CARS24 Support

@AJeswani37558 Hi Amit! We’d be happy to help you get the best price for your car. Please share your contact details via DM or visit our platform to get an instant price and expert assistance throughout the selling process.

@vikramchopra Meri gaadi ka Acha daam dilwa do plz 🙏

If you join Cars24 today, you will find no bands, no titles and no grades. We are one team. There is no India, no International, no Lending, no Vehicle Ownership. We now staff backwards from the right person for the problem, not based on “I am a lending person, so I can’t do customer experience.” You will always find people with more experience than you wherever you go but here it's entirely your choice whether you want to leverage their wisdom, challenge their thinking or build a better way forward yourself. We are intentionally creating space for people who show initiative, will and the tenacity to solve meaningful problems. And your real flex becomes the impact you create with the freedom, context and tools you are given. Cars24 is a flatland & everyone is a builder.

@ashishomsai Hi Ashish! We sincerely apologise for the inconvenience caused. Our team is working on resolving your concern and will get in touch with you shortly. #Cars24Crew

@Cars24Support @Cars24Support : I still did not receive the refund.

@Cars24Support Hi, I paid for some of your services where I paid refundable fees if my Car is not sold and if I do not get may Interest. However I am writing an email to you since 4 wks and after auto reply no one is responding. Why you company is behaving like a fraud.

@hemanth888678 Hi! We would like to inform you that Cars24 mentions the parts that were repainted after the procurement of the vehicle at the refurbishment facility. The repaint information is updated on the inspection/report accordingly for customer transparency.

@vikramchopra Total 5 car parts are damaged but cars24 team will call we will give 2000 rupees 🤣. Worst customer support

The auto industry has been built and run by men for decades. I am one of those men. Last month, we launched India’s first all-women automotive hub in Saket, Delhi NCR. Every role across the hub is led by women, from sales, operations to customer support and finance. They had the same targets, same expectations as every other hub we run. Month one: It is our best performing hub in Delhi NCR. I think the reason women aren't running more of this industry isn't capability. It's just that nobody gave them the floor. Should have done this years ago. Expanding to Mumbai and Bengaluru next. Full story here : autonauts.cars24.com/blog/all-women…

@ravindrasoni Hi Ravindra! We see that our team has successfully addressed your concern. If you need further support, don't hesitate to connect with us at care@cars24.com.

@Cars24Support Like when

@Cars24Support @cars24india It is surprising that you are showing very high value for a given car to lure people into buying your packages, and once they pay your customer support numbers are always busy. Moreover I have not accepted an offer and it shows so

@femsmart123 Hi! We're pleased to inform you that we have initiated the requested transaction for the amount of Rs. 1500. It may take 48-72 working hours for the funds to reflect in your account. If you need further support, don't hesitate to connect with us at care@cars24.com.

Extremely disappointed with @cars24india @Cars24Support Sold my car expecting a hassle-free transaction, but I am facing unexpected payment delays. Customer support has not been helpful. Requesting the management team to look into this urgently. Ticket No: 2647360

@KamalakarR32663 Hi Kamalakar! We sincerely apologize for the inconvenience caused. Our team is working on resolving your concern. Please allow us some additional time, and we will keep you posted. #Cars24Crew

@Cars24Support I have all the voice recording which your agents spoken to me @Cars24Support @cars24india Worst services from @cars24india @Cars24Support

@cars24india @Cars24Support On March 8, 2026, I purchased a 2012 Volkswagen Vento from your Yeshwanthpur hub despite pointing out a diesel injector leak during inspection. I was assured it was fixed and the car was "100% ready to drive.

@Suresh_Prabu_x Hi! We would like to inform you that, as a service gesture, we have initiated a refund request for your listing fee. Once the request is approved by our team, it will be processed within 24 to 72 working hours.

@cars24india @Cars24Support Dear team where is my refund??

@cars24india @Cars24Support Request number 2618610 has not been addressed for past three days. Worst customer care ever!! i believe it will be addressed soon!!

@abhishekr2323 Hi Abhishek! We have provided the necessary details via email. Kindly refer to your email for further guidance and information. If you have any questions or need additional assistance, please don't hesitate to let us know. We're here to help. #Cars24Crew

Extremely dishonest services by @cars24india @Cars24Support . First they will do inspection of your car and then offer a price and call you infinite times to agree on price. Once you agree to the price offered by them they will give you some bullshit reason and won’t respond.

