 93113 40881 , this was number . She abused my sister and lot of things , is this how you guys treat your customers?

@simondunlop5 Hi Simon! We sincerely apologise for the inconvenience caused. Please rest assured, we have shared your concern with our team, and they will connect with you soon to assist you further. #Cars24Crew

@Cars24Support I'm stranded on the road as my vehicle broke down suddenly this afternoon at about 2:30 p.m. It's about 4:42 p.m now and still the customer support or RSA team from cars24 are unable arrange for towing the vehicle @Cars24Support

@varun_8612 Hi Varun! Thank you for sharing the details. Please rest assured, we have shared your concern with our team, and they will connect with you shortly to assist you. #Cars24Crew

@Cars24Support Fir what purpose the amount has been charged and it was told that this amount will be adjusted with the scrap value of car

@cars24india @Cars24Support Hi, Why this misleading information being uploaded on your website when you are not providing the said facility? I listed my car on your platform but the team says we don't provide COD, scrap certificate. I have been charged some Rs 300

@AshishSyngh @ConsumerHelp_ @BandBajaateRaho Hi, we apologise for the delay in resolving your concern. Our team is on it, and will get in touch with you shortly.

@Cars24Support @BandBajaateRaho With his fake commitment on 24th March, he was insisting to remove this post but I assured him to remove this once the refund reference number is shared over email. Sharing screenshot of caal details. @Cars24Support @BandBajaateRaho @jagograhakjago @ConsumerHelp_ @consumerforum_

@cars24india @Cars24Support Was looking to sell my car, during inspection illegitimate report was built, then asked for subscription of ₹600 and then diff vertical called and asked for ₹11800 to take sale guarantee, but nothing happened. This is unprofessional @BandBajaateRaho

@RaviSingh03972 Hi Ravi! We sincerely apologize for the inconvenience caused. Our team is working on resolving your concern. Please allow us some additional time, and we will keep you posted. #Cars24Crew

@Cars24Support Enough of automated replies! 😡 I've waited 4 months on Ticket #2550770,#2342568 My business is suffering & customer disputes are rising as NOC is stuck. Car expires in AUGUST. Need payment receipt by tomorrow12 PM or I’m filing a Consumer Court case ⚖️ @cars24india @vikramchopra

@am3333it Hi Amit! We have shared your concern with our team, and they are working on resolving your concern. We will keep you posted. #Cars24Crew

@Cars24Support @vikramchopra @cars24india @JaagoRe @JAAGOFoundation @jaagograhakjago @myspinny And still your team ask me proof of heating. You want me die on road with some unfortunate sudden heat even over a speed of 70 plus on a highway please be responsible for this and ready for the same. This car om don't with faulty machine. Need my complete money back or same adjst

@RaviSingh03972 Hi Ravi! Our team is working on resolving your concern. Please allow us some time, and we will reach out to you with an update. #Cars24Crew

@cars24india @Cars24Support @vikramchopra Enough with the apologies My business is suffering because of your4month delay on I am facing constant disputes and heated arguments with my customer as the NOC is stuck.The car expires in August.Ineed thepayment receipt by tomorrow morning,not another 'shortly' reply! 😡 #Cars24

@NKs10115411048 Hi! We apologise for any inconvenience you may have experienced. Please provide detailed information about your concern by completing this form ( i.ki.show/BE565A3764 ), and our team will immediately address it.#Cars24Crew

@vikramchopra Cars24 employees are fraudsters

AI Autonaut. That’s my Slack status these days. I changed it a few weeks ago. Partly as a nudge to the team and partly as a reminder to myself. We are at a point where using AI can’t be optional anymore. Not just as a tool, but as a way to rethink how we work & how we move faster with the same teams. And the truth is, if we don’t lean into it now, we’ll fall behind on things we care about building. I have been spending a fair bit of time on this personally. Working closely with teams, hiring, partnering and trying to reimagine parts of the business from scratch with AI in the mix. But very quickly, you realise, there’s only so much you can figure out on your own. A lot of this is still being discovered in real time. I thought it would be useful to bring a few people together who are going through the same thing. Think of it as an evening with fellow product leaders, AI PMs and engineers, talking about what they’re building and what they’re still trying to figure out. If you're one of the above, you should join us. Share your details here: luma.com/exsa9tf5

@KamalGu45499204 Hi Kamal! We sincerely apologize for the inconvenience caused. Our team will connect with you shortly to assist you. #Cars24Crew

@Cars24Support #lies24

"The Question No One Was Asking" Someone had to ask: What is the single biggest problem of a car owner? Not buying. Not selling. But the years in between. Knowing if your insurance is valid. Checking for challans. Tracking your FASTag balance. Staying compliant. Chirag Pipaliya and his team in Surat asked that question. And answered it with Vehicle Info. Today, Cars24 acquires Vehicle Info. Chirag grew up in a small village near Bhavnagar, studied in a government school, and built software products without access to capital or an ecosystem. He understood that a product solving for millions had to be immediately useful, or it would not survive. That constraint shaped everything. Vehicle Info ranks among the top Auto apps in India. This is notable because the problem was big enough for people to download an app and keep it forever. Vehicle Info will continue as a standalone app with its own team, while we work together on a shared vision: solving vehicle ownership, not just vehicle transactions. One step closer to Better Drives, Better Lives. Congratulations, Chirag and team. Cracker of an insight.

@ShashankKawade Hi Shashank! Thank you for sharing the details. Please rest assured, we have shared your concern with our team, and they will connect with you shortly to assist you. #Cars24Crew

@Cars24Support Done

@arpit2438735 Hi Arpit! We sincerely apologize for the inconvenience caused. Please rest assured, we have shared your concern with our team to review, and they will connect with you shortly to provide an update. #Cars24Crew

Very poor experience with @Cars24Support . My Hyundai Venue 2019 is stuck at HSR service center with constant delays and no clear update. Every day it’s “tomorrow,” but still no car. Technician not responding either. This is unacceptable. I want a refund #Cars24

@am3333it Hi Amit! We sincerely apologise for the inconvenience caused. Please rest assured, we have shared your concern with our team, and they will connect with you soon to assist you further. #Cars24Crew

@vikramchopra @cars24india @Cars24Support x.com/am3333it/statu… Sorry to say the top most and the sr most head of the divisions can't provide solutions just dragging the customer on road on his own money untill he dies. @myspinny you people enjoy. As Mr Vikram is also enjoying only.