Monogram Appliances

@ItsMeMark We are sorry to hear about the issues with your appliances. We'd like to look into this. Can you please send us a DM with any recent service confirmations or your email/phone number? That way we can look into this.

@MonogramAppl ZSB9232NSS, ZIR301NPNII, ZV48SSJSS - NEVER buy these, over 15k of products all have failed after a year and a half, with multiple issues with parts being backordered and Bodwell lack of availability

@janisinphx Please review our response.

@slvrnblk32 @BestBuy @BBBTriCounties @BestBuySupport @GE_Appliances @MonogramAppl Ours is a @cafeappliances model. We are so in trouble because we have the fridge, stove and dishwasher. Never again

@GEAppliancesCo @MonogramAppl @BestBuy @bodewellapplianc Expensive Fridge! Problems since August. Keep changing out parts hoping to find the problem…every other week!!!😡Bodewell keeps sending me in circles.Huge inconvenience to my family. JUNK!!!

@janisinphx Please see our response to your other message.

@slvrnblk32 @BestBuy @BBBTriCounties @BestBuySupport @GE_Appliances @MonogramAppl Hey @GE_Appliances @MonogramAppl Idiots at Bodewell said the reason they didn’t show up yesterday after confirming they were, now say service was booked in their old system and earliest date for another parts install is Oct 10! Incompetent idiots in NC.

@janisinphx We'd like to look into this for you. Please send us a private message with your name, model/serial number, contact information and a description of what you're experiencing so that we can review further.

@slvrnblk32 @BestBuy @BBBTriCounties @BestBuySupport We have the same problem with our pretty white refrigerator @GE_Appliances. Bodewell is awful said they would fix today and never showed up. It has been over 2 months. We want a new fridge @GE_Appliances! @MonogramAppl. Finding a lawyer

@slvrnblk32 Hi again Troy. Please take a look at your DMs when you have a moment. Your comments have been passed along to your case manager for review.

@MonogramAppl Who are you referring to? You are the manufacturer and make decisions…Bodewell is not willing to exchange your product. They’ve been changing parts hoping to find the problem. It’s your product and reputation. I’ve seen others complaints.

@slvrnblk32 We will forward your request. Thank you!

@MonogramAppl Please make sure they call numbers provided… That’s another issue. The Case Manager rarely calls back. We are totally disappointed with the product and feel like we’re getting the runaround…! I’d like this taken care of ASAP!!!

@slvrnblk32 Thank you for providing this information. We will share this with your case manager and request a review.

@MonogramAppl @BBBTriCounties @BestBuySupport Case number 18319475 is the latest that I have. Now your Bodewell Appliance Care team wants to offer me 6 more month on top of the 2 year warranty. I don’t want it… What I want is for someone to make it right and exchange this unit for a new one.

@slvrnblk32 We've responded to your previous message, and we look forward to hearing from you soon.

@MonogramAppl expensive fridge( Junk) Been using from end of June. Only to be on the phone and have techs from Bodewell come out and try to guess what’s wrong and try numerous parts ect. They’re giving me runaround til this warranty expires! 😡

@LisaBurruezo Also, the model and serial number on the units you are having trouble with. If you need help locating the model information, please see the link here-spklr.io/6012BymT8

3 of 4 new @MonogramAppl appliances have failed in just 2½ years—microwave died, dishwasher needed service 3x, and now the freezer quit, forcing us to toss everything. Fed up and disappointed. Not what we expected from “premium” appliances. @GEAppliancesCo

@LisaBurruezo We are sorry to hear that you have been having trouble with your units and can understand your disappointment. We want to help and will need to gather some more information. Could you please send us a PM/DM with your contact details (Name, Phone, Email)?

@WilAbshier We're sorry to hear you're having issues with your dishwasher, and we'd like to help. Please send us a DM with your contact information (email and phone number), as well as any service confirmation or case numbers you have. With that information, we can look into this for you.

4 service calls in a month with a 5th scheduled for next week. The last repair was replacing the door which resulted in a leak caused by bent hinges during the door replacement. @MonogramAppl please make this right. Replace this unit!

@michaelkay79 We're sorry to hear you're experiencing an issue with our website, and we'd like to help resolve this. Please send us a private message with the link to the page you're having an issue with, a detailed description of the issue, and an update on if the problem is still happening.

@MonogramAppl your website is completely broken. Clicking on any of the appliance categories (i.e. Cooking) results in a page with no products. Subsequently, “Feedback” button on your website also doesn’t work. Not a good first impression for someone doing a full kitchen remodel

@houston_pa36921 We're very sorry to hear that your parents' cooktop had to be serviced and is now no longer working. We strongly encourage your parents to continue taking advantage of their warranty by calling 1-800-432-2737. One of our great Bodewell technicians would be happy to investigate.

@MonogramAppl what the hell? Parents paid ~$3,500 for an induction cooktop that had to be repaired within the first 30 days. After the fix, it completely stopped working!! Bad products, Worse Support, Crazy costs!! Don’t BUY!

@mamafoo2000 We definitely share your concern and would like to know a little more. Do you mind sending us a PM/DM with the model and serial number of your appliance? If you need help locating the model please see the link- spklr.io/60190gOR

@Theonle12 We would like to know more. Please send us a DM with your service confirmation number, or your email and phone number, so we can further investigate this on your behalf.

@JDSebastian81 We're sorry to hear you're having trouble, and we'd like to know more. Please send us a private message with your model and serial numbers, as well as a detailed description of the issue you're experiencing, so we can better understand the situation.

@MonogramAppl Just curious if this is a recall or if a lawsuit has been filed? Have had countless techs “repair” this issue, but from my conversations this is a known problem with a drip pan and moisture causing the fan to freeze. I’ve lost hundreds of dollars on food…

@Theonle12 We are very sorry for the continued issues you are having. We will share your comments with your case manager. Thank you for working with us.

@MonogramAppl #renovation #kitchen #appliances #HomeImprovement #buyerbeware #foodnetwork @VikingRange Just scheduled the…8th repair visit for this horrid oven. Buy ANY other oven. Avoid Monogram at alllllllll costs. Reallly regretting my choice here….

@The_Real_JMal Please allow us to further investigate this for you. Can you send us a DM that includes your model/serial numbers as well as your email and phone number? If you're having issues with other Monogram products, provide your model/serial numbers and a description of the problem.

@mfvolktaylor We're sorry to hear you're having some trouble with your range, and we'd like to know more. Please send us a private message with your model and serial numbers, as well as a description of the issue you're experiencing, so we can better understand the situation.

@MonogramAppl something is seriously wrong with your gas range - just over five years old and the igniter has failed twice. Why you have a five year warranty for this part, guess 😞