Best Buy Support

A #productrecall was issued by ZWILLING JA HENCKELS LLC for the Zwilling Enfinigy Kettle. #Burn. To learn more cpsc.gov/Recalls/2026/Z….

Hi, Chris. We reached out to see if we can assist. If you would like help, please send us a DM. We have ways to ensure that your feedback gets to the right place. You can also reach out to our team at bestbuymobileapps@bestbuy.com to get trouble shooting tips to enhance your experience.

@BestBuySupport This is literally why you guys are gunna go out of business

@BestBuy are you guys TRYING to go out of business? What’s the point of having zero inventory at your stores and making it impossible to check out in store and online with these fucking pop ups. Fix your shit!

Hello, Thanks for reaching out. We understand not being able to get your email updated, so you can receive emails from us, isn't ideal. We'd be happy to look into this with you, to see if there are any options we can provide. Feel free to send a DM, so we can discuss it further with you.

@BestBuy has sent me a letter to change my email on my settings. The email on my profile no longer works. I went to change it on the app, but to verify it was me, they send code to non working email! I'd love to know how i can change because I'm not receiving ANY emails .

Hello again, As mentioned, it'll be best to work with our @BestBuyCanHelp team regarding their site. We have not been able to duplicate the issue on our end, so you may want to try to clear cookies and cache from your device, to see if that will help. You can also use the options in the Contact Us section to connect with our Best Buy Canada team: bby.me/xK4mem.

@BestBuyCanada @BestBuy @BestBuySupport i had the same issue even in Linux Mint 22.3. ie: screen print from windows.

@chuuuuuuuuuch @Jumpman23 Hi there! We appreciate the positive feedback. Thank you! twitter.com/messages/compo…

Shout out to Jordan at Best Buy, man. Great fucking guy. #GTAVI @BestBuySupport get this man a raise.

@trashdnscattrd Our team is based here at our corporate office, and is completely staffed by humans twitter.com/messages/compo…

@BestBuySupport Not unless you can assure me I’ll be communicating with a human being. I don’t have any interest in chatting with an AI bot to document that your AI bots are unhelpful, frustrating, and time-consuming.

I have yet to be forced to talk to an AI bot where the convenience became mine rather than the company who couldn’t be bothered to talk to me. Looking at you, @BestBuy

@DrJayGreenstein Hi, Let's talk about your recent experience. Please feel free to send a DM. twitter.com/messages/compo…

@BestBuy You cheat consumers. You sell through carrier partners that never deliver purchased products through your website. total scam. #fraud @USAttorneys

My Best Buy® members get early access to great deals. Not a member? Sign up for a free account to shop incredible savings.

@DrJayGreenstein Hello, having an issue with a recent delivery is upsetting. Allow us to hear more about experience and see what is possible. Please feel free to send a DM. twitter.com/messages/compo…

@BestBuy is scamming people with the use of carrier partners. They don't inform consumers about their CP relationships. We purchase a product, product never gets delivered, and BB doesn't do anything. They get paid, consumer scammed out of money. Just happened to me #fraud

@Astroblast65 Hello. Items that show on the Best Buy website and App may have Marketplace sellers that may have their custom pricing. If you would like support please Private Message us for support. twitter.com/messages/compo…

@BestBuy @BestBuySupport why does it cost $145 more to add Mario Kart?

@CatchinGenetics Hello, Please note that DM's are a message type service and not a chat. We answer responses in the order that they are received, as we work with multiple customers at the same time. We have answered your DM.

@BestBuySupport Nor respond to DMs it’s all just fake bullshit at this company

Do not purchase any electronic from @BestBuy or purchase @GeekSquad service. They do not repair nor do they stand by product.

@Golf_woodworker Our team is not ran by AI here. We just wanted to extend an offer for support if you needed it or to make sure any feedback you would like to share is documented. twitter.com/messages/compo…

@BestBuySupport Hahaha nice AI reply. My original message didn’t say anything about a problem. 🤦‍♂️

Hey @BestBuy thanks for the $5 off coupon that you emailed me. I humbly request that you double it and pass it on to the next person.!! have a great day. Maybe the next person will say the same thing and you guys can start a trend.

Hello, Thanks for reaching out. We understand how important it is to have a working phone, and having yours stop working when you took it in to replace the battery and now waiting for a replacement, isn't a welcome experience. We'd be happy to look into this with you, if you can send a DM to begin that discussion.

@BestBuy @Apple Took phone to bestbuy (Apple directed me there)for battery replacement. Dude broke the phone because he didn’t make sure it was updated first. Told me he ordered another and will here 7-8 days. 10 days go by. I’ve called and emailed bestbuy but no response. Drove to Tampa Apple Store but they can’t do anything. Drove to Best Buy. Manager there says phone won’t be in until the 6/8. I ask for a loaner. No. A hotspot. No. She recommends I buy another phone and return it within 2 weeks. The new phone won’t be here for over a month at least so 2 week return doesn’t work. Now I’m stuck without a map for my 3 month road trip that I was leaving for 6/4. I need some help here.

@mc1k1 We're concerned to hear about this situation, and would be happy to look into this to see what we can do to help. To get started, please feel free to send us a DM here so we can gather some details and assist. twitter.com/messages/compo…

@BestBuy sold me an iCloud-locked MacBook Pro for $2,100, confirmed it was locked, refused the return, mailed it back to me, and @Citi denied my chargeback. I have every document. Thread 🧵

@ThirdGhear Hello, Thank you for reaching out. We understand wanting to receive the bonus for pre-ordering your copy of Forza Horizon 6 and being told you would no longer receive it, isn't ideal. We'd like to look into this further with you. Feel free to send a DM to begin that discussion. twitter.com/messages/compo…

@BestBuy cancelled the pre order bonus of the Ferrari J50 for Forza Horizon 6…the day b4 it goes live! Called customer service and they have no explanation and can’t help me…maybe road trip to MN…CEO Barry, we’re having a meeting to ‘discuss’ this 🤬

@gr8t143 Hello, it is understandable to be upset for having delivery issues. Allow us to investigate and see what is possible. Please send us a DM. twitter.com/messages/compo…

@BestBuy logistics are totally broken. My appliance was loaded on a truck today, aborted mid-route for no reason, and delayed to Monday with no communication. Gutting the Total membership while your last-mile delivery fails is a disastrous strategy. Do better @BestBuySupport

@Jaymail005 Hello! We would be happy to document your feedback and assist, if possible. To get started, please reach out via DM. twitter.com/messages/compo…

@BestBuy it was a good run🥀🕊️