@ksaleemjaffer Hi Saleem, we request you to allow us some time here. Our team is still working on this issue and rest assured our team will get in touch with you.

@Cars24Support @vikramchopra @cars24india i didn’t get an update about the challan closure or the date when it will be completed.

@SardeshpandeR Hi Ramkrishna, we request you to allow us some time here. Our team is still working on this issue and rest assured our team will get in touch with you.

@Cars24Support Customer is always taken for granted on one has COD is denied by sharing un signed documents and now chassis plates are also not delivered since last 10months is it missing or already used ?

@cars24india @Cars24Support Since last 72 hrs struggling to get a valid reason for not issuing Certificate of deposit (COD) against the scrapped car. It's been an year to courier the chassis plate . Moreover getting reply against the policy mentioned on app against COD.pls help

@where_stars_lnd Hi Rahul! We've been attempting to reach you for further details for your case. Please respond to us over DM with your contact details to help us take this forward.

@cars24india @Cars24Support worst seevice , you PDI with them they will not give report make you wait for 24 hours instead of 30 mins commitment @ndtv @KiaInd @dm_ghaziabad

@Salman90433410 Hi Salman! We've been attempting to reach you for further details for your case. Please respond to us over DM with your contact details to help us take this forward.

@Cars24Support i have listed my car for sale on cars24 2 days agk and i have paid around 1800 rupees as listing fees but my car is not being showed on your website...are you guyy scaming

@SalmanfFarooq Hi Salman! We've been attempting to reach you for further details for your case. Please respond to us over DM with your contact details to help us take this forward.

@snabeelxyz @Cars24Support @cars24india @vikramchopra kindly intervene and look into this... kindly get this resolved ASAP

@vikramchopra Sent a grievance email to Uafter a disappointing after-sales experience with CARS24 (Gandhinagar, Bangalore). Call center support wasn’t helpful either. Please look into ticket #2615331./ email

@abhishekr2323 Hi Abhishek! We apologise for the inconvenience caused. We have shared this with our team, and they will get in touch with you soon with an update.

@cardiacscars Hi Aman! We sincerely apologise for the inconvenience caused. Please DM us your appointment ID, email ID and registered mobile number so that we can look into the details and get back to you with an update.

@cars24india @Cars24Support My New car PDI was completed yesterday but i still haven’t recieved the report. been more than 20 hrs. order id 778746213763AX very bad experience so far

@abhishi82 Hi! We've been attempting to reach you for further details for your case. Please respond to us over DM with your contact details to help us take this forward.

@Cars24Support @cars24india we been scammed by Cars24 team. Employees doesn’t know how to behave and they give false promises and take the money . Don’t give clear information also

@Aalok_Arora Hi Alok! We've been attempting to reach you for further details for your case. Please respond to us over DM with your contact details to help us take this forward.

@Cars24Support Hi support team,this is to inform you that you so called C2C sales team is spoiling your company name and breaching the customer trust. Not providing the correct and full information and very misleading

@DELHIDILSE007 Hi! We've been attempting to reach you for further details for your case. Please respond to us over DM with your contact details to help us take this forward.

@cars24india you have my car since 2020 till date the ownership hasn't changed, what is going on @Cars24Support

@SamirDutta1005 Hi, we apologise for any inconvenience. Please share your concern along with your contact details, such as Appointment ID, your registered mobile number, and email ID, via DM i.ki.show/0204611E2D. This will help us address your concern and provide a prompt resolution.

@cars24india @Cars24Support - Charges collected from me with a guaranteed return if not able to deliver better deal and somehow not got good deal. But, not refunded the charges also. Every-time I called, agent assured for resolution and kept unresolved. Pathetic experience.

@vvutd10 Hi Vineeth! We sincerely apologise for the inconvenience caused. We request you to allow us some time here. Rest assured, our team is working on resolving your concern and will get in touch with you.

@cars24india @Cars24Support #cars24 Recently I have booked a car from cars24 kochi branch. As per the description mentioned on their website and app there are no major issues. Now to be sure I booked an external cars inspection just to be 💯 sure. But the results were negative