Featurebase

Introducing: The Support platform 💫 ✦ Unified Inbox ✦ Customizable Messenger widget ✦ AI agent ✦ Email support ✦ Native requests & feedback Fast, modern, and built for collaboration. Included in all plans!

Happy customers of our customers 🫶

Other releases: ⟡ "Select all" bulk select option for filtered post lists ⟡ Add follow-up questions when voting on users behalf ⟡ A lot of smaller bug fixes & improvements

You can use dynamic variables in: ⟡ Macros and message templates ⟡ Workflows ⟡ Changelogs and Surveys ⟡ Messenger greetings Make every customer interaction feel personal, without the manual work! Learn to set it up: help.featurebase.app/en/articles/78…

New: Dynamic Variables ✨ You can now personalize messages, changelogs, surveys, and more with customer data like {first_name} or {company_plan}. Just type { in the editor and pick a variable. You can also set fallback values for when data is missing.

More captured data 🏷️ The Messenger now automatically captures more data about users: ✦ Recent page views ✦ Browser info & language settings ✦ Operating system & location ✦ And more This helps your team provide faster support without asking extra questions.

Merge user profiles 🧹 You can now merge duplicate leads into existing users so all conversations, attributes, and history live in one place. The merging can be done manually from the Inbox or by updating a lead's email in their profile.

New this week: ✦ Merge user profiles ✦ Recent page views ✦ More contact metadata We've made it easier to keep your user data clean and give your team more context when helping customers. feedback.featurebase.app/changelog/merg…

@linear @Jira Learn more & get started: help.featurebase.app/en/articles/69…

New: Multi-board Linear & Jira sync 🔄 You can now sync Featurebase with multiple @linear teams and @jira projects - with unique sync rules per board: 🐛 Bug Reports → Fixed 💡 Feature Requests → Shipped This finally gives your product & engineering teams full flexibility to tailor sync behavior to how they actually work.

Learn more & set it up: help.featurebase.app/en/help/articl…

New: Multi-brand Messenger & Help Center 🎨 You can now manage multiple brands or products from a single workspace. ✦ Separate Messengers per brand ✦ Different Help Centers with unique domains ✦ Custom logos, colors & sender emails All managed from one workspace!

Learn to set it up here: help.featurebase.app/en/articles/34…

New: Changelog card widget 📢 A new, non-intrusive card design for the changelog widget that lets you show your latest update neatly in the corner of your product. When clicked, the card expands into a popup or can optionally take users directly to your changelog page.

Learn more & get started: #bsol6tqlbk2" target="_blank" rel="nofollow noopener">help.featurebase.app/en/articles/69…

New: Automatic AI feedback tagging ✨ Featurebase can now automatically categorize new & existing feedback posts using AI. This helps you group large volumes of feedback into product areas, projects, or themes without manual work.

All paid workspaces include free 10 monthly Copilot conversations per teammate. Try Copilot today with the existing conversations in your inbox & give your team a new superpower! 👇 feedback.featurebase.app/changelog/copi…

You can use Copilot to: ✦ Summarize lengthy conversations ✦ Get instant AI replies based on conversation context ✦ Ask internal questions about past cases ✦ Onboard new teammates faster It works seamlessly with your existing content and continuously improves.

Introducing: Featurebase Copilot ✨ Copilot is here to help your team answer customers faster and stay consistent, directly inside your Featurebase Inbox. It uses your help center, past conversations, macros, and roadmap to help you stay accurate when replying.

A banger coming to @FeaturebaseHQ tomorrow 👀👀

@brgv_dev Huge! 🔥

@FeaturebaseHQ Auto-translate for all Help articles just came in really handy. I was about to start rewriting everything in German — saved me a ton of work. Thanks.🚀🚀