Best Buy Support

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@david_TSG Hello, thank you for reaching out to us here. Purchasing a new television is supposed to be an exciting experience. We'd like to look into this order for you. Can you send a DM to get started? twitter.com/messages/compo…

@BestBuy Worst service ever purchased a television from the Germantown store. The television was damaged. They didn’t want to return it. They finally agreed to an exchange. My television was picked up and no delivery. Just a refund at 7pm. AMAZON it is!!

@team_davtar Thanks!

@BestBuySupport Thank you ...I found the reply to the DM and followed up there as requested

Be cautious when purchasing appliances from @BestBuy item was estimated for pick up on 3/6. Delayed and after my 2nd attempt find out I am told it now is "out of stock and put on back order". No communication provided or compensation provided for the inconvenience #lies #bankrup

@1CodyBentley Hey there! Trying to use an app that's slow and laggy is incredibly frustrating. We may have some tips on improving your app experience. Please reach out to BestBuyMobileApps@bestbuy.com for assistance.

They really need to work on the @bestbuy app on android. Its just a slow clungy lagging mess.

@cyberelv Hi there! Thank you for reaching out. It looks like you are inquiring about your order status. So that we can better assist, please send us a DM with some more details. twitter.com/messages/compo…

@BestBuy please get my order ready for pick up I’m begging

@team_davtar Thanks for following up. We did respond to your DM and asked for some information to help us look into this. Please follow up with us there for continued support.

@BestBuySupport Haven't heard anything about my issue....

@SummerLuo12 Hello, Thank you for reaching out to and letting us know about your open boxed purchase. We can understand why you might be upset with the condition of the item. We would like to see if we can assist in any way. Can you send us a DM to start? twitter.com/messages/compo…

Hey @BestBuySupport, I just received an "Open-Box Excellent" Alienware laptop that is clearly NOT Excellent. It has visible scratches and severe screen bleed. Online chat was unhelpful and refused a price adjustment. Can someone help? #CustomerService #BestBuy

@Chris45768129 Hello, Thank you for reaching out. We regret to learn you haven't had the best customer service. Please feel free to send us a DM. twitter.com/messages/compo…

@NostalgiaPro @BestBuy @BestBuySupport Best Buy has the worst customer service

I bought an 85" Sony Bravia from @BestBuy on March 1st. Delivery took 12 days. Now mounting has been delayed another week and just got cancelled again via email. I've been lied to and given the runaround by at least 5 different employees. A @BestBuySupport agent on X even told me to wait until he gets back from vacation to 'fix' it. I spoke with someone from 'corporate' this morning who told me she has to investigate and will possibly get back to me tomorrow. @BestBuy doesn't seem to care and refuses to actually mount the TV. @BestBuySupport help? This is unacceptable for a big purchase. Here's a picture of the TV in the box sitting in my living room.

@formerillinois Hello there, we can see how that would frustrate you not being able to connect with a store. We'd like to see if we can help in any way. Can you send us a DM to start? twitter.com/messages/compo…

@BestBuy The fact that I cannot just call my local store to ask a question is by far the worst customer service experience in recent memory.

@PracticalBatman Hello, We received your DM and will respond to that.

@BestBuySupport I have done as requested, hopefully someone actually contacts me back.

@BestBuy @BestBuySupport Is there anyone who can possibly explain why even with geek squad protection, after 6 months I still don’t have a working refrigerator? 2 compressors, a bunch of medication thrown away… the last compressor is just sitting on my kitchen floor.

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@kramer22193 Hello, Thank you for reaching out to us. Trying to receive service for your printer should be easy, so I can understand your concern. I would be happy to document your experience and assist in any way possible. To get started, can you please send us a DM? twitter.com/messages/compo…

@BestBuy I have come to the conclusion that some companies attempt at using AI is somewhat deficient in HI or human intelligence … having problems with a printer I purchased at the Woodbridge store, I tried to contact the Geek squad there..I finally just hung up the phone

@HSlap0725086 We're happy to hear that everything has gone will with your purchases but if you ever have any questions feel free to message us!

@Karl13Jon @AngelMD1103 @BestBuy We purchased our oven, washer, dryer, TV, dishwasher, fridge from Bestbuy. Never had a single issue filing a warranty claim as we always buy extended warranties on appliances.

This escalated FAST… A customer tried to return a $3,000 item at Best Buy, but the cashier refused, and things quickly turned tense. Situations like this can go from calm to confrontational in seconds, especially when big money is involved. Who do you think is actually in the wrong here, the customer or the store? And should stores be more flexible with returns on expensive items?

@NostalgiaPro Should you reach out to us again in a DM, our team will be happy to help.

@SolidSnake1MGS @BestBuy @BestBuySupport I considered going 3rd party but it's the principle of the whole thing now. I paid Best Buy for a service, I expect that service to be completed.

@NostalgiaPro Our team previously communicated asking you to reach back out after your service on March 19. If you would like to reach out to us again in a DM, we would be happy to review further.

@BestBuySupport The last time I DM'd you, your support agent told me he was going on vacation and to wait for him to get back and then he'll look into fixing the issue.

@allshotsfired Hi there. Thanks for reaching out. Not receiving your order can definitely be concerning. Our social media support team is more than happy to assist here. Feel free to send us a DM if you'd like to continue.

If I order a product and it doesn’t come or there is a photo on the ground but I never got it. Whose fault is it? @FedEx or @BestBuySupport

@NostalgiaPro We understand the frustration when your installation service does not go as planned. For assistance, please feel free to reach out to us in a DM. twitter.com/messages/compo…

@HorBull @BestBuy @BestBuySupport Thought about that but now it's about principle with them.

@Karl13Jon Thanks for sharing this with us. We're concerned to hear about this issue with your TV and can understand your frustration. For support, please feel free to send us a DM, so we can gather some info and look into this for you. twitter.com/messages/compo…

@AngelMD1103 Best Buy is the worst. I bought 4 new TVs from them that I paid roughly $400 for each. I even got the insurance on the TV. I had 1 of them one day and it broke. They refused to cover the insurance or the warranty. Straight up told me tough luck. They are a giant scam @BestBuy

@dontweswithme Hi there. Thanks for reaching out regarding your order. We can understand your frustration here regarding your delay. Our social media support team is more than happy to assist here. Feel free to send us a DM if you'd like to continue.

@BestBuySupport Please don’t play with my heart

@BestBuy bro I’m still waiting on Pokopia. Initial delivery date was March 6th. Never came. The tracking number for OnTrac just said it was never received by you. Then I call you about it and you say you will replace it. It was supposed to be here YESTERDAY. It says delayed now!!