CXaaS

From the #pandemic to the new omnichannel normal, here are the top forces shaping the #ContactCenter of the future. bit.ly/2ZyiDDW

I've #justsponsored Andrew Airey, who's fundraising for PAPYRUS Prevention of Young Suicide on @JustGiving. Donate now justgiving.com/fundraising/An…

@The_Real_JSP I’m thinking there a Janet shaped slot available now on GMB after a certain @piersmorgan departure???

Check out my latest article: The Perfect Couple - Digital and the Contact Center linkedin.com/pulse/perfect-… via @LinkedIn

Just love Stella, if you want to keep QA simple but rich and would like to get industry high customer response rates, do dig into this summit sprou.tt/16PdmNUcPy3

Video Humanizes Experience Feedback, Provides Deeper Insights Into What Customers Think and Feel customerthink.com/video-humanize… via @CustomerThink

@RobbieVincent @jazzfm Looking forward to the show Robbie, I’m praying for you to play Silver Shadow - Atlantic Star and Galveston Bay - Lonnie Hill 🙏🏻

Drafting the set list last night for Friday's @jazzfm V.E show and noticed I'd pencilled in a collection of B's to the shortlist...who could they be? 🏹🦿♂️

@femkesvs I’ll email you my top tips.... oh wait!!

friends, we just moved the entire company to slack. 38,000 people. help?

Closing the Customer Feedback Loop: A Practitioner's Guide by @rachellane bit.ly/37IfWOm

My top 10 trends. CX tech is now skiing downhill, but can practitioners keep up? medallia.com/blog/customer-…

It’s going to be a fun night at Dreamfest #DF19 Fleetwood Mac

Can’t get to see Medallia at Dreamforce? #DF19 Follow me... stand 601

@RebekahRadice This guy! I’m at Dreamforce #DF19

What's your favorite thing sitting on your desk right now?

@billcush Of course Bill, it would be a pleasure!

@RachelLane I feel like anyone named The Customer Queen needs to be on Helping Sells Radio. Would you like to be on my podcast? podcasts.apple.com/us/podcast/hel…

Focusing On Customer Experience Is No Longer Optional bit.ly/2LkyoTS

The best performing businesses all do periodic assessments of their business plans to see how relevant it is and to highlight areas of improvement. - #customerexperience #CX #startup #startupstrategy #businessstrategy customerthink.com/4-growth-strat…

(Forbes) One Hundred #Reasons To Be #Optimistic : Despite depressing press reports, there are many reasons to be optimistic about small businesses in the UK. Focusing on customer experience is paying dividends for businesses and .. storiesflow.com/89678791901/re…

5 digital #customer \experience technologies for a winning strategy bit.ly/2U2zDLy