Best Buy Support

Hey there. Thanks for tagging us. Being able to communicate while on a road trip is pretty important, so we understand being interested in picking up a Starlink Mini to keep you connected. We'd be happy to check your local stores to see if it's in stock in your area. Please send us a DM so we can take a look for you.

Is @BestBuy out of @Starlink Mini? Target doesn’t sell it. Micro center doesn’t. Even SL’s site says you’ll get it in 2-3 weeks. Was hoping to pickup before a road trip on Wed. Not interested in “renting” for $150 when that’s almost how much a new one costs but no one seems to have it in stock!

@Sophpace We understand how upsetting it can be to learn that the TV you purchased cannot be delivered as expected. We'd like the opportunity to investigate this matter and see what possible. Please feel free to send us a DM x.com/messages/compo…

@BestBuy I just purchased and paid for a Sony Bravia 9 on sale for $900 off. I scheduled the appointment and took off work in the afternoon to meet the installation guys. They never showed up and I didn’t get an email until that night saying I needed to pick a different tv Sales over btw

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@BlakeStef Good Afternoon, Stef. We definitely understand how you are feeling after having multiple orders unexpectedly canceled. We would be happy to review this further. Please feel free to DM us with your information. x.com/messages/compo…

@BestBuySupport I've made 2 purchases for a TV, both times got canceled because it's out of stock. But still keep seeing it available? Make this make sense.

@BigMike3546 If you would like to discuss this matter and explore what options may be available, please feel free to send us a private message. x.com/messages/compo…

@BestBuySupport I don’t need to document the experience you guys can take this lovely document statement and expect to hear from my lawyer very soon! Because a false advertisement is illegal yet y’all all seem to think you can get away with it

@BestBuy stop selling the Samsung TVs. They do not do what they say they do. Tried signing into Apple TV can’t fucking do that did their fucking verification thing. Can’t fucking even do a goddamn thing after verification, which is just fucking bullshit!

@naalgApquA56667 For support, please DM us with your information so we can pull up your account. x.com/messages/compo…

.@BestBuySupport Tell me clearly right now: Are you going to ship a new power adapter to my home or not? If not, I will just return the monitor immediately.

@Julia_VIOO Hi, We've received your Dm and will send a response there shortly. x.com/messages/compo…

@BestBuy canceled refrigerator delivery for the 7th time today, an item I purchased 2 months ago and had canceled on me seven times. They also tried to extort me for $600 cash #bestbuyscamsdisabledwomen

@kkiran We have responded to your DM. x.com/messages/compo…

@BestBuySupport Sent a message

@NVIDIAAI @BestBuySupport @BestBuy Why is NVIDIA DGX Spark not afforded the same treatment as all your other products? Why no extended warranty for (Total Tech or for purchase)? Reliability concerns or an honest mistake?

@naalgApquA56667 Good Morning. Thanks for reaching out to us. We certainly understand how you are feeling after an issue occurred regarding your recent open box purchase. We would be happy to look further into these concerns. Please feel free to DM us with your information. x.com/messages/compo…

@BestBuySupport Best Buy won't even let me leave a product review on their site, so I'm warning everyone here: Never buy 'Open-Box Excellent' monitors or rear speakers. The power adapter and speaker wires were completely missing."

@TdDAttorneys Thanks for the mention. We would be asking the same questions you’re asking. We understand how frustrating it is to have a significant amount of money tied up since November 2025 and still be waiting for clarity. We'd like to see if we can assist. Can you send us a DM.

@BestBuySupport you have had 5 figures of my money since November 2025. Have zero 48 inch wide refrigerators been delivered or is it just me?

@HDarban Hello, Thanks for reaching out to us. We understand your concerns, and we’re happy to take a look into this matter. Please send us a DM, so that we can get some additional information. x.com/messages/compo…

@HP, I bought an HP Omnidesk from @BestBuy less than a year ago for $700, the computer broke and I sent it to @HP, they approve me for an exchange via @GeekSquad. but @BestBuy tells me that I have to pay another $1300 cuz price went up. Is this normal?!

@jsoteroperez Hello, thank you for the mention. We can see why you’d be upset. We understand how important it was to receive your refrigerator as promised. We would like to see if we can help in any way. Can you send us a DM. x.com/messages/compo…

@BestBuy This isn't just a delayed delivery. It's making promises to secure a sale that you can't keep. I expected much better from @BestBuy.

@BestBuy I bought a refrigerator because mine stopped working and I made it very clear that it was an emergency. I was told Saturday delivery was guaranteed. Today I was told there wasn't enough staff or time, and now I have to wait until Thursday. 🧵👇

Hello, Thank you for taking the time to share this with us. We understand being informed so close to the expected delivery time, that this wasn't going to be able to happen, wouldn't have been welcome news. We'd like to review this further with you, if you can send a DM to begin that discussion.

You just lost a 6k purchase today because your delivery/installation called, and hour and half after they were supposed to arrive, to say they could not do it today. And I’ve noticed you have no customer complaint number. You suck. There are other people I can buy the same products from.

Hello! Thank you for taking the time to share your experience. We understand how important a refund can be, and we would like to take a closer look into this with you to assist in any way possible. To get started, please send us a DM with your details. We look forward to assisting you there.

It's crazy to me that you can pay for something and the money instantly leaves your bank account but the second you ask for a refund it takes @BestBuy days to process it

@MikeDLacy Replied to your DM. Please continue our conversation there. Thanks!

@BestBuySupport Check DMs thanks!

@BestBuySupport Hi team! Any reason why orders of CULT OF THE LAMB Nintendo Switch haven’t shipped yet today? Thx!

@Ekerin_Olubadan You should be able to send us a DM using the link below. If you still have issues, please check your DM or privacy settings. x.com/messages/compo…

@BestBuySupport I’m not able to send you guys a DM. This is just the most frustrating experience I’ve ever had. My time, my money and experience as a customer has nothing but horrible with your company!

@BestBuy I’m reaching out to report the fraud by your company and your agents. I bought a Samsung TV from you guys and after delaying my delivery for over 2 weeks, you delivered a Broken screen TV to me. I have spent over 5 hours on the phone trying to supervisor no response.

@miguel108545962 Hello, Thank you for reaching out. We understand your concern. Please feel free to DM us and provide your feedback. x.com/messages/compo…

@BestBuySupport Best Buy used to be great for killing some time browsing and picking up some electronics. No more. The store has become one big cage and cabinet lock up with items unavailable. I'm done, ill do all my shopping on Amazon. Best Buy jumped the Shark!

Hello, Thank you for reaching out. We understand not being able to complete the service you were going to provide, due to the item being returned, isn't ideal. We'd be happy to look into this with you to see if there may be any options. Feel free to send a DM to begin that discussion.

@BestBuy Your delivery driver returned my next-day order to you without contacting me. I was unable to install a TV for someone in time. I lost out. Your customer care team declined any ability to compensate me and claimed that they did not have the ability to transfer calls.